I had actually been searching for a work functioning from home for some time as well as was about to surrender. Most ‘function from residence’ work that you find online seem to be some kind of pyramid or ‘begin your own company’ plan. Paying a signing up with fee or acquiring their products for you to sell on? No many thanks!

One day I determined to have one more little appearance and encountered The Conversation Shop. I saw the “Live Chat Agent” task on their professions web page as well as, after reviewing the summary, a big wave of joy came by me. Not just did I fit their needs to a tee (meticulous student with an inquisitive mind, strong capacity to multi-task, high levels of organisation online chat date entry job descrption as well as a keying speed over 80 words per min), it also felt like a work that I would truly like to do!

I used straight away! I patiently awaited a reply however, to my shock, I had not been waiting long in all.

Amy, a Team Manager at The Chat Store, emailed me and also supplied me a ‘Live Conversation Interview’; following on from the preliminary application concerns, this is the initial stage of the employment procedure.

I was rather thrilled as I had never ever experienced an interview by doing this before. Around 3 o’clock one mid-day, it was time for my meeting through The Conversation Store’s site. I opened my internet browser, mosted likely to The Conversation Store homepage as well as merely clicked the online conversation tab. I had actually come to my meeting.

After introducing myself to an agent that was handling conversation at the time, I was quickly transferred to Amy, that was ready and also waiting to start my interview.

My interview started like any other: we introduced ourselves as well as had a bit of a laid-back inviting conversation (which made me feel comfortable). Then it was on to the major meeting. What was strange was the fact that the discussion was extremely similar to a face-to-face interview, other than it was through real-time chat!

The concerns had to do with my previous experience, why I was requesting the job, just how I would certainly deal with certain scenarios as well as my understanding of The Conversation Shop and their services.

Amy was aiming to expose my toughness and also weak points to identify whether I might fulfill the high assumptions that they set. She needed to know where I would certainly need a little additional training and where I can bring brand-new abilities to the group.

Why I wanted the placement was additionally extremely vital of course. Although much of our group is spread out across the UK, The Chat Shop is certainly a close weaved team with big passions. Every one of us is an essential part of providing the results that we provide for clients.

Requirements, such as my inputting rate, were examined also certainly. Needing to convert multiple website site visitors whilst offering customer contentment means that you have to believe and kind quickly.

Amy also gave me the chance to ask any type of inquiries that I had, and she addressed them thoroughly. I enjoyed and also hoping that I succeeded in my live chat interview!

As you’ve probably guessed (by me composing this article) I did succeed in my initial interview for the online chat task. I was invited to the next stage of the application procedure– a telephone meeting with Amy and one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had actually got this much yet I was additionally extremely anxious! Luckily the telephone interview was not as scary as I when thought as well as it was much more informal than formal.

I obtained inquired about my pastimes, what I such as to do in my leisure as well as a couple of concerns about the Live Conversation Representative placement. I also had some comments on my ‘Live Conversation Interview’, which was great to listen to.

A great deal of the inquiries that Joe asked were about my personality. Joe claimed that moving on with everyone as well as coming to be a part of The Conversation Store family was a really important factor.

It was a satisfaction to talk on the phone to my prospective future managers as well as I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was used the setting … as well as I approved with wonderful satisfaction, of course. I was over the moon and also I still am!

Once I had actually accepted the offer I was emailed the contracts that needed to be authorized electronically (how great is that), my functioning hours, what team I would remain in and all of my log-in details all set for my training.

Not long after this I had a call with John– my Group Leader. This telephone call lasted about 2 hrs as well as he described everything I needed to know about the “Live Chat Agent” setting. I saw to it to make great deals of notes in my notebook as it is a great deal to take in.

I was after that offered the dates of when my training would begin (training lasts around 3 weeks and also we’re paid during the procedure) and various other details I required to understand about the training process including specifically what would certainly happen. John was an enjoyment to speak to and I felt comfortable chatting to him as he claimed he would certainly be there for any queries I may have if I am ever before uncertain or stuck.


I have had a poor bout of disease, which suggested I was incapable to start my training when organized. Luckily The Chat Store are a lot of remarkable people who are patiently awaiting me to be all right again. I have never ever known such an understanding firm and also I really feel privileged to be used by them.

Just as I will give up my work search, I came across The Chat Store. I’m eagerly waiting for recovering and also beginning my training. Ideally I will be a totally fledged live chat agent soon … see this space, my following article will tell you everything about my trip via the training process.