I had been looking for a work functioning from residence for some time as well as will surrender. Most ‘work from residence’ work that you discover online seem to be some type of pyramid or ‘start your own service’ system. Paying a signing up with fee or getting their items for you to sell on? No many thanks!

Eventually I decided to have an additional little appearance as well as stumbled upon The Conversation Shop. I saw the “Live Chat Agent” job on their occupations web page as well as, after checking out the description, a huge wave of joy came by me. Not only did I match their needs to a tee (precise student with a curious mind, solid capability to multi-task, high degrees of organisation online chat operator jobs as well as an inputting speed over 80 words per minute), it also appeared like a work that I would truly enjoy to do!

I applied straight away! I patiently waited for a reply however, to my surprise, I wasn’t waiting long in all.

Amy, a Team Supervisor at The Conversation Store, emailed me and supplied me a ‘Live Conversation Meeting’; complying with on from the first application questions, this is the initial stage of the recruitment procedure.

I was rather excited as I had actually never ever experienced an interview in this way before. Around 3 o’clock one afternoon, it was time for my interview through The Chat Store’s website. I opened my browser, mosted likely to The Conversation Shop homepage and also simply clicked the online chat tab. I had actually reached my interview.

After presenting myself to an agent that was managing conversation at the time, I was swiftly moved to Amy, that prepared as well as waiting to start my interview.

My interview began like any other: we presented ourselves as well as had a little bit of a laid-back welcoming chat (that made me really feel secure). Then it was on to the main interview. What was weird was the reality that the conversation was very comparable to an in person interview, other than it was through online chat!

The concerns had to do with my previous experience, why I was requesting the work, how I ‘d manage specific circumstances and also my understanding of The Conversation Shop and also their solutions.

Amy was aiming to disclose my strengths as well as weaknesses to identify whether I could satisfy the high expectations that they set. She needed to know where I would certainly need a little extra training and where I might bring brand-new skills to the team.

Why I desired the setting was additionally really essential naturally. Although much of our group is spread throughout the UK, The Chat Store is definitely a close knit team with huge passions. Each and every one of us is an important part of supplying the outcomes that we do for customers.

Demands, such as my inputting rate, were checked too certainly. Needing to convert numerous website site visitors whilst giving customer contentment suggests that you need to believe as well as kind quick.

Amy likewise provided me the opportunity to ask any kind of inquiries that I had, as well as she answered them extensively. I mored than happy and hoping that I succeeded in my online conversation interview!

As you have actually probably presumed (by me creating this post) I did succeed in my first interview for the online chat work. I was welcomed to the next stage of the application procedure– a telephone interview with Amy and among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had got this much yet I was likewise extremely worried! The good news is the telephone interview was not as frightening as I once thought and it was more casual than official.

I obtained asked about my hobbies, what I like to do in my extra time as well as a couple of inquiries about the Live Conversation Agent position. I also had some feedback on my ‘Live Chat Meeting’, which was fantastic to hear.

A great deal of the concerns that Joe asked had to do with my character. Joe stated that getting on with everyone and also coming to be a part of The Chat Shop family was a really crucial factor.

It was an enjoyment to talk on the phone to my prospective future employers as well as I hopped on well with them, there was a buzz airborne. At the end of the telephone meeting I was supplied the setting … and I accepted with fantastic pleasure, certainly. I mored than the moon and I still am!

As soon as I had actually accepted the offer I was emailed the agreements that required to be authorized digitally (exactly how cool is that), my working hours, what group I would certainly remain in and all of my log-in details all set for my training.

Not long after this I had a phone call with John– my Group Leader. This phone called lasted about 2 hours and he explained whatever I required to understand about the “Live Chat Representative” setting. I made sure to make lots of notes in my notebook as it is a whole lot to absorb.

I was then provided the days of when my training would certainly commence (training lasts around 3 weeks and also we’re paid throughout the process) as well as various other details I required to learn about the training process including exactly what would take place. John was an enjoyment to speak to as well as I felt comfortable talking to him as he claimed he would certainly be there for any type of queries I may have if I am ever before uncertain or stuck.


I have had a negative spell of illness, which indicated I was not able to start my training when arranged. The Good News Is The Chat Store are a bunch of terrific people who are patiently awaiting me to be well enough again. I have actually never recognized such a recognizing company as well as I really feel fortunate to be employed by them.

Just as I was about to surrender my task search, I stumbled across The Chat Shop. I’m excitedly waiting for healing and also starting my training. Ideally I shall be a totally fledged online conversation agent quickly … watch this space, my following message will tell you everything about my trip with the training procedure.