I had been seeking a job functioning from house for a while and was about to surrender. Many ‘function from residence’ jobs that you locate on the internet appear to be some form of pyramid or ‘begin your very own company’ system. Paying a joining fee or buying their items for you to sell on? No thanks!

One day I decided to have another little look as well as stumbled upon The Chat Store. I saw the “Live Chat Agent” job on their professions page and, after reading the summary, a large wave of happiness came me. Not just did I fit their requirements to a tee (thorough learner with an investigative mind, strong capacity to multi-task, high degrees of organisation online live chat jobs and also a keying rate above 80 words per min), it additionally felt like a task that I would truly enjoy to do!

I applied immediately! I patiently waited for a reply but, to my shock, I had not been waiting long in all.

Amy, a Group Supervisor at The Chat Store, emailed me and used me a ‘Live Conversation Interview’; following on from the preliminary application questions, this is the first stage of the employment process.

I was instead thrilled as I had never experienced an interview by doing this prior to. Around 3 o’clock one afternoon, it was time for my interview through The Chat Shop’s website. I opened my web browser, went to The Conversation Store homepage and also simply clicked the online chat tab. I had come to my interview.

After presenting myself to a representative that was taking care of conversation at the time, I was swiftly transferred to Amy, that was ready and waiting to start my meeting.

My meeting began like any other: we introduced ourselves as well as had a bit of an informal welcoming chat (that made me really feel secure). Then it was on to the primary interview. What was strange was the reality that the discussion was extremely comparable to an in person meeting, other than it was through online chat!

The inquiries were about my previous experience, why I was looking for the job, exactly how I would certainly take care of particular scenarios and also my expertise of The Conversation Shop as well as their solutions.

Amy was seeking to disclose my staminas as well as weaknesses to determine whether I might fulfill the high assumptions that they set. She wanted to know where I would certainly need a little extra training and also where I might bring new talents to the team.

Why I desired the setting was likewise extremely essential of course. Although much of our group is spread out throughout the UK, The Conversation Store is absolutely a close weaved team with large aspirations. Each one of us is an essential part of delivering the outcomes that we do for clients.

Needs, such as my typing rate, were tested too naturally. Having to transform multiple internet site site visitors whilst offering client satisfaction suggests that you have to assume and type quick.

Amy additionally provided me the chance to ask any type of inquiries that I had, as well as she answered them completely. I was happy and really hoping that I succeeded in my real-time chat meeting!

As you have actually probably presumed (by me creating this post) I did succeed in my first meeting for the real-time chat job. I was welcomed to the next stage of the application procedure– a telephone meeting with Amy as well as one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had actually got this much however I was likewise really nervous! Luckily the telephone interview was not as scary as I as soon as thought and also it was much more informal than formal.

I obtained inquired about my pastimes, what I like to do in my extra time and also a few concerns regarding the Live Conversation Representative setting. I likewise had some responses on my ‘Live Conversation Meeting’, which was excellent to listen to.

A great deal of the concerns that Joe asked were about my character. Joe said that proceeding with everybody and becoming a part of The Conversation Shop family members was an extremely crucial variable.

It was a satisfaction to speak on the phone to my possible future managers as well as I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was offered the position … as well as I accepted with terrific enjoyment, of course. I was over the moon and I still am!

As soon as I had actually approved the deal I was emailed the contracts that needed to be signed electronically (how great is that), my working hours, what team I would certainly be in and all of my log-in details all set for my training.

Not long hereafter I had a call with John– my Team Leader. This telephone call lasted around 2 hrs as well as he explained every little thing I needed to find out about the “Live Chat Agent” placement. I saw to it to make great deals of notes in my notebook as it is a lot to absorb.

I was after that provided the dates of when my training would certainly begin (training lasts around 3 weeks and we’re paid during the procedure) and also various other details I needed to understand about the training procedure including specifically what would occur. John was a satisfaction to talk with and also I really felt comfortable talking to him as he stated he would certainly be there for any type of queries I might have if I am ever before unsure or stuck.


I have had a bad spell of illness, which meant I was unable to begin my training when set up. Thankfully The Chat Store are a lot of terrific individuals who are patiently awaiting me to be well enough again. I have never recognized such an understanding company and also I really feel blessed to be used by them.

Just as I will surrender my work search, I stumbled across The Chat Shop. I’m excitedly waiting for getting well as well as starting my training. Ideally I will be a totally fledged online conversation representative quickly … watch this space, my next post will certainly inform you everything about my trip with the training procedure.