I had been trying to find a job functioning from home for a while and was about to give up. Most ‘work from home’ tasks that you find on the internet seem to be some type of pyramid or ‘begin your own business’ scheme. Paying a joining charge or getting their items for you to sell on? No many thanks!

Someday I made a decision to have one more little appearance as well as came across The Chat Store. I saw the “Live Chat Agent” work on their careers web page and, after checking out the description, a huge wave of joy came over me. Not only did I fit their demands to a tee (thorough learner with an inquisitive mind, solid capacity to multi-task, high degrees of organisation online chat support job description and also a typing speed above 80 words per min), it additionally felt like a task that I would truly enjoy to do!

I used instantly! I patiently waited for a reply but, to my surprise, I had not been waiting long whatsoever.

Amy, a Team Manager at The Chat Shop, emailed me as well as provided me a ‘Live Conversation Meeting’; following on from the preliminary application inquiries, this is the first stage of the recruitment process.

I was instead thrilled as I had actually never experienced a meeting in this way before. Around 3 o’clock one afternoon, it was time for my meeting by means of The Conversation Store’s website. I opened my web browser, went to The Conversation Store homepage and simply clicked the live conversation tab. I had gotten to my meeting.

After introducing myself to an agent that was handling conversation at the time, I was promptly transferred to Amy, who prepared and also waiting to start my meeting.

My meeting began like any other: we introduced ourselves and had a bit of a laid-back welcoming chat (that made me really feel at ease). Then it was on to the major meeting. What was strange was the reality that the discussion was really similar to a face-to-face meeting, other than it was through real-time conversation!

The inquiries had to do with my previous experience, why I was applying for the job, exactly how I would certainly take care of particular situations as well as my expertise of The Chat Shop and their solutions.

Amy was looking to disclose my strengths and also weaknesses to establish whether I might fulfill the high assumptions that they establish. She wished to know where I would certainly require a little extra training and also where I could bring brand-new talents to the group.

Why I wanted the setting was likewise very essential obviously. Although much of our group is spread throughout the UK, The Conversation Store is absolutely a close weaved group with big ambitions. Each and every one people is an important part of supplying the outcomes that we do for customers.

Needs, such as my typing rate, were tested also obviously. Having to convert multiple internet site visitors whilst giving client complete satisfaction suggests that you need to think as well as kind quickly.

Amy likewise provided me the opportunity to ask any type of concerns that I had, as well as she answered them extensively. I mored than happy and wishing that I succeeded in my online chat interview!

As you’ve most likely presumed (by me creating this post) I did succeed in my first interview for the live conversation work. I was welcomed to the following stage of the application procedure– a telephone interview with Amy and one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had got this much but I was also very anxious! Thankfully the telephone meeting was not as frightening as I when thought as well as it was extra laid-back than official.

I got inquired about my leisure activities, what I like to do in my leisure and a few concerns concerning the Live Chat Representative placement. I additionally had some feedback on my ‘Live Conversation Interview’, which was fantastic to hear.

A lot of the questions that Joe asked were about my character. Joe claimed that moving on with everyone as well as becoming a part of The Conversation Shop household was a really vital element.

It was an enjoyment to speak on the phone to my prospective future managers and also I jumped on well with them, there was a buzz airborne. At the end of the telephone interview I was used the position … and also I approved with great pleasure, naturally. I was over the moon as well as I still am!

Once I had actually accepted the offer I was emailed the agreements that required to be signed electronically (how awesome is that), my functioning hours, what team I would certainly be in and all of my log-in details all set for my training.

Not long hereafter I had a phone call with John– my Team Leader. This telephone call lasted about 2 hrs as well as he clarified everything I needed to know about the “Live Conversation Representative” position. I made sure to make great deals of notes in my notebook as it is a lot to take in.

I was then offered the dates of when my training would certainly begin (training lasts around 3 weeks and also we’re paid throughout the process) as well as various other details I needed to understand about the training procedure including precisely what would take place. John was a satisfaction to speak with and I felt comfortable chatting to him as he stated he would be there for any questions I may have if I am ever not sure or stuck.

Sadly…

I have had a poor bout of illness, which meant I was incapable to begin my training when arranged. The Good News Is The Conversation Store are a number of fantastic people that are patiently waiting for me to be all right once again. I have actually never ever recognized such a recognizing company and I feel privileged to be utilized by them.

Just as I will give up my task search, I came across The Chat Shop. I’m eagerly waiting for recovering as well as beginning my training. Hopefully I shall be a fully fledged online conversation agent soon … see this space, my following post will inform you all about my journey through the training process.