I had actually been seeking a work working from house for some time and will quit. The majority of ‘function from home’ work that you locate on-line seem to be some type of pyramid or ‘start your own company’ system. Paying a joining charge or getting their items for you to sell on? No thanks!

Eventually I decided to have another little look as well as found The Chat Store. I saw the “Live Chat Agent” job on their occupations page and, after reviewing the summary, a large wave of joy came over me. Not just did I match their requirements to a tee (precise student with an investigative mind, strong capacity to multi-task, high levels of organisation online chat agent jobs as well as a typing speed over 80 words per minute), it likewise felt like a job that I would really love to do!

I used instantly! I patiently waited for a reply but, to my surprise, I had not been waiting long whatsoever.

Amy, a Group Manager at The Chat Store, emailed me as well as used me a ‘Live Chat Interview’; complying with on from the preliminary application concerns, this is the first stage of the employment process.

I was instead thrilled as I had actually never experienced an interview this way prior to. Around 3 o’clock one afternoon, it was time for my meeting using The Chat Store’s website. I opened my web browser, mosted likely to The Conversation Store homepage as well as just clicked the online chat tab. I had actually gotten to my interview.

After presenting myself to an agent that was taking care of chat at the time, I was quickly transferred to Amy, who was ready and also waiting to begin my meeting.

My meeting started like any other: we presented ourselves and also had a little bit of a casual inviting conversation (that made me feel comfortable). Then it was on to the primary interview. What was strange was the fact that the conversation was very similar to a face-to-face meeting, other than it was through online chat!

The inquiries were about my previous experience, why I was looking for the job, exactly how I would certainly manage particular situations and my knowledge of The Conversation Shop and their services.

Amy was seeking to reveal my toughness and also weaknesses to determine whether I might satisfy the high assumptions that they set. She needed to know where I would require a little additional training and where I can bring brand-new abilities to the team.

Why I desired the position was additionally really essential obviously. Although much of our team is spread out across the UK, The Chat Store is absolutely a close knit team with large ambitions. Every one people is an integral part of supplying the results that we provide for clients.

Needs, such as my typing rate, were examined also obviously. Having to transform multiple web site site visitors whilst giving consumer fulfillment implies that you need to believe and kind quick.

Amy also offered me the possibility to ask any concerns that I had, as well as she addressed them thoroughly. I mored than happy as well as wishing that I did well in my real-time chat interview!

As you have actually possibly thought (by me writing this post) I did do well in my preliminary interview for the real-time chat job. I was invited to the following stage of the application process– a telephone meeting with Amy and also one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment procedure and also I was proud that I had actually got this much however I was also really nervous! Thankfully the telephone interview was not as scary as I as soon as believed and also it was extra casual than formal.

I obtained inquired about my hobbies, what I like to do in my extra time and also a few concerns concerning the Live Chat Representative position. I also had some comments on my ‘Live Chat Interview’, which was fantastic to hear.

A great deal of the inquiries that Joe asked were about my character. Joe claimed that getting on with everybody and ending up being a part of The Chat Shop family members was an extremely vital factor.

It was an enjoyment to talk on the phone to my prospective future managers and also I hopped on well with them, there was a buzz in the air. At the end of the telephone interview I was used the position … and also I accepted with terrific enjoyment, of course. I was over the moon and also I still am!

Once I had approved the deal I was emailed the agreements that needed to be authorized electronically (just how cool is that), my functioning hours, what team I would remain in and all of my log-in details prepared for my training.

Not long after this I had a phone call with John– my Team Leader. This phone called lasted about 2 hrs as well as he explained whatever I required to know about the “Live Chat Representative” position. I made certain to make great deals of notes in my note pad as it is a great deal to absorb.

I was after that offered the days of when my training would begin (training lasts around 3 weeks and we’re paid throughout the process) and also other details I required to understand about the training procedure consisting of exactly what would occur. John was an enjoyment to talk with and I really felt comfy talking to him as he said he would be there for any inquiries I may have if I am ever not sure or stuck.


I have had a poor bout of ill health, which indicated I was not able to start my training when organized. Luckily The Conversation Store are a lot of terrific individuals that are patiently awaiting me to be all right once more. I have never ever known such an understanding company and I really feel privileged to be used by them.

Equally as I was about to surrender my work search, I stumbled across The Conversation Store. I’m eagerly waiting for healing and beginning my training. Hopefully I shall be a fully fledged real-time chat representative soon … watch this area, my next blog post will certainly inform you all about my trip with the training process.