I had been trying to find a job functioning from residence for a while and was about to quit. Most ‘work from home’ jobs that you find online seem to be some type of pyramid or ‘start your own service’ scheme. Paying a signing up with cost or purchasing their products for you to sell on? No many thanks!
One day I chose to have an additional little appearance as well as found The Chat Shop. I saw the “Live Chat Agent” job on their professions web page as well as, after reading the description, a huge wave of joy came by me. Not just did I suit their requirements to a tee (precise student with an analytical mind, strong capacity to multi-task, high degrees of organisation on social media look for job and also an inputting speed above 80 words per min), it also seemed like a task that I would really enjoy to do!
I applied straight away! I patiently awaited a reply but, to my surprise, I had not been waiting long in any way.
Amy, a Group Manager at The Conversation Shop, emailed me and also supplied me a ‘Live Conversation Meeting’; complying with on from the preliminary application concerns, this is the initial stage of the employment process.
I was rather delighted as I had actually never ever experienced a meeting this way before. Around 3 o’clock one afternoon, it was time for my interview using The Chat Shop’s web site. I opened my browser, mosted likely to The Conversation Shop homepage as well as just clicked the online chat tab. I had come to my interview.
After introducing myself to a representative that was taking care of conversation at the time, I was swiftly moved to Amy, that was ready and waiting to start my meeting.
My meeting started like any other: we introduced ourselves and also had a little bit of a casual welcoming conversation (that made me feel comfortable). After that it was on to the major interview. What was strange was the truth that the discussion was very comparable to a face-to-face interview, other than it was by means of online conversation!
The inquiries had to do with my previous experience, why I was looking for the job, just how I would certainly manage certain situations and also my knowledge of The Conversation Store and also their services.
Amy was wanting to reveal my toughness and weaknesses to determine whether I can fulfill the high assumptions that they establish. She wished to know where I would need a little extra training and also where I might bring brand-new abilities to the team.
Why I desired the position was also very crucial of course. Although much of our group is spread throughout the UK, The Conversation Shop is absolutely a close knit group with large aspirations. Every one people is an important part of providing the results that we provide for customers.
Requirements, such as my typing rate, were checked too obviously. Needing to transform numerous website site visitors whilst offering client contentment indicates that you need to think as well as kind quickly.
Amy also gave me the opportunity to ask any inquiries that I had, and also she answered them completely. I was happy and also really hoping that I did well in my live conversation interview!
As you’ve most likely thought (by me composing this article) I did do well in my first interview for the real-time chat work. I was welcomed to the following stage of the application process– a telephone meeting with Amy as well as among The Chat Shop’s Co-Founders, Joe.
This is the last stage of their employment process and I was proud that I had actually got this far but I was likewise extremely nervous! The good news is the telephone interview was not as scary as I when believed and also it was extra informal than formal.
I obtained inquired about my pastimes, what I such as to do in my extra time and also a couple of inquiries about the Live Conversation Representative position. I also had some responses on my ‘Live Conversation Meeting’, which was great to hear.
A great deal of the concerns that Joe asked were about my individuality. Joe claimed that moving on with everyone and also coming to be a part of The Chat Shop family members was a really important factor.
It was a pleasure to speak on the phone to my possible future managers and also I got on well with them, there was a buzz in the air. At the end of the telephone interview I was used the position … and I accepted with fantastic enjoyment, naturally. I was over the moon and I still am!
As soon as I had actually approved the offer I was emailed the agreements that required to be authorized electronically (just how awesome is that), my functioning hours, what group I would certainly remain in and all of my log-in details all set for my training.
Not long hereafter I had a phone call with John– my Team Leader. This call lasted about 2 hrs and he clarified every little thing I needed to know about the “Live Conversation Agent” position. I made certain to make lots of notes in my notebook as it is a great deal to absorb.
I was after that provided the days of when my training would certainly start (training lasts around 3 weeks and we’re paid throughout the process) and various other details I needed to understand about the training process including precisely what would occur. John was an enjoyment to speak to and I felt comfy talking to him as he claimed he would certainly be there for any questions I might have if I am ever before unsure or stuck.
I have had a bad bout of ill health, which implied I was not able to start my training when set up. Thankfully The Conversation Store are a lot of fantastic individuals that are patiently awaiting me to be well enough again. I have never known such a recognizing firm as well as I really feel privileged to be employed by them.
Equally as I was about to surrender my task search, I came across The Chat Shop. I’m eagerly waiting for healing and starting my training. With any luck I shall be a fully fledged online conversation agent soon … see this space, my next post will tell you all about my journey with the training procedure.