I had actually been trying to find a task working from residence for some time and also will quit. Many ‘function from residence’ tasks that you discover online seem to be some form of pyramid or ‘start your own organization’ system. Paying a signing up with charge or acquiring their products for you to sell on? No thanks!

Eventually I decided to have one more little appearance as well as discovered The Chat Store. I saw the “Live Conversation Representative” job on their careers page and, after checking out the summary, a large wave of happiness came me. Not only did I suit their needs to a tee (thorough student with an inquisitive mind, strong capacity to multi-task, high levels of organisation nursing jobs social media and also an inputting speed over 80 words per min), it additionally felt like a work that I would actually like to do!

I used immediately! I patiently awaited a reply but, to my surprise, I wasn’t waiting long in all.

Amy, a Team Supervisor at The Conversation Shop, emailed me and used me a ‘Live Chat Meeting’; following on from the initial application questions, this is the first stage of the recruitment process.

I was instead excited as I had never experienced a meeting by doing this prior to. Around 3 o’clock one mid-day, it was time for my meeting by means of The Chat Shop’s internet site. I opened my browser, mosted likely to The Conversation Shop homepage and also simply clicked the real-time chat tab. I had actually reached my interview.

After introducing myself to an agent that was handling conversation at the time, I was quickly transferred to Amy, who was ready as well as waiting to start my interview.

My interview began like any other: we introduced ourselves and had a bit of a laid-back welcoming conversation (which made me feel at ease). After that it was on to the major meeting. What was odd was the reality that the discussion was extremely similar to an in person meeting, except it was by means of live conversation!

The questions had to do with my previous experience, why I was getting the work, exactly how I would certainly deal with particular situations as well as my expertise of The Chat Shop and also their services.

Amy was aiming to disclose my strengths and also weak points to identify whether I can satisfy the high assumptions that they establish. She wanted to know where I would certainly need a little added training and where I can bring brand-new abilities to the team.

Why I desired the position was likewise extremely important naturally. Although much of our team is spread out throughout the UK, The Chat Store is certainly a close weaved team with large aspirations. Each and every one of us is an integral part of delivering the results that we do for clients.

Demands, such as my inputting rate, were tested also naturally. Needing to convert several website visitors whilst providing client fulfillment suggests that you have to think as well as kind quick.

Amy additionally gave me the chance to ask any kind of questions that I had, and also she answered them thoroughly. I mored than happy as well as really hoping that I did well in my real-time conversation meeting!

As you’ve most likely presumed (by me composing this blog post) I did succeed in my preliminary interview for the live chat task. I was welcomed to the following phase of the application process– a telephone meeting with Amy and among The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had got this far yet I was also extremely anxious! Fortunately the telephone interview was not as frightening as I as soon as believed and it was extra laid-back than formal.

I obtained inquired about my hobbies, what I like to do in my spare time as well as a few inquiries regarding the Live Chat Agent setting. I likewise had some comments on my ‘Live Conversation Meeting’, which was wonderful to hear.

A lot of the questions that Joe asked were about my personality. Joe stated that getting on with everybody and also becoming a part of The Chat Store family members was a very essential element.

It was an enjoyment to speak on the phone to my potential future managers and also I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was provided the position … and I accepted with wonderful enjoyment, naturally. I mored than the moon as well as I still am!

Once I had actually accepted the deal I was emailed the contracts that needed to be signed digitally (how great is that), my working hours, what team I would certainly be in and all of my log-in details ready for my training.

Not long hereafter I had a call with John– my Team Leader. This telephone call lasted around 2 hrs and he explained whatever I needed to learn about the “Live Conversation Agent” setting. I made sure to make great deals of notes in my notebook as it is a lot to take in.

I was after that offered the days of when my training would start (training lasts around 3 weeks and we’re paid throughout the process) and also various other information I needed to know about the training procedure consisting of specifically what would happen. John was a satisfaction to talk to and also I really felt comfy talking to him as he stated he would certainly be there for any kind of queries I may have if I am ever before unsure or stuck.


I have had a bad round of ill health, which indicated I was not able to start my training when organized. The Good News Is The Chat Shop are a number of remarkable individuals who are patiently awaiting me to be all right once again. I have actually never understood such a comprehending business and also I really feel privileged to be used by them.

Just as I was about to give up my job search, I stumbled across The Chat Store. I’m eagerly waiting for getting well and also starting my training. Hopefully I shall be a totally fledged online chat agent soon … see this space, my following blog post will certainly inform you everything about my journey via the training process.