I had been searching for a task functioning from residence for a while and was about to surrender. Many ‘function from house’ work that you discover online appear to be some form of pyramid or ‘begin your own business’ scheme. Paying a signing up with cost or acquiring their items for you to sell on? No many thanks!

One day I chose to have another little look as well as encountered The Chat Shop. I saw the “Live Conversation Agent” job on their occupations page as well as, after checking out the description, a big wave of happiness came by me. Not only did I match their needs to a tee (thorough learner with an investigative mind, solid capacity to multi-task, high levels of organisation online jobs customer service chat and an inputting rate over 80 words per min), it also appeared like a job that I would really love to do!

I applied instantly! I patiently awaited a reply yet, to my surprise, I wasn’t waiting long in all.

Amy, a Group Supervisor at The Chat Store, emailed me and offered me a ‘Live Conversation Meeting’; adhering to on from the preliminary application inquiries, this is the first stage of the recruitment procedure.

I was rather excited as I had never ever experienced an interview this way before. Around 3 o’clock one afternoon, it was time for my meeting using The Chat Store’s web site. I opened my internet browser, went to The Conversation Store homepage as well as merely clicked the live conversation tab. I had actually gotten to my meeting.

After presenting myself to an agent that was managing conversation at the time, I was rapidly moved to Amy, who was ready and also waiting to start my meeting.

My meeting started like any other: we presented ourselves and had a little of a casual welcoming chat (that made me feel comfortable). Then it was on to the main interview. What was odd was the fact that the discussion was extremely comparable to an in person meeting, except it was using live conversation!

The concerns were about my previous experience, why I was getting the job, how I would certainly handle specific circumstances and also my knowledge of The Conversation Store as well as their solutions.

Amy was wanting to expose my strengths and also weak points to establish whether I can satisfy the high expectations that they establish. She wished to know where I would need a little added training and where I might bring new abilities to the team.

Why I wanted the setting was additionally very essential naturally. Although much of our team is spread throughout the UK, The Chat Store is certainly a close weaved group with large passions. Every one of us is an indispensable part of delivering the outcomes that we provide for customers.

Needs, such as my inputting rate, were examined also naturally. Having to transform several web site site visitors whilst giving consumer complete satisfaction means that you need to think and type quickly.

Amy also gave me the chance to ask any kind of questions that I had, as well as she addressed them completely. I enjoyed and also hoping that I did well in my real-time conversation interview!

As you have actually possibly presumed (by me writing this post) I did succeed in my initial meeting for the online conversation task. I was invited to the next stage of the application procedure– a telephone interview with Amy and also among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment process and also I was proud that I had got this much yet I was likewise very worried! Luckily the telephone meeting was not as scary as I as soon as believed and also it was extra informal than formal.

I got inquired about my pastimes, what I such as to do in my leisure and also a few questions regarding the Live Chat Representative position. I likewise had some responses on my ‘Live Conversation Meeting’, which was terrific to hear.

A lot of the inquiries that Joe asked were about my individuality. Joe claimed that moving on with everybody as well as becoming a part of The Chat Shop household was a really vital factor.

It was a satisfaction to talk on the phone to my possible future bosses and I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was offered the position … and I approved with fantastic satisfaction, naturally. I mored than the moon and I still am!

As soon as I had accepted the deal I was emailed the agreements that needed to be signed digitally (exactly how amazing is that), my working hrs, what group I would remain in and all of my log-in information all set for my training.

Not long hereafter I had a call with John– my Group Leader. This telephone call lasted about 2 hours and he clarified every little thing I required to know about the “Live Conversation Agent” position. I made sure to make great deals of notes in my notebook as it is a whole lot to take in.

I was after that provided the dates of when my training would commence (training lasts around 3 weeks as well as we’re paid during the process) as well as various other details I required to find out about the training procedure consisting of specifically what would certainly happen. John was a satisfaction to speak to and also I felt comfy chatting to him as he claimed he would be there for any queries I may have if I am ever unsure or stuck.


I have had a poor bout of ill health, which implied I was not able to begin my training when organized. Luckily The Chat Shop are a bunch of fantastic people that are patiently waiting for me to be well enough once again. I have actually never ever understood such an understanding company and also I really feel blessed to be employed by them.

Just as I was about to quit my work search, I stumbled across The Conversation Shop. I’m excitedly awaiting recovering as well as beginning my training. With any luck I shall be a fully fledged real-time conversation agent quickly … enjoy this space, my next message will tell you everything about my journey with the training process.