I had been seeking a task working from house for some time as well as will quit. The majority of ‘function from house’ jobs that you discover online seem to be some kind of pyramid or ‘begin your own company’ plan. Paying a joining cost or acquiring their items for you to sell on? No thanks!

Eventually I chose to have another little look and also stumbled upon The Chat Shop. I saw the “Live Chat Representative” task on their careers page and also, after reviewing the description, a big wave of joy came over me. Not just did I suit their needs to a tee (careful learner with a curious mind, strong capacity to multi-task, high degrees of organisation online chat agent jobs near me as well as a typing rate over 80 words per minute), it likewise seemed like a task that I would really love to do!

I used instantly! I patiently awaited a reply yet, to my shock, I wasn’t waiting long at all.

Amy, a Group Manager at The Chat Store, emailed me and also offered me a ‘Live Conversation Interview’; complying with on from the preliminary application concerns, this is the initial stage of the recruitment procedure.

I was instead delighted as I had never ever experienced an interview in this way prior to. Around 3 o’clock one mid-day, it was time for my interview by means of The Conversation Shop’s web site. I opened my browser, mosted likely to The Chat Store homepage and simply clicked the live conversation tab. I had actually come to my interview.

After introducing myself to a representative that was taking care of chat at the time, I was rapidly transferred to Amy, that prepared and also waiting to begin my meeting.

My meeting started like any other: we presented ourselves and also had a little of a casual inviting conversation (that made me really feel at ease). After that it was on to the main interview. What was strange was the fact that the discussion was extremely similar to a face-to-face interview, except it was through real-time chat!

The questions were about my previous experience, why I was looking for the work, how I ‘d handle certain situations and my understanding of The Chat Store and also their solutions.

Amy was seeking to reveal my toughness and weak points to identify whether I can satisfy the high assumptions that they establish. She wanted to know where I would need a little additional training as well as where I might bring new talents to the group.

Why I wanted the position was additionally really vital naturally. Although much of our team is spread out across the UK, The Chat Store is absolutely a close knit group with large passions. Each and every one of us is an integral part of supplying the outcomes that we do for clients.

Requirements, such as my keying speed, were evaluated too certainly. Needing to convert several internet site site visitors whilst supplying client complete satisfaction suggests that you need to think and kind quickly.

Amy also gave me the possibility to ask any type of concerns that I had, and she answered them thoroughly. I was happy as well as hoping that I did well in my real-time chat interview!

As you have actually probably presumed (by me creating this blog post) I did do well in my first interview for the online chat work. I was welcomed to the following stage of the application procedure– a telephone interview with Amy and also among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had actually got this far but I was likewise extremely worried! The good news is the telephone interview was not as scary as I once believed as well as it was a lot more laid-back than official.

I obtained inquired about my pastimes, what I like to do in my leisure and a couple of concerns regarding the Live Conversation Representative placement. I also had some comments on my ‘Live Conversation Meeting’, which was excellent to hear.

A great deal of the concerns that Joe asked had to do with my personality. Joe said that getting on with everyone as well as becoming a part of The Conversation Store family was a really vital element.

It was an enjoyment to talk on the phone to my prospective future bosses as well as I hopped on well with them, there was a buzz in the air. At the end of the telephone interview I was provided the position … and also I accepted with great satisfaction, certainly. I was over the moon and I still am!

When I had actually approved the deal I was emailed the contracts that needed to be authorized electronically (exactly how great is that), my functioning hours, what group I would certainly be in and all of my log-in information all set for my training.

Not long after this I had a phone call with John– my Team Leader. This telephone call lasted about 2 hours and also he clarified everything I needed to learn about the “Live Conversation Representative” setting. I made certain to make lots of notes in my note pad as it is a whole lot to take in.

I was then given the dates of when my training would certainly begin (training lasts around 3 weeks and we’re paid throughout the procedure) and also various other details I needed to know about the training process consisting of specifically what would certainly occur. John was an enjoyment to talk to and also I felt comfy talking to him as he said he would certainly be there for any type of questions I may have if I am ever not sure or stuck.


I have had a bad bout of ill health, which suggested I was incapable to start my training when prepared. Thankfully The Conversation Store are a lot of remarkable individuals who are patiently awaiting me to be well enough once again. I have actually never ever recognized such an understanding firm and also I feel blessed to be employed by them.

Just as I was about to quit my task search, I came across The Chat Store. I’m eagerly waiting for recovering as well as starting my training. Ideally I shall be a completely fledged real-time conversation representative soon … view this space, my next post will certainly tell you everything about my trip through the training procedure.