I had been searching for a work working from home for a while and will give up. The majority of ‘work from home’ jobs that you find on the internet appear to be some form of pyramid or ‘start your very own service’ scheme. Paying a joining cost or acquiring their items for you to sell on? No many thanks!

Someday I made a decision to have another little look and also encountered The Conversation Store. I saw the “Live Chat Representative” task on their careers page and, after reading the summary, a large wave of happiness came me. Not only did I fit their demands to a tee (meticulous student with an analytical mind, solid capability to multi-task, high levels of organisation online chat tutor jobs as well as a keying speed above 80 words per minute), it likewise felt like a task that I would truly like to do!

I applied quickly! I patiently waited for a reply however, to my surprise, I had not been waiting long whatsoever.

Amy, a Team Manager at The Chat Store, emailed me as well as provided me a ‘Live Conversation Interview’; complying with on from the initial application questions, this is the first stage of the recruitment process.

I was instead excited as I had actually never ever experienced an interview this way before. Around 3 o’clock one mid-day, it was time for my meeting via The Conversation Store’s website. I opened my browser, went to The Conversation Shop homepage and also just clicked the real-time conversation tab. I had actually arrived at my interview.

After presenting myself to an agent that was taking care of conversation at the time, I was promptly transferred to Amy, who was ready as well as waiting to begin my meeting.

My meeting began like any other: we presented ourselves and had a bit of an informal inviting chat (that made me really feel comfortable). Then it was on to the primary interview. What was strange was the reality that the discussion was very similar to an in person interview, other than it was using real-time conversation!

The inquiries had to do with my previous experience, why I was requesting the job, just how I would certainly deal with particular scenarios as well as my understanding of The Chat Shop and also their services.

Amy was aiming to reveal my strengths and weak points to establish whether I could meet the high assumptions that they set. She wished to know where I would require a little added training and where I could bring brand-new abilities to the team.

Why I desired the position was also extremely vital certainly. Although much of our team is spread throughout the UK, The Chat Store is absolutely a close weaved team with big aspirations. Every one people is an indispensable part of supplying the outcomes that we provide for customers.

Demands, such as my inputting rate, were tested as well certainly. Having to convert numerous website visitors whilst providing client complete satisfaction implies that you need to think and also kind quick.

Amy additionally gave me the possibility to ask any kind of concerns that I had, as well as she answered them extensively. I enjoyed and wishing that I succeeded in my online chat meeting!

As you have actually possibly thought (by me writing this post) I did succeed in my initial interview for the online conversation job. I was invited to the next phase of the application procedure– a telephone interview with Amy as well as among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had actually got this much but I was likewise extremely worried! Luckily the telephone interview was not as scary as I when thought and also it was more informal than formal.

I got inquired about my leisure activities, what I like to do in my spare time and also a few inquiries about the Live Conversation Agent position. I additionally had some responses on my ‘Live Chat Meeting’, which was terrific to hear.

A lot of the inquiries that Joe asked had to do with my individuality. Joe said that getting on with everybody and also coming to be a part of The Chat Shop family members was a very vital factor.

It was a pleasure to talk on the phone to my possible future employers as well as I got on well with them, there was a buzz in the air. At the end of the telephone interview I was provided the placement … as well as I accepted with excellent satisfaction, obviously. I was over the moon and I still am!

When I had accepted the offer I was emailed the agreements that required to be signed digitally (just how awesome is that), my working hours, what team I would be in and all of my log-in details all set for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This phone called lasted around 2 hours and also he explained whatever I needed to find out about the “Live Chat Representative” position. I saw to it to make great deals of notes in my notebook as it is a whole lot to take in.

I was then provided the days of when my training would commence (training lasts around 3 weeks and we’re paid during the procedure) and also various other information I needed to know about the training process consisting of specifically what would occur. John was an enjoyment to speak with as well as I really felt comfortable chatting to him as he claimed he would certainly be there for any queries I might have if I am ever unclear or stuck.


I have had a bad spell of illness, which meant I was not able to begin my training when arranged. Luckily The Conversation Store are a bunch of remarkable individuals who are patiently waiting for me to be well enough once more. I have actually never recognized such an understanding company as well as I really feel blessed to be used by them.

Equally as I will give up my task search, I came across The Conversation Shop. I’m excitedly waiting for healing and also beginning my training. Hopefully I shall be a totally fledged live chat agent quickly … enjoy this space, my following post will tell you everything about my journey with the training process.