I had been trying to find a work functioning from house for a while as well as was about to quit. The majority of ‘function from house’ jobs that you find on-line appear to be some form of pyramid or ‘start your very own organization’ plan. Paying a joining charge or getting their products for you to sell on? No thanks!

Eventually I decided to have an additional little look and also stumbled upon The Conversation Shop. I saw the “Live Conversation Representative” work on their jobs web page as well as, after reading the summary, a huge wave of happiness came me. Not just did I fit their requirements to a tee (precise learner with an inquisitive mind, solid capability to multi-task, high levels of organisation online chat jobs with insurance and a typing speed above 80 words per min), it likewise appeared like a task that I would truly love to do!

I used straight away! I patiently waited for a reply but, to my surprise, I had not been waiting long in all.

Amy, a Group Manager at The Chat Store, emailed me as well as offered me a ‘Live Conversation Interview’; adhering to on from the preliminary application questions, this is the initial stage of the employment process.

I was instead thrilled as I had never ever experienced an interview in this way prior to. Around 3 o’clock one mid-day, it was time for my interview through The Chat Shop’s internet site. I opened my web browser, went to The Chat Shop homepage and also just clicked the real-time chat tab. I had arrived at my meeting.

After introducing myself to an agent that was taking care of chat at the time, I was quickly transferred to Amy, who prepared as well as waiting to begin my interview.

My meeting started like any other: we introduced ourselves and had a bit of a laid-back welcoming chat (which made me really feel at ease). Then it was on to the primary meeting. What was unusual was the reality that the discussion was very comparable to an in person interview, other than it was by means of online chat!

The questions were about my previous experience, why I was obtaining the task, how I ‘d manage certain situations and also my knowledge of The Conversation Store as well as their services.

Amy was looking to reveal my toughness as well as weak points to determine whether I might fulfill the high assumptions that they set. She wanted to know where I would require a little additional training and also where I could bring new abilities to the team.

Why I desired the placement was additionally really vital of course. Although much of our team is spread out throughout the UK, The Chat Shop is definitely a close knit group with huge aspirations. Every one people is an essential part of providing the results that we provide for clients.

Requirements, such as my typing speed, were examined too certainly. Needing to transform several website visitors whilst supplying consumer fulfillment indicates that you need to think and also kind fast.

Amy also provided me the possibility to ask any questions that I had, and also she answered them completely. I mored than happy as well as really hoping that I did well in my live chat meeting!

As you have actually probably thought (by me creating this post) I did succeed in my initial interview for the real-time conversation job. I was invited to the next stage of the application procedure– a telephone meeting with Amy and among The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had got this much but I was likewise really nervous! Thankfully the telephone meeting was not as scary as I once thought and also it was a lot more laid-back than formal.

I got inquired about my hobbies, what I like to do in my leisure as well as a couple of concerns concerning the Live Conversation Agent placement. I additionally had some responses on my ‘Live Chat Meeting’, which was terrific to listen to.

A lot of the inquiries that Joe asked had to do with my individuality. Joe stated that getting on with everybody as well as becoming a part of The Chat Shop household was a very vital element.

It was a pleasure to speak on the phone to my prospective future employers and I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was provided the setting … as well as I approved with wonderful enjoyment, obviously. I was over the moon and I still am!

Once I had actually approved the offer I was emailed the agreements that needed to be signed electronically (just how awesome is that), my working hours, what team I would certainly remain in and all of my log-in details ready for my training.

Not long hereafter I had a call with John– my Team Leader. This call lasted about 2 hours and also he explained everything I required to learn about the “Live Chat Representative” placement. I made sure to make great deals of notes in my notebook as it is a whole lot to absorb.

I was then provided the days of when my training would start (training lasts around 3 weeks and we’re paid throughout the procedure) and also other information I required to understand about the training process consisting of exactly what would take place. John was a satisfaction to speak with and I really felt comfortable talking to him as he said he would certainly be there for any kind of queries I might have if I am ever uncertain or stuck.


I have had a negative round of ill health, which implied I was incapable to start my training when prepared. The Good News Is The Chat Shop are a bunch of fantastic individuals that are patiently awaiting me to be well enough once more. I have never understood such a comprehending business and I really feel privileged to be employed by them.

Just as I will quit my work search, I stumbled across The Conversation Store. I’m excitedly awaiting healing and also starting my training. With any luck I shall be a totally fledged live conversation agent quickly … view this space, my next blog post will certainly inform you all about my trip via the training procedure.