I had been searching for a job functioning from home for some time and also will surrender. Most ‘work from residence’ work that you locate online seem to be some form of pyramid or ‘start your very own business’ plan. Paying a joining cost or purchasing their items for you to sell on? No thanks!

Someday I chose to have another little look and also came across The Chat Store. I saw the “Live Conversation Agent” work on their jobs web page and, after checking out the description, a huge wave of happiness came me. Not only did I fit their demands to a tee (thorough learner with an investigative mind, strong ability to multi-task, high degrees of organisation online chat host jobs and an inputting speed above 80 words per min), it likewise appeared like a task that I would actually love to do!

I used straight away! I patiently waited for a reply but, to my shock, I had not been waiting long whatsoever.

Amy, a Group Manager at The Conversation Shop, emailed me and also supplied me a ‘Live Conversation Meeting’; complying with on from the first application concerns, this is the initial stage of the employment process.

I was rather thrilled as I had actually never experienced a meeting in this way prior to. Around 3 o’clock one afternoon, it was time for my interview by means of The Conversation Store’s internet site. I opened my browser, went to The Conversation Shop homepage and just clicked the online chat tab. I had come to my meeting.

After introducing myself to a representative that was managing conversation at the time, I was rapidly transferred to Amy, who was ready as well as waiting to begin my meeting.

My interview began like any other: we introduced ourselves as well as had a little bit of a casual inviting conversation (that made me feel comfortable). Then it was on to the primary meeting. What was odd was the fact that the discussion was extremely similar to an in person interview, except it was through real-time conversation!

The inquiries were about my previous experience, why I was getting the task, how I ‘d manage certain scenarios and my expertise of The Conversation Shop and also their solutions.

Amy was looking to disclose my strengths and also weaknesses to establish whether I can satisfy the high expectations that they establish. She wanted to know where I would certainly need a little extra training and also where I could bring brand-new abilities to the team.

Why I desired the placement was likewise extremely vital of course. Although much of our team is spread across the UK, The Conversation Store is absolutely a close knit group with big aspirations. Every one people is an integral part of delivering the results that we provide for customers.

Requirements, such as my inputting rate, were evaluated as well certainly. Needing to transform several website site visitors whilst offering customer complete satisfaction means that you have to believe and also kind quickly.

Amy additionally offered me the possibility to ask any kind of inquiries that I had, as well as she addressed them thoroughly. I enjoyed and really hoping that I succeeded in my live chat meeting!

As you’ve most likely presumed (by me creating this article) I did do well in my preliminary meeting for the online conversation work. I was welcomed to the following stage of the application process– a telephone meeting with Amy and also among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure as well as I was proud that I had actually got this much but I was also very worried! Luckily the telephone interview was not as terrifying as I when assumed as well as it was a lot more informal than official.

I got inquired about my pastimes, what I such as to do in my leisure and also a few questions about the Live Conversation Representative position. I also had some comments on my ‘Live Conversation Meeting’, which was great to listen to.

A great deal of the inquiries that Joe asked were about my individuality. Joe claimed that getting on with everyone and also coming to be a part of The Chat Shop family members was an extremely essential aspect.

It was a satisfaction to speak on the phone to my prospective future managers as well as I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was provided the setting … and also I accepted with excellent satisfaction, naturally. I mored than the moon and I still am!

When I had accepted the offer I was emailed the contracts that required to be signed electronically (exactly how great is that), my working hrs, what team I would remain in and all of my log-in information prepared for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This call lasted about 2 hrs and also he discussed everything I needed to understand about the “Live Conversation Representative” setting. I ensured to make lots of notes in my notebook as it is a whole lot to take in.

I was then provided the days of when my training would commence (training lasts around 3 weeks and also we’re paid throughout the procedure) and also various other information I needed to understand about the training process consisting of precisely what would certainly take place. John was an enjoyment to talk with as well as I really felt comfy chatting to him as he stated he would certainly be there for any kind of questions I might have if I am ever before unsure or stuck.


I have had a negative bout of illness, which suggested I was not able to begin my training when prepared. Thankfully The Conversation Shop are a number of fantastic people that are patiently awaiting me to be all right once more. I have actually never recognized such an understanding company and I feel blessed to be used by them.

Equally as I will quit my work search, I came across The Chat Shop. I’m eagerly awaiting recovering and starting my training. With any luck I will be a totally fledged online chat agent soon … see this area, my next message will tell you all about my journey via the training procedure.