I had been trying to find a job working from home for some time as well as will give up. Many ‘function from home’ work that you locate on-line appear to be some type of pyramid or ‘start your own business’ plan. Paying a joining cost or getting their products for you to sell on? No many thanks!

One day I made a decision to have another little look and stumbled upon The Chat Store. I saw the “Live Conversation Representative” job on their jobs page and, after reading the description, a big wave of joy came over me. Not only did I match their needs to a tee (careful learner with an analytical mind, strong ability to multi-task, high levels of organisation online chat email support jobs and a typing speed over 80 words per minute), it additionally seemed like a job that I would really enjoy to do!

I used immediately! I patiently waited for a reply but, to my surprise, I wasn’t waiting long whatsoever.

Amy, a Group Manager at The Chat Shop, emailed me as well as provided me a ‘Live Chat Interview’; following on from the first application inquiries, this is the first stage of the recruitment process.

I was rather excited as I had never ever experienced an interview in this way before. Around 3 o’clock one mid-day, it was time for my interview using The Chat Shop’s website. I opened my internet browser, mosted likely to The Conversation Shop homepage and also merely clicked the real-time chat tab. I had actually arrived at my meeting.

After introducing myself to a representative that was managing chat at the time, I was promptly transferred to Amy, who prepared and waiting to start my interview.

My meeting began like any other: we presented ourselves and had a bit of a casual inviting chat (which made me feel at ease). Then it was on to the main interview. What was weird was the truth that the discussion was really comparable to a face-to-face meeting, except it was through live chat!

The inquiries were about my previous experience, why I was looking for the work, just how I would certainly take care of particular circumstances and my understanding of The Conversation Store and also their solutions.

Amy was wanting to disclose my strengths as well as weaknesses to figure out whether I can meet the high expectations that they set. She needed to know where I would require a little extra training as well as where I might bring brand-new abilities to the group.

Why I wanted the setting was likewise really important naturally. Although much of our team is spread out across the UK, The Conversation Store is certainly a close knit team with large ambitions. Every one people is an essential part of providing the outcomes that we do for customers.

Requirements, such as my keying rate, were evaluated as well certainly. Having to transform several site visitors whilst providing client complete satisfaction suggests that you need to believe and also type fast.

Amy also offered me the possibility to ask any type of questions that I had, as well as she answered them extensively. I was happy as well as hoping that I succeeded in my real-time chat interview!

As you have actually most likely presumed (by me writing this post) I did do well in my initial meeting for the live conversation job. I was invited to the next stage of the application process– a telephone meeting with Amy and among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and also I was proud that I had got this much yet I was likewise very worried! Luckily the telephone interview was not as frightening as I when believed as well as it was more laid-back than official.

I got inquired about my hobbies, what I like to do in my extra time and a few inquiries about the Live Chat Representative placement. I likewise had some feedback on my ‘Live Chat Interview’, which was great to listen to.

A lot of the inquiries that Joe asked had to do with my character. Joe stated that moving on with everyone and also ending up being a part of The Chat Store family members was an extremely essential aspect.

It was a pleasure to speak on the phone to my prospective future bosses and I hopped on well with them, there was a buzz airborne. At the end of the telephone meeting I was offered the position … and I accepted with terrific enjoyment, obviously. I was over the moon as well as I still am!

Once I had approved the offer I was emailed the contracts that required to be authorized electronically (just how great is that), my functioning hrs, what team I would certainly be in and all of my log-in information all set for my training.

Not long after this I had a phone call with John– my Group Leader. This call lasted about 2 hrs and he clarified everything I required to learn about the “Live Chat Agent” setting. I saw to it to make lots of notes in my notebook as it is a great deal to absorb.

I was then offered the days of when my training would certainly begin (training lasts around 3 weeks as well as we’re paid throughout the process) as well as other information I needed to learn about the training process consisting of specifically what would certainly occur. John was an enjoyment to speak with and also I really felt comfortable talking to him as he stated he would be there for any type of queries I may have if I am ever uncertain or stuck.


I have had a poor round of illness, which meant I was unable to start my training when arranged. The Good News Is The Chat Shop are a lot of remarkable individuals that are patiently waiting for me to be all right once more. I have actually never ever understood such a recognizing company and also I really feel blessed to be employed by them.

Equally as I was about to surrender my job search, I came across The Conversation Store. I’m excitedly awaiting healing and beginning my training. With any luck I shall be a totally fledged online conversation agent soon … watch this area, my next message will inform you all about my trip with the training process.