I had been seeking a work working from home for some time as well as was about to give up. A lot of ‘function from house’ work that you locate on the internet appear to be some type of pyramid or ‘begin your very own service’ plan. Paying a joining fee or buying their products for you to sell on? No thanks!

One day I chose to have an additional little look as well as found The Conversation Store. I saw the “Live Conversation Agent” work on their occupations web page as well as, after reviewing the summary, a big wave of happiness came me. Not only did I suit their requirements to a tee (precise learner with an investigative mind, strong capability to multi-task, high degrees of organisation oline chat agent jobs and also a keying speed above 80 words per min), it also seemed like a task that I would truly enjoy to do!

I applied immediately! I patiently waited for a reply yet, to my surprise, I wasn’t waiting long in all.

Amy, a Group Supervisor at The Conversation Shop, emailed me and also offered me a ‘Live Chat Meeting’; complying with on from the initial application questions, this is the initial stage of the employment process.

I was instead thrilled as I had actually never experienced a meeting this way before. Around 3 o’clock one mid-day, it was time for my interview through The Conversation Shop’s web site. I opened my web browser, mosted likely to The Chat Shop homepage as well as simply clicked the online conversation tab. I had arrived at my meeting.

After introducing myself to an agent that was taking care of conversation at the time, I was swiftly transferred to Amy, who was ready as well as waiting to begin my meeting.

My interview began like any other: we introduced ourselves and also had a little bit of a laid-back welcoming chat (which made me really feel comfortable). After that it was on to the major interview. What was unusual was the fact that the conversation was very similar to a face-to-face interview, except it was using online chat!

The inquiries had to do with my previous experience, why I was obtaining the job, exactly how I would certainly handle particular circumstances and my understanding of The Conversation Shop and also their services.

Amy was seeking to disclose my strengths and also weak points to determine whether I might satisfy the high assumptions that they set. She would like to know where I would certainly need a little added training and where I can bring brand-new talents to the team.

Why I desired the placement was also really important certainly. Although much of our team is spread out across the UK, The Conversation Store is absolutely a close knit team with large ambitions. Each and every one of us is an integral part of providing the results that we do for clients.

Needs, such as my typing rate, were examined as well naturally. Having to transform multiple website site visitors whilst supplying client fulfillment implies that you have to think and also type quickly.

Amy likewise gave me the possibility to ask any type of inquiries that I had, as well as she addressed them extensively. I mored than happy as well as really hoping that I did well in my online chat meeting!

As you have actually most likely presumed (by me creating this article) I did succeed in my first meeting for the online chat task. I was invited to the following phase of the application process– a telephone meeting with Amy and one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had got this far however I was likewise extremely anxious! Fortunately the telephone meeting was not as terrifying as I as soon as thought and it was much more laid-back than formal.

I obtained inquired about my pastimes, what I like to do in my spare time and also a few concerns regarding the Live Conversation Agent setting. I also had some feedback on my ‘Live Conversation Interview’, which was wonderful to listen to.

A great deal of the inquiries that Joe asked had to do with my individuality. Joe claimed that proceeding with everyone and also coming to be a part of The Chat Store family members was a very vital variable.

It was a satisfaction to talk on the phone to my possible future bosses and also I hopped on well with them, there was a buzz airborne. At the end of the telephone meeting I was offered the placement … and I approved with terrific satisfaction, obviously. I mored than the moon as well as I still am!

Once I had accepted the offer I was emailed the agreements that needed to be authorized electronically (exactly how cool is that), my working hrs, what group I would certainly remain in and all of my log-in information prepared for my training.

Not long after this I had a phone call with John– my Team Leader. This telephone call lasted about 2 hours and also he discussed every little thing I required to learn about the “Live Conversation Representative” placement. I made sure to make lots of notes in my note pad as it is a whole lot to absorb.

I was after that offered the dates of when my training would start (training lasts around 3 weeks and also we’re paid during the process) and other information I required to find out about the training procedure including exactly what would happen. John was an enjoyment to speak with and also I really felt comfortable talking to him as he said he would be there for any kind of inquiries I might have if I am ever before unsure or stuck.


I have had a negative round of illness, which implied I was unable to start my training when arranged. Luckily The Conversation Shop are a number of terrific people that are patiently waiting on me to be well enough again. I have never understood such an understanding business and I feel fortunate to be utilized by them.

Just as I was about to surrender my work search, I came across The Chat Shop. I’m excitedly waiting for healing and also starting my training. Hopefully I will be a fully fledged online chat representative quickly … enjoy this space, my following article will tell you all about my journey with the training procedure.