I had been seeking a task functioning from home for a while as well as will give up. Many ‘function from house’ jobs that you discover on-line seem to be some type of pyramid or ‘start your own business’ system. Paying a joining charge or purchasing their items for you to sell on? No thanks!

Eventually I decided to have an additional little look as well as came across The Chat Store. I saw the “Live Conversation Agent” work on their occupations web page and, after checking out the description, a big wave of happiness came by me. Not just did I fit their requirements to a tee (careful learner with a curious mind, strong ability to multi-task, high degrees of organisation online computer help chat job and an inputting speed over 80 words per minute), it also seemed like a task that I would truly like to do!

I used instantly! I patiently awaited a reply but, to my surprise, I wasn’t waiting long in any way.

Amy, a Group Supervisor at The Chat Shop, emailed me as well as used me a ‘Live Conversation Interview’; following on from the preliminary application questions, this is the first stage of the recruitment process.

I was rather delighted as I had never ever experienced an interview by doing this before. Around 3 o’clock one mid-day, it was time for my meeting through The Conversation Shop’s site. I opened my web browser, mosted likely to The Chat Shop homepage and also simply clicked the live conversation tab. I had actually arrived at my interview.

After introducing myself to an agent that was managing conversation at the time, I was rapidly moved to Amy, that was ready as well as waiting to start my interview.

My meeting began like any other: we introduced ourselves and had a little bit of a laid-back inviting conversation (that made me really feel secure). Then it was on to the major interview. What was strange was the reality that the conversation was really comparable to a face-to-face meeting, except it was using real-time chat!

The concerns were about my previous experience, why I was applying for the job, how I ‘d handle certain scenarios as well as my expertise of The Chat Store and also their solutions.

Amy was wanting to reveal my toughness and also weak points to establish whether I could satisfy the high assumptions that they establish. She wished to know where I would need a little extra training and also where I can bring brand-new skills to the team.

Why I wanted the setting was additionally very important obviously. Although much of our team is spread out throughout the UK, The Chat Shop is definitely a close knit team with large passions. Each one of us is an essential part of providing the outcomes that we provide for clients.

Needs, such as my inputting speed, were tested too certainly. Having to transform several internet site site visitors whilst offering customer complete satisfaction suggests that you have to believe and also kind fast.

Amy additionally provided me the possibility to ask any kind of inquiries that I had, as well as she answered them extensively. I enjoyed and wishing that I did well in my live chat meeting!

As you have actually most likely thought (by me creating this post) I did do well in my first meeting for the live conversation task. I was invited to the next phase of the application procedure– a telephone interview with Amy as well as among The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had actually got this far however I was also extremely nervous! Fortunately the telephone meeting was not as terrifying as I as soon as thought and also it was much more casual than official.

I got inquired about my hobbies, what I such as to do in my extra time and a couple of questions about the Live Conversation Representative placement. I also had some feedback on my ‘Live Chat Interview’, which was wonderful to listen to.

A great deal of the questions that Joe asked were about my personality. Joe said that getting on with everybody and coming to be a part of The Chat Shop household was a very crucial aspect.

It was an enjoyment to speak on the phone to my prospective future bosses and also I jumped on well with them, there was a buzz airborne. At the end of the telephone interview I was provided the setting … as well as I approved with wonderful pleasure, of course. I was over the moon and I still am!

Once I had approved the offer I was emailed the agreements that needed to be authorized electronically (just how awesome is that), my working hrs, what group I would be in and all of my log-in details prepared for my training.

Not long hereafter I had a call with John– my Team Leader. This telephone call lasted around 2 hours and he discussed everything I needed to learn about the “Live Chat Representative” setting. I made certain to make lots of notes in my notebook as it is a lot to absorb.

I was then offered the days of when my training would certainly begin (training lasts around 3 weeks as well as we’re paid throughout the process) and various other details I required to understand about the training process including specifically what would certainly occur. John was a satisfaction to speak to and I really felt comfortable chatting to him as he said he would certainly be there for any kind of inquiries I may have if I am ever unsure or stuck.


I have had a poor round of illness, which suggested I was not able to start my training when set up. Fortunately The Chat Shop are a lot of remarkable individuals who are patiently awaiting me to be well enough again. I have actually never ever known such a recognizing company and also I really feel privileged to be used by them.

Just as I was about to give up my task search, I stumbled across The Chat Shop. I’m excitedly awaiting getting well as well as beginning my training. With any luck I shall be a completely fledged online chat agent soon … enjoy this space, my following post will certainly tell you all about my journey through the training process.