I had been seeking a job functioning from house for a while and will surrender. A lot of ‘work from house’ work that you locate on-line appear to be some kind of pyramid or ‘begin your very own company’ plan. Paying a joining charge or buying their products for you to sell on? No many thanks!

Eventually I made a decision to have an additional little look and came across The Chat Shop. I saw the “Live Conversation Representative” job on their professions page and also, after reading the summary, a big wave of joy came over me. Not only did I fit their needs to a tee (precise student with an investigative mind, solid capacity to multi-task, high levels of organisation online jobs using social media and also an inputting speed over 80 words per min), it likewise felt like a task that I would actually love to do!

I applied straight away! I patiently waited for a reply but, to my shock, I had not been waiting long whatsoever.

Amy, a Group Supervisor at The Conversation Store, emailed me and provided me a ‘Live Chat Meeting’; following on from the initial application inquiries, this is the initial stage of the recruitment procedure.

I was rather thrilled as I had never ever experienced a meeting in this way prior to. Around 3 o’clock one afternoon, it was time for my interview by means of The Chat Shop’s web site. I opened my browser, mosted likely to The Conversation Shop homepage and just clicked the live conversation tab. I had actually come to my interview.

After introducing myself to a representative that was taking care of chat at the time, I was quickly moved to Amy, that was ready and also waiting to start my meeting.

My meeting started like any other: we introduced ourselves and also had a little bit of an informal inviting conversation (which made me feel secure). Then it was on to the main meeting. What was unusual was the fact that the discussion was very comparable to a face-to-face interview, other than it was using live chat!

The inquiries had to do with my previous experience, why I was applying for the job, just how I would certainly handle specific scenarios and also my expertise of The Chat Shop as well as their solutions.

Amy was looking to expose my strengths and weak points to identify whether I could satisfy the high expectations that they set. She wanted to know where I would require a little additional training and where I can bring new talents to the group.

Why I desired the setting was also very vital naturally. Although much of our group is spread out across the UK, The Chat Shop is absolutely a close weaved team with large ambitions. Every one of us is an essential part of providing the results that we do for customers.

Demands, such as my keying speed, were examined also naturally. Having to convert multiple web site site visitors whilst offering consumer contentment suggests that you need to think and also type quick.

Amy also gave me the chance to ask any inquiries that I had, and she answered them extensively. I enjoyed and hoping that I succeeded in my live chat meeting!

As you’ve possibly guessed (by me writing this post) I did succeed in my preliminary meeting for the real-time conversation job. I was invited to the following stage of the application procedure– a telephone interview with Amy and also among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had actually got this much however I was additionally really anxious! Fortunately the telephone meeting was not as frightening as I once believed as well as it was much more laid-back than formal.

I got inquired about my pastimes, what I like to do in my extra time and also a couple of concerns regarding the Live Conversation Agent placement. I additionally had some feedback on my ‘Live Chat Interview’, which was terrific to listen to.

A great deal of the inquiries that Joe asked were about my character. Joe said that getting on with everybody and also coming to be a part of The Chat Shop family was a very crucial factor.

It was an enjoyment to speak on the phone to my prospective future employers and also I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was offered the placement … as well as I approved with fantastic satisfaction, of course. I was over the moon as well as I still am!

When I had approved the deal I was emailed the agreements that needed to be authorized digitally (just how great is that), my working hrs, what group I would be in and all of my log-in details prepared for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This phone called lasted around 2 hours and he described every little thing I needed to learn about the “Live Chat Agent” placement. I ensured to make lots of notes in my note pad as it is a whole lot to absorb.

I was then provided the dates of when my training would certainly begin (training lasts around 3 weeks and also we’re paid throughout the process) and also other details I needed to know about the training process including specifically what would certainly take place. John was a pleasure to speak with and also I really felt comfortable chatting to him as he stated he would certainly be there for any kind of questions I may have if I am ever before not sure or stuck.


I have had a poor spell of disease, which indicated I was not able to start my training when set up. The Good News Is The Conversation Store are a bunch of fantastic people who are patiently waiting for me to be all right once more. I have never recognized such a comprehending company and also I feel fortunate to be used by them.

Equally as I was about to surrender my task search, I came across The Conversation Store. I’m eagerly awaiting recovering and starting my training. Hopefully I shall be a fully fledged real-time conversation agent soon … enjoy this area, my following blog post will inform you all about my trip with the training process.