I had been looking for a job functioning from residence for a while and was about to surrender. A lot of ‘work from home’ work that you find on the internet seem to be some type of pyramid or ‘start your own organization’ scheme. Paying a signing up with fee or acquiring their products for you to sell on? No thanks!

Eventually I made a decision to have one more little look and came across The Chat Shop. I saw the “Live Conversation Representative” job on their occupations page and also, after reviewing the description, a big wave of happiness came over me. Not only did I fit their needs to a tee (thorough student with an investigative mind, solid capability to multi-task, high degrees of organisation online chat room moderator jobs and a keying speed over 80 words per min), it also appeared like a work that I would actually enjoy to do!

I used quickly! I patiently awaited a reply however, to my surprise, I had not been waiting long at all.

Amy, a Group Manager at The Chat Shop, emailed me and offered me a ‘Live Conversation Meeting’; complying with on from the preliminary application inquiries, this is the initial stage of the employment procedure.

I was instead excited as I had never ever experienced an interview by doing this prior to. Around 3 o’clock one afternoon, it was time for my meeting using The Chat Shop’s web site. I opened my browser, went to The Chat Store homepage and also simply clicked the live conversation tab. I had reached my meeting.

After introducing myself to an agent that was handling chat at the time, I was rapidly moved to Amy, who prepared and waiting to start my interview.

My interview began like any other: we introduced ourselves and also had a bit of a laid-back welcoming conversation (which made me feel comfortable). Then it was on to the primary meeting. What was unusual was the truth that the discussion was really comparable to an in person meeting, except it was by means of live conversation!

The concerns had to do with my previous experience, why I was applying for the task, just how I would certainly manage particular situations and my understanding of The Conversation Shop as well as their solutions.

Amy was seeking to disclose my strengths as well as weaknesses to identify whether I might meet the high expectations that they establish. She would like to know where I would require a little additional training and also where I could bring new talents to the group.

Why I wanted the position was likewise very important of course. Although much of our team is spread throughout the UK, The Conversation Shop is absolutely a close weaved team with big passions. Each and every one people is an important part of supplying the results that we provide for clients.

Demands, such as my typing speed, were tested as well certainly. Needing to convert numerous internet site site visitors whilst giving consumer contentment indicates that you need to assume as well as type quickly.

Amy likewise gave me the chance to ask any kind of inquiries that I had, and she answered them extensively. I mored than happy and hoping that I succeeded in my live conversation interview!

As you’ve probably thought (by me creating this blog post) I did do well in my preliminary meeting for the real-time chat work. I was invited to the next phase of the application procedure– a telephone meeting with Amy as well as among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had got this much yet I was likewise very nervous! Thankfully the telephone interview was not as terrifying as I once believed and also it was much more informal than official.

I got asked about my hobbies, what I such as to do in my extra time and also a couple of inquiries about the Live Conversation Representative setting. I additionally had some comments on my ‘Live Conversation Meeting’, which was great to hear.

A great deal of the inquiries that Joe asked were about my individuality. Joe stated that proceeding with everybody and becoming a part of The Chat Shop family members was an extremely vital element.

It was an enjoyment to speak on the phone to my prospective future managers and also I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was used the setting … and also I accepted with great pleasure, of course. I was over the moon and I still am!

As soon as I had accepted the offer I was emailed the agreements that required to be authorized electronically (exactly how awesome is that), my working hrs, what group I would certainly be in and all of my log-in details all set for my training.

Not long after this I had a call with John– my Group Leader. This phone called lasted about 2 hrs as well as he clarified whatever I required to know about the “Live Chat Agent” placement. I ensured to make lots of notes in my note pad as it is a great deal to absorb.

I was then provided the days of when my training would certainly start (training lasts around 3 weeks and also we’re paid during the process) as well as various other details I needed to find out about the training process consisting of exactly what would certainly happen. John was a pleasure to speak with and also I really felt comfortable chatting to him as he stated he would certainly be there for any kind of queries I might have if I am ever uncertain or stuck.


I have had a bad round of disease, which suggested I was not able to start my training when prepared. Thankfully The Conversation Store are a bunch of remarkable individuals that are patiently awaiting me to be well enough once more. I have actually never ever recognized such an understanding firm and I feel privileged to be used by them.

Just as I will surrender my job search, I came across The Conversation Shop. I’m excitedly waiting for healing as well as beginning my training. Ideally I shall be a totally fledged real-time conversation representative soon … view this room, my following blog post will inform you everything about my journey through the training process.