I had been searching for a job functioning from home for a while and also was about to give up. Many ‘function from residence’ jobs that you find on the internet appear to be some kind of pyramid or ‘start your very own company’ system. Paying a signing up with fee or purchasing their items for you to sell on? No thanks!

One day I decided to have an additional little look as well as encountered The Chat Shop. I saw the “Live Conversation Agent” job on their occupations page as well as, after reviewing the description, a big wave of joy came over me. Not just did I match their needs to a tee (careful learner with an investigative mind, solid ability to multi-task, high degrees of organisation online chat jobs sydney as well as an inputting speed over 80 words per min), it additionally seemed like a work that I would actually enjoy to do!

I applied quickly! I patiently waited for a reply but, to my surprise, I had not been waiting long whatsoever.

Amy, a Team Supervisor at The Chat Shop, emailed me and also provided me a ‘Live Chat Meeting’; adhering to on from the first application questions, this is the first stage of the recruitment procedure.

I was rather delighted as I had actually never ever experienced an interview in this way before. Around 3 o’clock one afternoon, it was time for my meeting through The Chat Shop’s internet site. I opened my internet browser, went to The Chat Shop homepage and merely clicked the online conversation tab. I had actually gotten to my meeting.

After presenting myself to a representative that was taking care of conversation at the time, I was quickly moved to Amy, who was ready and waiting to begin my interview.

My meeting started like any other: we introduced ourselves as well as had a little bit of an informal welcoming conversation (which made me really feel comfortable). Then it was on to the major meeting. What was odd was the fact that the discussion was really similar to an in person meeting, except it was via live conversation!

The concerns had to do with my previous experience, why I was requesting the job, just how I would certainly handle particular situations and my understanding of The Chat Store and their solutions.

Amy was aiming to reveal my strengths and also weak points to establish whether I might meet the high expectations that they set. She would like to know where I would certainly need a little extra training and also where I could bring new abilities to the group.

Why I desired the placement was additionally really essential of course. Although much of our team is spread throughout the UK, The Conversation Shop is definitely a close weaved group with huge passions. Every one people is an important part of delivering the outcomes that we do for customers.

Demands, such as my typing rate, were checked also certainly. Having to transform multiple website site visitors whilst offering client fulfillment suggests that you need to think and type quickly.

Amy also offered me the opportunity to ask any type of concerns that I had, and also she answered them extensively. I was happy as well as hoping that I succeeded in my live chat interview!

As you’ve possibly guessed (by me composing this blog post) I did succeed in my initial interview for the online conversation job. I was welcomed to the following phase of the application process– a telephone interview with Amy and among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and also I was proud that I had got this far yet I was likewise very nervous! Luckily the telephone meeting was not as scary as I once assumed as well as it was more casual than formal.

I obtained inquired about my pastimes, what I such as to do in my leisure and also a few questions regarding the Live Conversation Representative setting. I likewise had some responses on my ‘Live Conversation Meeting’, which was fantastic to hear.

A lot of the questions that Joe asked had to do with my personality. Joe claimed that moving on with everybody and also coming to be a part of The Chat Shop household was a very important variable.

It was a pleasure to speak on the phone to my possible future managers and I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was supplied the placement … and I approved with great satisfaction, naturally. I mored than the moon and also I still am!

As soon as I had actually accepted the offer I was emailed the contracts that needed to be authorized electronically (exactly how cool is that), my working hours, what group I would be in and all of my log-in details all set for my training.

Not long hereafter I had a phone call with John– my Team Leader. This call lasted around 2 hrs and also he clarified everything I needed to know about the “Live Chat Representative” placement. I ensured to make lots of notes in my note pad as it is a lot to take in.

I was after that provided the dates of when my training would commence (training lasts around 3 weeks and we’re paid throughout the process) and other information I required to find out about the training process consisting of specifically what would occur. John was an enjoyment to speak with and I felt comfortable chatting to him as he said he would be there for any kind of inquiries I might have if I am ever uncertain or stuck.


I have had a negative round of ill health, which implied I was not able to start my training when organized. Luckily The Chat Store are a lot of terrific people who are patiently awaiting me to be well enough again. I have actually never ever recognized such a recognizing business as well as I really feel privileged to be used by them.

Equally as I will give up my job search, I stumbled across The Chat Store. I’m excitedly awaiting getting well and beginning my training. Ideally I will be a totally fledged online chat representative quickly … see this area, my next post will certainly tell you all about my trip through the training procedure.