I had actually been trying to find a work functioning from house for a while as well as was about to surrender. The majority of ‘work from home’ work that you find on-line seem to be some form of pyramid or ‘begin your very own company’ scheme. Paying a joining charge or purchasing their products for you to sell on? No many thanks!

One day I decided to have one more little appearance and came across The Chat Shop. I saw the “Live Chat Representative” task on their careers page as well as, after checking out the summary, a big wave of joy came me. Not only did I suit their needs to a tee (careful learner with an investigative mind, strong capacity to multi-task, high levels of organisation online customer service chat part time jobs from home and a keying rate over 80 words per minute), it also felt like a job that I would really enjoy to do!

I used immediately! I patiently waited for a reply but, to my shock, I had not been waiting long in all.

Amy, a Team Supervisor at The Conversation Store, emailed me as well as used me a ‘Live Chat Interview’; adhering to on from the first application concerns, this is the initial stage of the employment process.

I was instead excited as I had never ever experienced a meeting in this way prior to. Around 3 o’clock one mid-day, it was time for my meeting through The Conversation Shop’s website. I opened my web browser, went to The Conversation Store homepage and also merely clicked the real-time chat tab. I had actually gotten to my meeting.

After introducing myself to a representative that was handling chat at the time, I was swiftly moved to Amy, who was ready and also waiting to begin my interview.

My meeting began like any other: we introduced ourselves and also had a bit of a laid-back welcoming chat (that made me really feel secure). After that it was on to the major interview. What was unusual was the reality that the discussion was extremely comparable to a face-to-face interview, except it was using real-time conversation!

The inquiries were about my previous experience, why I was making an application for the task, just how I would certainly manage certain scenarios and also my understanding of The Chat Store and also their services.

Amy was seeking to disclose my strengths and weaknesses to determine whether I might meet the high expectations that they set. She wished to know where I would certainly need a little added training and where I can bring new abilities to the group.

Why I desired the placement was also very important of course. Although much of our team is spread out across the UK, The Chat Store is certainly a close weaved group with large passions. Each one people is an important part of delivering the results that we do for customers.

Needs, such as my inputting speed, were evaluated also naturally. Needing to transform several web site visitors whilst giving client satisfaction means that you have to believe and kind quickly.

Amy likewise provided me the possibility to ask any concerns that I had, and also she addressed them thoroughly. I was happy and also wishing that I did well in my online conversation meeting!

As you’ve probably guessed (by me creating this article) I did succeed in my first interview for the real-time conversation work. I was invited to the next stage of the application procedure– a telephone interview with Amy and among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had got this far but I was likewise extremely worried! Fortunately the telephone interview was not as scary as I once assumed as well as it was much more informal than official.

I obtained asked about my hobbies, what I like to do in my extra time and a couple of concerns regarding the Live Conversation Agent setting. I additionally had some responses on my ‘Live Conversation Meeting’, which was terrific to listen to.

A lot of the inquiries that Joe asked had to do with my personality. Joe said that proceeding with everybody and coming to be a part of The Conversation Shop family was a really essential variable.

It was a pleasure to talk on the phone to my potential future employers as well as I hopped on well with them, there was a buzz airborne. At the end of the telephone meeting I was provided the setting … and I accepted with terrific enjoyment, of course. I mored than the moon and I still am!

As soon as I had accepted the offer I was emailed the agreements that needed to be signed electronically (exactly how awesome is that), my functioning hours, what group I would certainly remain in and all of my log-in information prepared for my training.

Not long after this I had a call with John– my Team Leader. This call lasted around 2 hrs and also he discussed whatever I needed to find out about the “Live Conversation Agent” placement. I saw to it to make great deals of notes in my note pad as it is a whole lot to absorb.

I was after that provided the days of when my training would start (training lasts around 3 weeks as well as we’re paid throughout the procedure) as well as various other information I needed to learn about the training procedure including precisely what would occur. John was a pleasure to speak with and also I felt comfy chatting to him as he said he would be there for any type of inquiries I might have if I am ever not sure or stuck.


I have had a poor spell of illness, which implied I was unable to begin my training when prepared. The Good News Is The Chat Store are a number of terrific people that are patiently waiting for me to be all right once again. I have actually never ever understood such an understanding firm and also I feel fortunate to be employed by them.

Just as I was about to surrender my task search, I stumbled across The Conversation Shop. I’m excitedly waiting for healing and starting my training. Ideally I shall be a totally fledged online chat agent soon … watch this area, my next blog post will certainly tell you everything about my trip through the training procedure.