I had been trying to find a task working from residence for some time and was about to surrender. Most ‘work from home’ tasks that you locate on the internet seem to be some type of pyramid or ‘start your very own business’ plan. Paying a joining fee or purchasing their items for you to sell on? No thanks!

Eventually I made a decision to have another little look as well as discovered The Chat Store. I saw the “Live Chat Representative” task on their professions page and also, after reading the description, a large wave of joy came by me. Not just did I suit their requirements to a tee (precise learner with a curious mind, solid capability to multi-task, high levels of organisation online jobs in social media and a typing speed above 80 words per minute), it likewise looked like a work that I would really enjoy to do!

I applied quickly! I patiently awaited a reply yet, to my surprise, I had not been waiting long at all.

Amy, a Team Manager at The Conversation Shop, emailed me and also offered me a ‘Live Conversation Meeting’; adhering to on from the preliminary application questions, this is the first stage of the employment process.

I was rather excited as I had never experienced an interview by doing this prior to. Around 3 o’clock one mid-day, it was time for my meeting via The Conversation Store’s web site. I opened my browser, mosted likely to The Chat Store homepage as well as merely clicked the online conversation tab. I had gotten to my interview.

After introducing myself to an agent that was managing chat at the time, I was swiftly moved to Amy, who was ready and also waiting to start my meeting.

My interview started like any other: we introduced ourselves and also had a little bit of a casual inviting conversation (that made me feel at ease). After that it was on to the major meeting. What was odd was the reality that the conversation was extremely similar to an in person meeting, other than it was through online chat!

The questions were about my previous experience, why I was requesting the job, how I ‘d handle specific situations and also my expertise of The Chat Shop as well as their services.

Amy was aiming to expose my strengths and also weak points to identify whether I might meet the high expectations that they establish. She wished to know where I would certainly require a little extra training as well as where I could bring new talents to the group.

Why I wanted the setting was likewise extremely essential obviously. Although much of our team is spread across the UK, The Conversation Shop is absolutely a close weaved team with big aspirations. Each one people is an important part of delivering the results that we provide for customers.

Requirements, such as my keying rate, were checked as well naturally. Needing to transform several site site visitors whilst supplying customer contentment implies that you have to assume and type fast.

Amy additionally gave me the possibility to ask any concerns that I had, and also she addressed them extensively. I mored than happy and wishing that I succeeded in my online conversation interview!

As you’ve probably guessed (by me writing this blog post) I did succeed in my first meeting for the real-time conversation task. I was invited to the following phase of the application process– a telephone interview with Amy and also among The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had got this much but I was likewise really worried! Luckily the telephone interview was not as terrifying as I as soon as assumed and also it was a lot more informal than formal.

I got inquired about my leisure activities, what I like to do in my leisure and also a couple of questions about the Live Chat Representative placement. I also had some responses on my ‘Live Conversation Interview’, which was wonderful to hear.

A great deal of the questions that Joe asked had to do with my personality. Joe claimed that moving on with everyone as well as becoming a part of The Conversation Shop household was a very important aspect.

It was a satisfaction to talk on the phone to my potential future employers and I got on well with them, there was a buzz in the air. At the end of the telephone interview I was provided the placement … and also I approved with wonderful pleasure, naturally. I was over the moon as well as I still am!

When I had accepted the deal I was emailed the contracts that needed to be signed electronically (exactly how great is that), my working hrs, what team I would remain in and all of my log-in information ready for my training.

Not long hereafter I had a phone call with John– my Group Leader. This phone called lasted about 2 hours and he clarified whatever I required to understand about the “Live Conversation Agent” placement. I ensured to make lots of notes in my note pad as it is a whole lot to take in.

I was after that provided the days of when my training would commence (training lasts around 3 weeks and we’re paid during the process) and also other details I required to know about the training process consisting of precisely what would happen. John was a satisfaction to speak to and also I really felt comfy talking to him as he claimed he would be there for any type of inquiries I might have if I am ever before unsure or stuck.


I have had a poor spell of illness, which indicated I was unable to begin my training when set up. The Good News Is The Chat Store are a bunch of wonderful individuals that are patiently awaiting me to be well enough once again. I have actually never recognized such a recognizing business and also I really feel fortunate to be utilized by them.

Just as I will surrender my task search, I came across The Chat Store. I’m excitedly waiting for recovering as well as beginning my training. With any luck I will be a totally fledged live conversation representative quickly … see this room, my following blog post will certainly inform you everything about my journey through the training procedure.