I had been seeking a work working from residence for some time as well as will surrender. The majority of ‘function from home’ work that you find on the internet seem to be some kind of pyramid or ‘begin your very own business’ plan. Paying a joining charge or getting their items for you to sell on? No many thanks!

One day I made a decision to have one more little look and encountered The Chat Shop. I saw the “Live Chat Representative” task on their jobs web page and, after checking out the description, a large wave of joy came me. Not just did I fit their needs to a tee (meticulous student with an analytical mind, strong ability to multi-task, high degrees of organisation online chat job companies as well as a typing rate above 80 words per minute), it likewise seemed like a job that I would truly like to do!

I used straight away! I patiently awaited a reply but, to my surprise, I had not been waiting long at all.

Amy, a Team Supervisor at The Chat Store, emailed me and also provided me a ‘Live Conversation Interview’; following on from the initial application concerns, this is the first stage of the employment procedure.

I was rather thrilled as I had actually never ever experienced a meeting this way before. Around 3 o’clock one afternoon, it was time for my meeting using The Conversation Store’s website. I opened my internet browser, mosted likely to The Conversation Shop homepage and also just clicked the online conversation tab. I had actually come to my meeting.

After presenting myself to an agent that was managing chat at the time, I was rapidly moved to Amy, who was ready as well as waiting to start my interview.

My interview began like any other: we presented ourselves and also had a little of a casual inviting conversation (that made me feel secure). After that it was on to the primary interview. What was unusual was the fact that the conversation was extremely similar to an in person interview, other than it was by means of online conversation!

The inquiries were about my previous experience, why I was making an application for the task, just how I would certainly deal with particular situations and also my understanding of The Conversation Store and also their services.

Amy was aiming to expose my staminas and weaknesses to determine whether I might meet the high expectations that they set. She wanted to know where I would need a little added training and also where I can bring new talents to the team.

Why I desired the setting was also very crucial obviously. Although much of our group is spread out throughout the UK, The Chat Store is certainly a close knit group with large passions. Each one of us is an essential part of delivering the results that we do for customers.

Demands, such as my typing rate, were checked too of course. Needing to transform numerous web site site visitors whilst supplying customer fulfillment means that you have to think and also type fast.

Amy likewise gave me the opportunity to ask any inquiries that I had, and she addressed them completely. I enjoyed as well as really hoping that I did well in my online chat meeting!

As you’ve possibly thought (by me composing this blog post) I did succeed in my initial meeting for the real-time chat task. I was welcomed to the following phase of the application process– a telephone interview with Amy and also one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had actually got this much yet I was also extremely worried! Fortunately the telephone interview was not as terrifying as I as soon as believed as well as it was much more informal than formal.

I got inquired about my hobbies, what I like to do in my spare time as well as a few questions regarding the Live Conversation Representative placement. I likewise had some feedback on my ‘Live Conversation Interview’, which was excellent to hear.

A lot of the questions that Joe asked had to do with my individuality. Joe stated that getting on with everybody and ending up being a part of The Conversation Shop family was an extremely essential aspect.

It was an enjoyment to talk on the phone to my prospective future employers and also I got on well with them, there was a buzz in the air. At the end of the telephone interview I was offered the setting … and also I approved with wonderful enjoyment, of course. I mored than the moon and I still am!

As soon as I had actually accepted the offer I was emailed the agreements that needed to be authorized digitally (just how trendy is that), my working hours, what group I would certainly remain in and all of my log-in information prepared for my training.

Not long hereafter I had a call with John– my Team Leader. This phone called lasted about 2 hours and he clarified every little thing I required to understand about the “Live Conversation Agent” position. I made certain to make great deals of notes in my notebook as it is a whole lot to take in.

I was after that given the days of when my training would certainly start (training lasts around 3 weeks as well as we’re paid throughout the process) and also other information I needed to learn about the training process consisting of exactly what would take place. John was a pleasure to speak with and also I really felt comfortable chatting to him as he said he would be there for any type of inquiries I may have if I am ever not sure or stuck.


I have had a poor spell of ill health, which indicated I was unable to start my training when prepared. Luckily The Conversation Shop are a number of wonderful people who are patiently awaiting me to be well enough once again. I have actually never understood such a comprehending business as well as I really feel privileged to be employed by them.

Equally as I will quit my job search, I stumbled across The Chat Shop. I’m eagerly waiting for healing as well as beginning my training. With any luck I shall be a totally fledged real-time chat agent quickly … enjoy this room, my following message will certainly tell you everything about my journey via the training process.