I had been trying to find a task working from home for some time and was about to surrender. A lot of ‘function from residence’ tasks that you locate on the internet seem to be some form of pyramid or ‘begin your very own business’ scheme. Paying a signing up with fee or acquiring their items for you to sell on? No thanks!

Eventually I decided to have an additional little appearance as well as found The Chat Shop. I saw the “Live Chat Agent” work on their jobs web page and also, after reviewing the summary, a big wave of joy came by me. Not just did I fit their requirements to a tee (thorough student with an investigative mind, strong ability to multi-task, high levels of organisation online chat operator jobs from home and also an inputting speed over 80 words per min), it also felt like a job that I would actually enjoy to do!

I used immediately! I patiently awaited a reply but, to my surprise, I had not been waiting long whatsoever.

Amy, a Group Manager at The Chat Shop, emailed me and offered me a ‘Live Conversation Meeting’; adhering to on from the first application concerns, this is the first stage of the employment process.

I was rather excited as I had actually never experienced an interview in this way prior to. Around 3 o’clock one mid-day, it was time for my meeting using The Conversation Shop’s website. I opened my browser, went to The Conversation Shop homepage and simply clicked the live conversation tab. I had actually reached my interview.

After presenting myself to an agent that was handling conversation at the time, I was quickly moved to Amy, who prepared as well as waiting to start my meeting.

My meeting began like any other: we presented ourselves and had a bit of a casual welcoming chat (that made me feel at ease). After that it was on to the main meeting. What was unusual was the reality that the discussion was extremely comparable to an in person interview, except it was via live chat!

The concerns were about my previous experience, why I was looking for the work, how I ‘d take care of specific scenarios and my expertise of The Chat Store as well as their services.

Amy was aiming to reveal my toughness and weak points to establish whether I can meet the high assumptions that they set. She would like to know where I would certainly require a little additional training as well as where I can bring brand-new skills to the team.

Why I desired the setting was likewise really vital certainly. Although much of our group is spread across the UK, The Chat Store is definitely a close weaved group with big ambitions. Every one people is an essential part of providing the outcomes that we provide for clients.

Requirements, such as my keying rate, were evaluated too of course. Having to convert several website visitors whilst supplying customer fulfillment indicates that you need to think and kind fast.

Amy also offered me the possibility to ask any kind of inquiries that I had, as well as she answered them completely. I mored than happy and wishing that I succeeded in my live chat interview!

As you have actually possibly presumed (by me writing this post) I did do well in my initial interview for the real-time conversation work. I was invited to the next phase of the application process– a telephone meeting with Amy and one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment process and also I was proud that I had got this far however I was also really anxious! Fortunately the telephone interview was not as scary as I once thought as well as it was much more laid-back than formal.

I obtained inquired about my leisure activities, what I such as to do in my extra time and also a couple of concerns concerning the Live Conversation Agent position. I likewise had some feedback on my ‘Live Conversation Meeting’, which was fantastic to listen to.

A great deal of the inquiries that Joe asked were about my individuality. Joe stated that proceeding with everyone as well as becoming a part of The Chat Shop household was a really vital variable.

It was an enjoyment to talk on the phone to my prospective future managers as well as I jumped on well with them, there was a buzz airborne. At the end of the telephone interview I was offered the placement … and I approved with fantastic pleasure, naturally. I was over the moon and I still am!

Once I had approved the deal I was emailed the contracts that required to be signed digitally (just how awesome is that), my functioning hours, what team I would remain in and all of my log-in information ready for my training.

Not long hereafter I had a phone call with John– my Group Leader. This phone called lasted around 2 hrs as well as he explained whatever I required to understand about the “Live Chat Representative” placement. I made certain to make great deals of notes in my note pad as it is a whole lot to absorb.

I was then given the days of when my training would begin (training lasts around 3 weeks as well as we’re paid during the process) as well as other details I required to understand about the training procedure consisting of exactly what would take place. John was an enjoyment to talk with and also I felt comfy talking to him as he said he would be there for any type of queries I may have if I am ever not sure or stuck.


I have had a negative round of illness, which meant I was incapable to begin my training when set up. Luckily The Chat Store are a number of wonderful individuals who are patiently waiting for me to be all right once again. I have actually never known such an understanding company and I feel fortunate to be employed by them.

Just as I will give up my work search, I stumbled across The Conversation Store. I’m eagerly waiting for getting well and beginning my training. Hopefully I will be a completely fledged real-time conversation representative soon … see this space, my next blog post will tell you all about my journey through the training process.