I had actually been looking for a task functioning from residence for some time as well as was about to surrender. Most ‘function from house’ jobs that you find on-line seem to be some type of pyramid or ‘start your very own business’ plan. Paying a signing up with fee or buying their items for you to sell on? No many thanks!

Eventually I made a decision to have one more little appearance and also stumbled upon The Conversation Shop. I saw the “Live Chat Agent” job on their professions page as well as, after checking out the description, a large wave of happiness came by me. Not only did I suit their needs to a tee (precise learner with an investigative mind, solid capacity to multi-task, high degrees of organisation online chat support jobs canada as well as a typing speed above 80 words per min), it also looked like a task that I would actually like to do!

I applied immediately! I patiently waited for a reply but, to my shock, I wasn’t waiting long in all.

Amy, a Group Manager at The Conversation Shop, emailed me as well as used me a ‘Live Conversation Meeting’; complying with on from the first application concerns, this is the first stage of the recruitment procedure.

I was instead delighted as I had actually never ever experienced an interview in this way prior to. Around 3 o’clock one afternoon, it was time for my meeting via The Conversation Store’s site. I opened my internet browser, mosted likely to The Chat Shop homepage and merely clicked the online conversation tab. I had actually gotten to my meeting.

After introducing myself to an agent that was managing conversation at the time, I was swiftly transferred to Amy, that was ready and waiting to start my interview.

My interview started like any other: we presented ourselves as well as had a little bit of a laid-back inviting conversation (that made me really feel secure). After that it was on to the major meeting. What was unusual was the truth that the discussion was extremely similar to an in person meeting, other than it was via online conversation!

The concerns were about my previous experience, why I was looking for the task, exactly how I ‘d manage particular circumstances and my knowledge of The Chat Store and their solutions.

Amy was looking to disclose my toughness and also weaknesses to determine whether I might meet the high assumptions that they set. She would like to know where I would require a little added training as well as where I can bring brand-new skills to the team.

Why I desired the placement was also very essential naturally. Although much of our team is spread throughout the UK, The Conversation Shop is certainly a close weaved team with big ambitions. Every one people is an integral part of delivering the results that we provide for customers.

Needs, such as my typing speed, were checked also naturally. Having to convert several web site site visitors whilst giving customer contentment suggests that you have to believe as well as type quickly.

Amy additionally offered me the opportunity to ask any type of concerns that I had, and she addressed them completely. I mored than happy and also really hoping that I did well in my online conversation meeting!

As you’ve most likely presumed (by me writing this blog post) I did do well in my preliminary interview for the live conversation work. I was welcomed to the next stage of the application procedure– a telephone meeting with Amy and among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had actually got this much but I was likewise really nervous! Luckily the telephone meeting was not as scary as I once assumed and also it was extra casual than formal.

I got asked about my pastimes, what I such as to do in my leisure and also a few concerns concerning the Live Conversation Representative position. I additionally had some comments on my ‘Live Conversation Interview’, which was great to listen to.

A great deal of the concerns that Joe asked were about my personality. Joe claimed that moving on with everybody and also becoming a part of The Conversation Store household was a very important factor.

It was an enjoyment to speak on the phone to my possible future managers and also I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was used the placement … and I accepted with great pleasure, certainly. I mored than the moon and also I still am!

Once I had approved the offer I was emailed the contracts that needed to be signed electronically (how cool is that), my working hrs, what group I would be in and all of my log-in details ready for my training.

Not long hereafter I had a phone call with John– my Group Leader. This telephone call lasted about 2 hrs and he discussed everything I needed to understand about the “Live Chat Agent” setting. I made sure to make lots of notes in my notebook as it is a whole lot to take in.

I was then provided the days of when my training would commence (training lasts around 3 weeks and also we’re paid during the procedure) and also other details I needed to learn about the training process including specifically what would certainly occur. John was a pleasure to talk to and also I felt comfy talking to him as he stated he would certainly be there for any type of queries I might have if I am ever unsure or stuck.


I have had a poor round of illness, which suggested I was not able to begin my training when arranged. Thankfully The Conversation Shop are a bunch of remarkable people who are patiently waiting for me to be all right again. I have actually never ever known such an understanding company and also I really feel fortunate to be utilized by them.

Equally as I will surrender my job search, I stumbled across The Chat Shop. I’m eagerly awaiting getting well and also beginning my training. Ideally I shall be a totally fledged live chat representative soon … view this space, my following blog post will certainly tell you all about my journey with the training procedure.