I had been seeking a job functioning from residence for some time and also will surrender. The majority of ‘function from home’ work that you discover on the internet appear to be some form of pyramid or ‘start your own service’ plan. Paying a joining cost or buying their products for you to sell on? No thanks!

One day I decided to have an additional little look and found The Chat Store. I saw the “Live Conversation Agent” task on their occupations web page and also, after checking out the description, a huge wave of joy came over me. Not only did I match their needs to a tee (meticulous student with an analytical mind, solid ability to multi-task, high degrees of organisation non profit social media manager jobs and also a typing speed over 80 words per min), it additionally felt like a work that I would truly like to do!

I used straight away! I patiently waited for a reply but, to my surprise, I had not been waiting long in any way.

Amy, a Group Supervisor at The Chat Shop, emailed me and also offered me a ‘Live Chat Meeting’; complying with on from the preliminary application questions, this is the initial stage of the recruitment process.

I was instead thrilled as I had actually never ever experienced a meeting this way before. Around 3 o’clock one afternoon, it was time for my interview by means of The Chat Shop’s site. I opened my internet browser, mosted likely to The Chat Store homepage and also simply clicked the online conversation tab. I had reached my interview.

After introducing myself to a representative that was managing conversation at the time, I was promptly transferred to Amy, that prepared as well as waiting to start my interview.

My meeting began like any other: we introduced ourselves and had a little of a laid-back inviting chat (that made me really feel at ease). Then it was on to the major interview. What was weird was the reality that the discussion was extremely comparable to an in person interview, except it was by means of real-time conversation!

The concerns had to do with my previous experience, why I was making an application for the task, how I would certainly deal with certain situations as well as my understanding of The Chat Store and also their solutions.

Amy was wanting to disclose my staminas and weak points to identify whether I could meet the high expectations that they establish. She would like to know where I would require a little added training and also where I might bring brand-new abilities to the group.

Why I wanted the setting was additionally very important obviously. Although much of our group is spread across the UK, The Chat Store is absolutely a close weaved team with huge aspirations. Each one of us is an essential part of providing the outcomes that we provide for customers.

Demands, such as my keying speed, were checked also certainly. Needing to transform numerous website visitors whilst giving customer fulfillment indicates that you need to think and kind fast.

Amy also offered me the opportunity to ask any type of questions that I had, and she addressed them completely. I mored than happy and also really hoping that I did well in my online chat interview!

As you have actually possibly thought (by me writing this article) I did do well in my first interview for the online chat task. I was welcomed to the next phase of the application procedure– a telephone meeting with Amy as well as one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had actually got this much but I was likewise extremely anxious! Luckily the telephone meeting was not as scary as I when thought and also it was extra informal than official.

I obtained asked about my hobbies, what I like to do in my extra time as well as a couple of questions about the Live Conversation Representative placement. I additionally had some feedback on my ‘Live Conversation Interview’, which was fantastic to hear.

A great deal of the concerns that Joe asked had to do with my character. Joe said that getting on with everybody and ending up being a part of The Chat Shop family was an extremely essential variable.

It was an enjoyment to speak on the phone to my prospective future managers and I hopped on well with them, there was a buzz in the air. At the end of the telephone interview I was used the placement … and also I accepted with great pleasure, naturally. I was over the moon and I still am!

Once I had accepted the deal I was emailed the agreements that needed to be authorized digitally (just how great is that), my functioning hrs, what group I would certainly be in and all of my log-in information ready for my training.

Not long after this I had a telephone call with John– my Group Leader. This call lasted about 2 hrs as well as he explained everything I required to learn about the “Live Chat Representative” position. I made sure to make lots of notes in my note pad as it is a whole lot to take in.

I was after that given the dates of when my training would certainly commence (training lasts around 3 weeks and we’re paid throughout the procedure) and also other details I needed to know about the training procedure consisting of specifically what would certainly take place. John was a satisfaction to speak to as well as I really felt comfortable chatting to him as he claimed he would be there for any inquiries I may have if I am ever uncertain or stuck.


I have had a poor round of disease, which indicated I was unable to begin my training when set up. Fortunately The Chat Store are a bunch of fantastic people who are patiently waiting for me to be well enough again. I have never recognized such an understanding business as well as I really feel privileged to be employed by them.

Equally as I will give up my job search, I stumbled across The Chat Shop. I’m excitedly awaiting recovering and also starting my training. Ideally I will be a completely fledged online conversation agent quickly … view this room, my following post will certainly inform you all about my journey via the training process.