I had been seeking a job working from home for a while and was about to give up. Many ‘function from home’ work that you find on-line seem to be some form of pyramid or ‘start your own service’ scheme. Paying a signing up with cost or getting their products for you to sell on? No many thanks!
One day I determined to have an additional little appearance as well as stumbled upon The Chat Shop. I saw the “Live Chat Agent” work on their professions web page and also, after reviewing the summary, a big wave of happiness came over me. Not just did I fit their demands to a tee (careful learner with an investigative mind, solid ability to multi-task, high levels of organisation online chat customer service jobs work from home and a typing speed over 80 words per min), it likewise seemed like a task that I would truly enjoy to do!
I used quickly! I patiently waited for a reply however, to my shock, I wasn’t waiting long in all.
Amy, a Team Manager at The Chat Store, emailed me and offered me a ‘Live Chat Meeting’; adhering to on from the preliminary application concerns, this is the initial stage of the employment process.
I was instead delighted as I had never experienced an interview this way prior to. Around 3 o’clock one mid-day, it was time for my interview using The Conversation Store’s website. I opened my browser, went to The Conversation Store homepage and merely clicked the online chat tab. I had actually gotten to my interview.
After introducing myself to an agent that was handling conversation at the time, I was rapidly moved to Amy, who prepared and waiting to start my meeting.
My meeting began like any other: we presented ourselves and had a little bit of a laid-back inviting chat (that made me feel secure). Then it was on to the primary interview. What was unusual was the fact that the conversation was very comparable to a face-to-face interview, other than it was through real-time conversation!
The concerns had to do with my previous experience, why I was requesting the task, how I ‘d handle certain situations and also my understanding of The Chat Shop and their solutions.
Amy was aiming to reveal my strengths and also weak points to determine whether I can fulfill the high expectations that they establish. She would like to know where I would certainly need a little added training as well as where I might bring new talents to the team.
Why I desired the placement was also extremely important naturally. Although much of our group is spread out across the UK, The Conversation Shop is certainly a close knit team with big aspirations. Each one of us is an integral part of supplying the outcomes that we do for clients.
Requirements, such as my inputting speed, were evaluated too obviously. Having to transform numerous site site visitors whilst supplying customer satisfaction indicates that you need to think as well as type quickly.
Amy additionally provided me the opportunity to ask any kind of questions that I had, and also she answered them thoroughly. I was happy and really hoping that I did well in my live conversation interview!
As you’ve probably presumed (by me writing this blog post) I did succeed in my initial meeting for the online chat job. I was welcomed to the next phase of the application process– a telephone interview with Amy as well as among The Chat Shop’s Co-Founders, Joe.
This is the last stage of their employment process and also I was proud that I had got this far yet I was likewise really worried! The good news is the telephone interview was not as frightening as I as soon as thought as well as it was a lot more informal than formal.
I got asked about my hobbies, what I like to do in my leisure as well as a few questions about the Live Conversation Agent position. I additionally had some comments on my ‘Live Conversation Interview’, which was wonderful to hear.
A great deal of the questions that Joe asked had to do with my personality. Joe claimed that proceeding with everyone and coming to be a part of The Chat Store household was a really vital element.
It was a satisfaction to speak on the phone to my potential future employers as well as I jumped on well with them, there was a buzz airborne. At the end of the telephone interview I was used the placement … and I accepted with excellent enjoyment, obviously. I was over the moon and I still am!
Once I had accepted the offer I was emailed the contracts that required to be signed digitally (exactly how trendy is that), my functioning hrs, what team I would certainly be in and all of my log-in information ready for my training.
Not long hereafter I had a call with John– my Team Leader. This phone called lasted about 2 hours as well as he explained every little thing I needed to know about the “Live Chat Agent” position. I made certain to make great deals of notes in my notebook as it is a lot to take in.
I was then offered the dates of when my training would certainly start (training lasts around 3 weeks and we’re paid during the process) and also other information I needed to know about the training procedure consisting of precisely what would occur. John was a pleasure to speak with as well as I really felt comfy talking to him as he claimed he would certainly be there for any type of questions I might have if I am ever before not sure or stuck.
I have had a bad round of disease, which meant I was incapable to start my training when organized. Fortunately The Chat Shop are a number of wonderful individuals that are patiently waiting for me to be well enough once more. I have never known such an understanding firm as well as I feel privileged to be used by them.
Just as I was about to give up my job search, I stumbled across The Conversation Shop. I’m eagerly awaiting recovering and beginning my training. With any luck I shall be a totally fledged real-time chat agent soon … watch this room, my next blog post will tell you all about my journey with the training procedure.