I had actually been trying to find a job functioning from home for a while and was about to surrender. Most ‘function from residence’ work that you discover on the internet seem to be some type of pyramid or ‘begin your own business’ plan. Paying a joining fee or purchasing their products for you to sell on? No thanks!

Eventually I chose to have one more little look and also found The Conversation Store. I saw the “Live Conversation Agent” work on their careers page and, after reading the summary, a huge wave of joy came me. Not only did I fit their requirements to a tee (precise student with an investigative mind, solid ability to multi-task, high levels of organisation online chat agent jobs remote no experience as well as an inputting speed above 80 words per min), it additionally appeared like a task that I would really enjoy to do!

I used straight away! I patiently awaited a reply however, to my surprise, I wasn’t waiting long in all.

Amy, a Team Manager at The Chat Shop, emailed me and also offered me a ‘Live Chat Interview’; adhering to on from the initial application inquiries, this is the initial stage of the employment procedure.

I was instead excited as I had never experienced an interview this way before. Around 3 o’clock one mid-day, it was time for my meeting using The Conversation Store’s internet site. I opened my web browser, mosted likely to The Chat Store homepage and simply clicked the live conversation tab. I had actually gotten to my interview.

After introducing myself to a representative that was taking care of conversation at the time, I was rapidly moved to Amy, that was ready as well as waiting to start my meeting.

My interview started like any other: we presented ourselves as well as had a little bit of an informal welcoming conversation (that made me feel secure). Then it was on to the major meeting. What was unusual was the truth that the discussion was really similar to a face-to-face meeting, except it was using online chat!

The inquiries had to do with my previous experience, why I was looking for the job, how I would certainly deal with certain scenarios and my knowledge of The Conversation Shop and their services.

Amy was seeking to expose my toughness and weak points to figure out whether I might fulfill the high assumptions that they establish. She wanted to know where I would certainly require a little added training as well as where I might bring brand-new skills to the team.

Why I wanted the setting was additionally extremely vital obviously. Although much of our team is spread across the UK, The Chat Shop is absolutely a close knit team with large aspirations. Each one of us is an important part of delivering the outcomes that we provide for customers.

Needs, such as my keying rate, were checked too certainly. Needing to convert several internet site site visitors whilst providing customer contentment indicates that you have to believe and also type fast.

Amy likewise provided me the opportunity to ask any concerns that I had, and she answered them completely. I enjoyed as well as hoping that I did well in my live chat interview!

As you have actually most likely presumed (by me composing this article) I did do well in my first interview for the real-time conversation work. I was welcomed to the following stage of the application procedure– a telephone interview with Amy and also one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and also I was proud that I had actually got this far however I was additionally extremely anxious! The good news is the telephone meeting was not as frightening as I when believed and it was much more laid-back than official.

I got asked about my pastimes, what I like to do in my leisure and also a few questions regarding the Live Chat Representative setting. I additionally had some feedback on my ‘Live Chat Meeting’, which was wonderful to hear.

A lot of the concerns that Joe asked had to do with my personality. Joe said that moving on with everyone and coming to be a part of The Conversation Store family was a very crucial element.

It was a satisfaction to speak on the phone to my potential future bosses and I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was provided the setting … and I accepted with wonderful satisfaction, certainly. I was over the moon and also I still am!

As soon as I had approved the deal I was emailed the agreements that required to be signed digitally (how cool is that), my functioning hrs, what team I would remain in and all of my log-in details ready for my training.

Not long hereafter I had a call with John– my Team Leader. This call lasted about 2 hours and also he described everything I needed to learn about the “Live Chat Representative” position. I made sure to make great deals of notes in my notebook as it is a great deal to take in.

I was after that provided the dates of when my training would certainly commence (training lasts around 3 weeks and we’re paid throughout the process) and other information I needed to find out about the training process including specifically what would happen. John was an enjoyment to speak with and also I really felt comfy chatting to him as he claimed he would be there for any type of queries I might have if I am ever unsure or stuck.


I have had a bad spell of disease, which implied I was not able to start my training when organized. The Good News Is The Conversation Store are a number of terrific individuals that are patiently waiting for me to be well enough again. I have never known such an understanding firm as well as I really feel blessed to be employed by them.

Equally as I was about to give up my work search, I came across The Conversation Shop. I’m eagerly awaiting getting well and beginning my training. Ideally I will be a fully fledged real-time chat agent soon … watch this space, my following article will tell you all about my trip via the training procedure.