I had actually been seeking a job working from house for some time and also was about to quit. Most ‘work from home’ tasks that you discover on the internet seem to be some kind of pyramid or ‘begin your own company’ scheme. Paying a joining fee or buying their products for you to sell on? No many thanks!

One day I chose to have another little look and encountered The Conversation Shop. I saw the “Live Conversation Agent” job on their professions page and also, after reading the description, a huge wave of joy came me. Not just did I fit their requirements to a tee (thorough student with a curious mind, strong capability to multi-task, high degrees of organisation online jobs social media and also a keying rate over 80 words per minute), it also seemed like a work that I would actually like to do!

I applied instantly! I patiently awaited a reply however, to my surprise, I wasn’t waiting long in all.

Amy, a Group Supervisor at The Conversation Shop, emailed me and used me a ‘Live Chat Interview’; complying with on from the first application concerns, this is the initial stage of the employment procedure.

I was rather delighted as I had never experienced an interview in this way prior to. Around 3 o’clock one mid-day, it was time for my meeting through The Chat Store’s internet site. I opened my browser, mosted likely to The Chat Store homepage and merely clicked the live chat tab. I had arrived at my interview.

After presenting myself to an agent that was taking care of chat at the time, I was quickly transferred to Amy, who prepared and waiting to begin my meeting.

My meeting began like any other: we introduced ourselves and also had a little of a casual inviting chat (which made me really feel secure). Then it was on to the primary meeting. What was strange was the reality that the conversation was really comparable to an in person interview, other than it was through real-time chat!

The concerns were about my previous experience, why I was applying for the work, just how I would certainly handle certain situations as well as my expertise of The Chat Shop as well as their services.

Amy was aiming to expose my strengths and also weak points to determine whether I can fulfill the high assumptions that they set. She wished to know where I would certainly require a little extra training and where I could bring brand-new talents to the team.

Why I wanted the placement was additionally very important certainly. Although much of our team is spread throughout the UK, The Conversation Shop is certainly a close knit group with huge passions. Each one of us is an integral part of supplying the results that we do for clients.

Requirements, such as my typing speed, were examined as well naturally. Having to convert multiple web site site visitors whilst supplying consumer complete satisfaction means that you need to think as well as kind quickly.

Amy also gave me the opportunity to ask any questions that I had, as well as she answered them thoroughly. I enjoyed and also hoping that I succeeded in my live conversation interview!

As you’ve most likely guessed (by me writing this article) I did do well in my initial meeting for the online conversation work. I was welcomed to the following stage of the application process– a telephone interview with Amy as well as among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had actually got this much yet I was also really anxious! Fortunately the telephone meeting was not as frightening as I once assumed and it was much more casual than formal.

I got asked about my hobbies, what I such as to do in my leisure and also a couple of inquiries concerning the Live Conversation Agent position. I likewise had some feedback on my ‘Live Chat Meeting’, which was great to listen to.

A great deal of the concerns that Joe asked were about my individuality. Joe said that proceeding with everyone and ending up being a part of The Conversation Shop household was an extremely crucial element.

It was an enjoyment to talk on the phone to my potential future employers and also I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was used the setting … and also I approved with great pleasure, certainly. I was over the moon and also I still am!

Once I had accepted the deal I was emailed the contracts that required to be authorized digitally (just how amazing is that), my working hrs, what team I would remain in and all of my log-in details prepared for my training.

Not long after this I had a call with John– my Group Leader. This call lasted around 2 hours and also he clarified everything I required to learn about the “Live Chat Agent” placement. I saw to it to make lots of notes in my notebook as it is a whole lot to absorb.

I was then given the dates of when my training would certainly start (training lasts around 3 weeks and we’re paid throughout the process) and various other details I required to understand about the training process consisting of precisely what would certainly occur. John was a satisfaction to talk to and also I really felt comfortable chatting to him as he stated he would be there for any queries I may have if I am ever before uncertain or stuck.


I have had a bad bout of illness, which meant I was unable to begin my training when organized. Thankfully The Conversation Shop are a bunch of terrific individuals who are patiently waiting for me to be well enough once more. I have actually never understood such a comprehending firm and I really feel privileged to be used by them.

Equally as I was about to quit my job search, I stumbled across The Chat Store. I’m excitedly waiting for recovering and also starting my training. With any luck I will be a totally fledged real-time chat representative soon … watch this space, my following article will certainly tell you all about my trip with the training procedure.