I had actually been trying to find a job functioning from house for some time and also was about to give up. The majority of ‘function from house’ work that you locate online seem to be some kind of pyramid or ‘start your own service’ scheme. Paying a joining cost or getting their products for you to sell on? No thanks!
Someday I chose to have another little look as well as stumbled upon The Chat Store. I saw the “Live Conversation Agent” task on their occupations web page and, after reviewing the description, a big wave of joy came over me. Not just did I suit their requirements to a tee (thorough learner with an analytical mind, strong capability to multi-task, high levels of organisation online chat customer support jobs and also an inputting speed over 80 words per minute), it also felt like a task that I would actually enjoy to do!
I applied straight away! I patiently awaited a reply however, to my shock, I wasn’t waiting long in all.
Amy, a Team Supervisor at The Chat Shop, emailed me as well as used me a ‘Live Conversation Meeting’; following on from the initial application inquiries, this is the initial stage of the employment process.
I was instead excited as I had never ever experienced a meeting in this way prior to. Around 3 o’clock one afternoon, it was time for my meeting via The Conversation Shop’s web site. I opened my web browser, mosted likely to The Chat Store homepage as well as merely clicked the online chat tab. I had gotten to my interview.
After presenting myself to a representative that was handling conversation at the time, I was swiftly moved to Amy, that was ready and also waiting to start my meeting.
My interview started like any other: we introduced ourselves and also had a little bit of an informal inviting chat (which made me feel secure). Then it was on to the primary meeting. What was weird was the truth that the conversation was extremely similar to an in person meeting, except it was by means of live chat!
The questions were about my previous experience, why I was looking for the task, how I would certainly deal with specific situations and my understanding of The Chat Store and also their solutions.
Amy was wanting to reveal my staminas as well as weak points to figure out whether I can meet the high assumptions that they establish. She needed to know where I would certainly require a little added training as well as where I can bring brand-new skills to the group.
Why I wanted the placement was additionally really essential of course. Although much of our team is spread out throughout the UK, The Chat Shop is definitely a close knit group with large ambitions. Every one people is an integral part of providing the results that we do for clients.
Needs, such as my keying rate, were checked too certainly. Having to convert several site visitors whilst supplying client complete satisfaction means that you need to think and also kind fast.
Amy likewise gave me the possibility to ask any inquiries that I had, and she answered them extensively. I enjoyed as well as hoping that I did well in my real-time conversation meeting!
As you have actually possibly thought (by me creating this post) I did succeed in my preliminary meeting for the online chat job. I was invited to the next stage of the application procedure– a telephone meeting with Amy and also one of The Conversation Store’s Co-Founders, Joe.
This is the last stage of their employment process as well as I was proud that I had got this far but I was likewise extremely anxious! The good news is the telephone interview was not as scary as I as soon as believed and also it was more laid-back than formal.
I obtained inquired about my pastimes, what I such as to do in my spare time and a few concerns regarding the Live Chat Agent placement. I also had some responses on my ‘Live Conversation Interview’, which was great to hear.
A lot of the inquiries that Joe asked had to do with my personality. Joe said that moving on with everyone and also becoming a part of The Conversation Store household was an extremely important factor.
It was an enjoyment to speak on the phone to my potential future employers as well as I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was offered the setting … and also I accepted with great pleasure, of course. I was over the moon as well as I still am!
Once I had actually approved the offer I was emailed the agreements that needed to be authorized electronically (how cool is that), my working hrs, what team I would certainly remain in and all of my log-in details ready for my training.
Not long hereafter I had a phone call with John– my Team Leader. This telephone call lasted around 2 hours as well as he clarified everything I required to know about the “Live Chat Agent” setting. I made sure to make lots of notes in my notebook as it is a great deal to take in.
I was after that offered the dates of when my training would certainly start (training lasts around 3 weeks and we’re paid during the procedure) and also other details I needed to know about the training process including exactly what would certainly take place. John was an enjoyment to speak with as well as I felt comfortable chatting to him as he claimed he would certainly be there for any kind of questions I may have if I am ever before uncertain or stuck.
I have had a negative round of illness, which implied I was not able to start my training when set up. The Good News Is The Chat Store are a lot of wonderful people who are patiently awaiting me to be all right once again. I have actually never recognized such a comprehending company and also I really feel fortunate to be employed by them.
Equally as I will surrender my work search, I came across The Chat Store. I’m excitedly awaiting recovering as well as starting my training. With any luck I shall be a completely fledged live chat agent quickly … see this space, my next article will tell you everything about my journey via the training process.