I had been trying to find a task functioning from residence for a while and was about to quit. Most ‘function from home’ jobs that you find on the internet seem to be some type of pyramid or ‘begin your own company’ plan. Paying a signing up with cost or getting their items for you to sell on? No many thanks!

Eventually I determined to have one more little look and also encountered The Chat Store. I saw the “Live Conversation Agent” task on their professions web page and also, after checking out the description, a big wave of joy came me. Not only did I suit their demands to a tee (precise learner with an analytical mind, strong capacity to multi-task, high levels of organisation online chat support jobs uk and an inputting speed over 80 words per min), it additionally appeared like a job that I would actually love to do!

I applied quickly! I patiently waited for a reply but, to my shock, I had not been waiting long in all.

Amy, a Group Supervisor at The Conversation Shop, emailed me as well as offered me a ‘Live Chat Meeting’; following on from the first application concerns, this is the first stage of the recruitment process.

I was rather excited as I had actually never experienced a meeting by doing this prior to. Around 3 o’clock one afternoon, it was time for my meeting by means of The Chat Store’s internet site. I opened my web browser, mosted likely to The Chat Store homepage as well as just clicked the real-time chat tab. I had arrived at my interview.

After presenting myself to an agent that was handling chat at the time, I was quickly transferred to Amy, that prepared and waiting to start my meeting.

My meeting began like any other: we presented ourselves and had a little of a casual inviting conversation (that made me really feel at ease). After that it was on to the primary meeting. What was unusual was the fact that the conversation was very comparable to an in person meeting, except it was using live conversation!

The questions had to do with my previous experience, why I was making an application for the job, just how I ‘d deal with certain circumstances and also my expertise of The Chat Store as well as their services.

Amy was aiming to disclose my staminas and also weaknesses to establish whether I could fulfill the high assumptions that they establish. She wished to know where I would require a little additional training and where I might bring new talents to the team.

Why I wanted the setting was likewise really essential of course. Although much of our team is spread out across the UK, The Conversation Store is absolutely a close knit group with big aspirations. Each and every one of us is an indispensable part of delivering the outcomes that we provide for clients.

Demands, such as my typing speed, were tested as well naturally. Having to transform several web site site visitors whilst giving customer complete satisfaction indicates that you need to believe and also kind quick.

Amy additionally offered me the opportunity to ask any kind of questions that I had, and she addressed them extensively. I was happy and really hoping that I did well in my live conversation meeting!

As you’ve possibly presumed (by me composing this blog post) I did do well in my first interview for the online conversation task. I was invited to the following phase of the application process– a telephone interview with Amy as well as among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had got this far however I was additionally extremely anxious! The good news is the telephone meeting was not as terrifying as I as soon as thought as well as it was much more laid-back than official.

I obtained asked about my leisure activities, what I like to do in my extra time as well as a couple of inquiries concerning the Live Chat Representative setting. I likewise had some responses on my ‘Live Conversation Meeting’, which was fantastic to listen to.

A great deal of the inquiries that Joe asked were about my character. Joe stated that proceeding with everyone as well as ending up being a part of The Conversation Shop family members was a very essential variable.

It was an enjoyment to speak on the phone to my potential future bosses as well as I hopped on well with them, there was a buzz airborne. At the end of the telephone meeting I was provided the setting … as well as I accepted with terrific enjoyment, certainly. I mored than the moon and also I still am!

Once I had accepted the offer I was emailed the contracts that required to be authorized electronically (just how awesome is that), my working hrs, what group I would remain in and all of my log-in details all set for my training.

Not long after this I had a telephone call with John– my Group Leader. This telephone call lasted about 2 hrs and he discussed every little thing I required to understand about the “Live Chat Representative” setting. I ensured to make lots of notes in my notebook as it is a lot to absorb.

I was then offered the dates of when my training would start (training lasts around 3 weeks as well as we’re paid throughout the procedure) as well as various other details I required to find out about the training procedure consisting of specifically what would certainly occur. John was a pleasure to talk with and I really felt comfy talking to him as he said he would certainly be there for any kind of queries I might have if I am ever before uncertain or stuck.


I have had a negative spell of illness, which suggested I was unable to start my training when set up. Thankfully The Conversation Store are a number of fantastic people that are patiently awaiting me to be all right once more. I have never ever recognized such a comprehending firm and also I really feel privileged to be used by them.

Just as I was about to surrender my task search, I came across The Chat Store. I’m eagerly waiting for healing as well as beginning my training. Ideally I shall be a fully fledged real-time conversation agent quickly … view this space, my next post will inform you all about my trip via the training procedure.