I had been looking for a work working from residence for some time and was about to surrender. The majority of ‘function from residence’ work that you discover on-line appear to be some kind of pyramid or ‘start your own company’ scheme. Paying a joining cost or purchasing their items for you to sell on? No many thanks!

One day I decided to have another little look as well as came across The Conversation Shop. I saw the “Live Chat Agent” job on their professions page as well as, after reviewing the summary, a large wave of joy came by me. Not just did I suit their requirements to a tee (careful student with an analytical mind, strong capability to multi-task, high levels of organisation online job chatting as well as a typing rate over 80 words per minute), it also looked like a task that I would actually like to do!

I applied instantly! I patiently awaited a reply however, to my surprise, I had not been waiting long in all.

Amy, a Group Manager at The Conversation Shop, emailed me and also used me a ‘Live Conversation Interview’; adhering to on from the preliminary application inquiries, this is the initial stage of the employment process.

I was instead thrilled as I had actually never experienced a meeting in this way prior to. Around 3 o’clock one afternoon, it was time for my interview through The Chat Store’s internet site. I opened my browser, went to The Chat Shop homepage as well as merely clicked the live chat tab. I had actually gotten to my interview.

After presenting myself to an agent that was taking care of conversation at the time, I was swiftly moved to Amy, that was ready and also waiting to start my meeting.

My interview began like any other: we introduced ourselves and also had a little of an informal inviting chat (that made me feel secure). Then it was on to the major meeting. What was unusual was the reality that the conversation was really comparable to an in person interview, other than it was by means of online chat!

The concerns had to do with my previous experience, why I was looking for the job, how I ‘d handle particular circumstances and also my understanding of The Chat Store as well as their services.

Amy was aiming to disclose my strengths and weak points to establish whether I might fulfill the high expectations that they set. She needed to know where I would certainly require a little added training as well as where I can bring new abilities to the team.

Why I wanted the setting was likewise very vital of course. Although much of our team is spread across the UK, The Chat Shop is definitely a close knit group with huge passions. Every one of us is an integral part of delivering the outcomes that we provide for customers.

Demands, such as my keying rate, were checked as well of course. Needing to transform multiple internet site site visitors whilst supplying client complete satisfaction indicates that you have to believe as well as kind fast.

Amy also gave me the possibility to ask any inquiries that I had, and also she answered them completely. I was happy and also hoping that I did well in my live chat interview!

As you have actually probably presumed (by me composing this blog post) I did succeed in my first meeting for the real-time conversation job. I was invited to the following phase of the application procedure– a telephone meeting with Amy and also one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and also I was proud that I had got this far but I was likewise very worried! Luckily the telephone meeting was not as frightening as I when assumed and also it was a lot more informal than official.

I got inquired about my pastimes, what I such as to do in my leisure as well as a couple of concerns about the Live Chat Representative position. I also had some responses on my ‘Live Conversation Meeting’, which was great to listen to.

A great deal of the concerns that Joe asked were about my personality. Joe stated that getting on with everyone and ending up being a part of The Conversation Shop family members was an extremely essential variable.

It was a pleasure to speak on the phone to my potential future bosses as well as I got on well with them, there was a buzz in the air. At the end of the telephone meeting I was used the placement … and I accepted with fantastic enjoyment, certainly. I was over the moon and I still am!

Once I had actually approved the offer I was emailed the contracts that required to be signed digitally (just how awesome is that), my working hrs, what team I would be in and all of my log-in details prepared for my training.

Not long after this I had a call with John– my Group Leader. This telephone call lasted about 2 hours and also he described whatever I needed to learn about the “Live Conversation Agent” position. I made sure to make lots of notes in my notebook as it is a whole lot to absorb.

I was then provided the dates of when my training would begin (training lasts around 3 weeks and also we’re paid during the process) and also various other information I required to know about the training procedure including specifically what would certainly occur. John was an enjoyment to talk to and also I really felt comfortable talking to him as he claimed he would be there for any type of inquiries I may have if I am ever unclear or stuck.


I have had a poor round of illness, which meant I was incapable to begin my training when prepared. Luckily The Chat Store are a bunch of fantastic people who are patiently waiting for me to be all right again. I have never understood such a comprehending company as well as I really feel fortunate to be utilized by them.

Just as I will quit my task search, I came across The Conversation Shop. I’m eagerly waiting for recovering and also starting my training. With any luck I shall be a fully fledged online conversation representative soon … view this space, my following blog post will certainly tell you everything about my journey with the training procedure.