I had actually been seeking a task working from home for a while and was about to quit. Many ‘work from house’ work that you find on-line seem to be some form of pyramid or ‘begin your own organization’ system. Paying a joining charge or buying their items for you to sell on? No thanks!

Someday I decided to have another little look and encountered The Chat Shop. I saw the “Live Conversation Representative” job on their careers web page and also, after checking out the summary, a huge wave of joy came me. Not just did I fit their needs to a tee (careful learner with an analytical mind, solid ability to multi-task, high levels of organisation online job chat and also an inputting speed over 80 words per minute), it likewise seemed like a job that I would really enjoy to do!

I used straight away! I patiently waited for a reply but, to my surprise, I wasn’t waiting long whatsoever.

Amy, a Team Supervisor at The Conversation Shop, emailed me as well as provided me a ‘Live Conversation Interview’; complying with on from the preliminary application inquiries, this is the initial stage of the recruitment process.

I was instead excited as I had actually never ever experienced an interview this way prior to. Around 3 o’clock one afternoon, it was time for my meeting by means of The Conversation Shop’s internet site. I opened my browser, mosted likely to The Conversation Store homepage as well as just clicked the online conversation tab. I had gotten to my meeting.

After introducing myself to a representative that was taking care of conversation at the time, I was rapidly moved to Amy, who prepared and also waiting to start my meeting.

My interview started like any other: we presented ourselves and had a bit of a laid-back inviting chat (which made me feel secure). Then it was on to the major meeting. What was strange was the reality that the conversation was really comparable to an in person interview, other than it was via real-time conversation!

The questions had to do with my previous experience, why I was looking for the work, just how I would certainly take care of particular scenarios and also my expertise of The Conversation Shop as well as their solutions.

Amy was wanting to expose my toughness and weaknesses to establish whether I can fulfill the high expectations that they establish. She wished to know where I would need a little extra training and where I could bring brand-new talents to the team.

Why I wanted the placement was additionally really essential naturally. Although much of our group is spread out across the UK, The Chat Shop is absolutely a close weaved team with huge aspirations. Every one people is an essential part of providing the results that we provide for clients.

Requirements, such as my inputting speed, were tested too of course. Needing to transform numerous web site visitors whilst giving consumer satisfaction means that you need to believe and kind fast.

Amy likewise offered me the possibility to ask any kind of concerns that I had, as well as she answered them extensively. I mored than happy and wishing that I did well in my live conversation meeting!

As you’ve most likely thought (by me composing this post) I did do well in my initial interview for the real-time conversation job. I was welcomed to the next stage of the application procedure– a telephone interview with Amy and also one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had got this far yet I was additionally very nervous! The good news is the telephone interview was not as frightening as I once believed and also it was a lot more informal than official.

I obtained inquired about my leisure activities, what I such as to do in my leisure as well as a few questions about the Live Chat Agent placement. I also had some comments on my ‘Live Conversation Meeting’, which was great to listen to.

A lot of the inquiries that Joe asked had to do with my personality. Joe stated that proceeding with everyone and ending up being a part of The Chat Store family was an extremely crucial factor.

It was a pleasure to speak on the phone to my possible future employers and also I hopped on well with them, there was a buzz in the air. At the end of the telephone interview I was provided the position … and I approved with fantastic pleasure, naturally. I was over the moon and I still am!

As soon as I had actually accepted the deal I was emailed the contracts that required to be signed digitally (how amazing is that), my working hours, what group I would remain in and all of my log-in information prepared for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This telephone call lasted around 2 hours as well as he clarified whatever I required to find out about the “Live Chat Agent” placement. I ensured to make great deals of notes in my note pad as it is a lot to take in.

I was then offered the dates of when my training would begin (training lasts around 3 weeks and we’re paid throughout the procedure) as well as other details I needed to find out about the training procedure consisting of exactly what would certainly occur. John was a pleasure to talk with and I felt comfy chatting to him as he said he would certainly be there for any questions I might have if I am ever unsure or stuck.


I have had a negative round of illness, which indicated I was not able to begin my training when prepared. Fortunately The Chat Shop are a number of remarkable people who are patiently awaiting me to be well enough once more. I have never ever understood such an understanding business and I feel fortunate to be utilized by them.

Just as I will quit my work search, I came across The Chat Shop. I’m excitedly awaiting getting well and also beginning my training. With any luck I shall be a completely fledged live conversation representative soon … enjoy this space, my next message will certainly tell you all about my journey via the training process.