I had actually been searching for a work working from home for a while and also will quit. A lot of ‘work from home’ jobs that you discover on the internet seem to be some form of pyramid or ‘start your own company’ system. Paying a joining cost or getting their items for you to sell on? No thanks!

Eventually I chose to have another little appearance and also found The Chat Store. I saw the “Live Conversation Agent” work on their occupations page and also, after reviewing the summary, a large wave of joy came over me. Not just did I match their needs to a tee (thorough learner with a curious mind, solid capacity to multi-task, high levels of organisation online help chat jobs and also an inputting speed above 80 words per minute), it also looked like a task that I would really enjoy to do!

I used immediately! I patiently waited for a reply yet, to my surprise, I had not been waiting long in any way.

Amy, a Team Supervisor at The Conversation Store, emailed me and used me a ‘Live Conversation Meeting’; complying with on from the preliminary application questions, this is the first stage of the recruitment process.

I was instead delighted as I had never ever experienced a meeting by doing this prior to. Around 3 o’clock one afternoon, it was time for my meeting using The Chat Store’s website. I opened my internet browser, went to The Conversation Store homepage as well as merely clicked the live conversation tab. I had reached my meeting.

After introducing myself to an agent that was managing chat at the time, I was rapidly moved to Amy, that prepared and also waiting to begin my interview.

My interview began like any other: we introduced ourselves and had a little bit of a laid-back welcoming chat (that made me feel comfortable). Then it was on to the main meeting. What was unusual was the reality that the conversation was really similar to an in person meeting, except it was via real-time conversation!

The questions had to do with my previous experience, why I was making an application for the job, just how I ‘d handle specific scenarios as well as my understanding of The Chat Shop as well as their services.

Amy was aiming to expose my strengths as well as weaknesses to identify whether I could satisfy the high expectations that they set. She would like to know where I would require a little additional training as well as where I can bring brand-new talents to the group.

Why I wanted the position was also extremely crucial obviously. Although much of our team is spread out throughout the UK, The Conversation Shop is certainly a close weaved team with huge aspirations. Every one people is an integral part of delivering the results that we do for customers.

Requirements, such as my typing speed, were tested too certainly. Needing to transform numerous website site visitors whilst giving consumer fulfillment means that you need to believe and type quick.

Amy likewise offered me the opportunity to ask any type of questions that I had, and she answered them completely. I mored than happy and also wishing that I succeeded in my real-time conversation interview!

As you’ve possibly guessed (by me creating this post) I did succeed in my initial interview for the live conversation task. I was invited to the next phase of the application procedure– a telephone interview with Amy and also among The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had got this far however I was additionally extremely anxious! Luckily the telephone meeting was not as scary as I once assumed and also it was extra casual than formal.

I obtained inquired about my leisure activities, what I like to do in my extra time and also a few inquiries about the Live Conversation Representative position. I likewise had some comments on my ‘Live Chat Interview’, which was wonderful to hear.

A lot of the questions that Joe asked were about my character. Joe said that proceeding with everybody as well as coming to be a part of The Conversation Shop household was an extremely essential variable.

It was a satisfaction to talk on the phone to my potential future managers and also I jumped on well with them, there was a buzz airborne. At the end of the telephone interview I was offered the position … as well as I approved with great pleasure, obviously. I was over the moon as well as I still am!

Once I had actually approved the deal I was emailed the contracts that required to be signed digitally (how trendy is that), my working hours, what group I would certainly remain in and all of my log-in details prepared for my training.

Not long after this I had a call with John– my Team Leader. This call lasted around 2 hrs as well as he clarified whatever I needed to know about the “Live Chat Agent” position. I made certain to make lots of notes in my notebook as it is a whole lot to absorb.

I was after that given the days of when my training would certainly begin (training lasts around 3 weeks as well as we’re paid throughout the procedure) and also various other information I required to learn about the training procedure including exactly what would take place. John was a pleasure to speak with and I felt comfortable chatting to him as he said he would certainly be there for any questions I might have if I am ever before uncertain or stuck.


I have had a poor round of disease, which suggested I was not able to start my training when prepared. Fortunately The Chat Store are a bunch of fantastic people that are patiently waiting for me to be all right again. I have never ever understood such a recognizing company and also I feel fortunate to be employed by them.

Just as I will quit my job search, I came across The Conversation Store. I’m excitedly awaiting recovering as well as beginning my training. Hopefully I shall be a fully fledged real-time conversation agent quickly … view this room, my following blog post will inform you all about my journey with the training procedure.