I had been searching for a job working from house for a while as well as will give up. Many ‘work from home’ tasks that you locate online seem to be some type of pyramid or ‘start your own service’ plan. Paying a joining charge or acquiring their products for you to sell on? No thanks!

Eventually I decided to have an additional little appearance as well as stumbled upon The Conversation Store. I saw the “Live Conversation Agent” task on their occupations page and, after reviewing the summary, a big wave of joy came me. Not only did I fit their needs to a tee (thorough learner with an analytical mind, strong capacity to multi-task, high degrees of organisation online job home based chat support and also a typing speed above 80 words per minute), it also felt like a job that I would truly love to do!

I used straight away! I patiently awaited a reply but, to my surprise, I had not been waiting long in any way.

Amy, a Team Supervisor at The Chat Store, emailed me and provided me a ‘Live Chat Interview’; following on from the preliminary application questions, this is the first stage of the employment procedure.

I was instead excited as I had never experienced an interview in this way before. Around 3 o’clock one mid-day, it was time for my interview using The Conversation Store’s website. I opened my internet browser, mosted likely to The Conversation Store homepage and just clicked the live conversation tab. I had gotten to my meeting.

After presenting myself to a representative that was managing chat at the time, I was promptly transferred to Amy, who was ready and also waiting to begin my meeting.

My meeting began like any other: we introduced ourselves and also had a bit of a casual welcoming conversation (that made me feel comfortable). Then it was on to the major meeting. What was odd was the truth that the conversation was extremely similar to a face-to-face meeting, other than it was via online conversation!

The questions were about my previous experience, why I was getting the job, exactly how I would certainly deal with particular situations as well as my knowledge of The Chat Store and also their solutions.

Amy was looking to expose my staminas and weaknesses to determine whether I can satisfy the high expectations that they set. She would like to know where I would require a little additional training as well as where I could bring brand-new skills to the team.

Why I wanted the position was also extremely crucial obviously. Although much of our team is spread out across the UK, The Chat Store is certainly a close weaved group with huge aspirations. Every one of us is an important part of providing the results that we provide for customers.

Demands, such as my keying rate, were checked also obviously. Needing to transform multiple site visitors whilst supplying client satisfaction implies that you have to assume and also kind quick.

Amy also gave me the chance to ask any kind of questions that I had, and also she answered them completely. I was happy as well as wishing that I did well in my online chat interview!

As you have actually most likely thought (by me writing this article) I did succeed in my initial meeting for the online chat job. I was invited to the next phase of the application procedure– a telephone meeting with Amy and also among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had actually got this far however I was also really nervous! Fortunately the telephone meeting was not as scary as I when assumed as well as it was extra casual than official.

I got asked about my hobbies, what I like to do in my leisure and also a couple of inquiries about the Live Conversation Agent position. I additionally had some responses on my ‘Live Conversation Interview’, which was wonderful to hear.

A lot of the questions that Joe asked were about my individuality. Joe claimed that moving on with everybody and also becoming a part of The Chat Store family was a very important element.

It was a satisfaction to speak on the phone to my potential future managers as well as I got on well with them, there was a buzz in the air. At the end of the telephone meeting I was used the position … as well as I approved with excellent pleasure, of course. I was over the moon and also I still am!

As soon as I had actually accepted the deal I was emailed the agreements that needed to be authorized digitally (exactly how cool is that), my working hrs, what group I would remain in and all of my log-in information all set for my training.

Not long after this I had a phone call with John– my Team Leader. This phone called lasted about 2 hrs and also he discussed every little thing I required to learn about the “Live Chat Agent” position. I made certain to make lots of notes in my note pad as it is a great deal to absorb.

I was after that offered the days of when my training would certainly commence (training lasts around 3 weeks and also we’re paid throughout the process) and other information I needed to learn about the training process including precisely what would occur. John was an enjoyment to talk to as well as I really felt comfortable chatting to him as he claimed he would certainly be there for any type of questions I might have if I am ever before unsure or stuck.


I have had a bad spell of disease, which indicated I was not able to start my training when arranged. Thankfully The Conversation Store are a bunch of fantastic people that are patiently awaiting me to be well enough again. I have never ever understood such a recognizing business as well as I feel privileged to be used by them.

Equally as I will give up my work search, I stumbled across The Conversation Store. I’m eagerly awaiting healing and beginning my training. Hopefully I will be a totally fledged online chat agent soon … enjoy this room, my next post will inform you everything about my journey with the training procedure.