I had actually been searching for a work working from home for a while and also will surrender. The majority of ‘function from house’ work that you find on the internet appear to be some form of pyramid or ‘begin your own service’ scheme. Paying a joining cost or getting their items for you to sell on? No thanks!

One day I determined to have an additional little appearance and stumbled upon The Chat Shop. I saw the “Live Chat Representative” task on their jobs page and also, after reading the summary, a huge wave of happiness came over me. Not just did I match their needs to a tee (careful student with an inquisitive mind, strong ability to multi-task, high levels of organisation online marketing and social media jobs as well as an inputting rate above 80 words per min), it additionally looked like a job that I would really love to do!

I used straight away! I patiently waited for a reply however, to my shock, I wasn’t waiting long in any way.

Amy, a Group Supervisor at The Conversation Store, emailed me and also provided me a ‘Live Conversation Meeting’; adhering to on from the first application concerns, this is the first stage of the recruitment process.

I was rather excited as I had actually never experienced a meeting by doing this before. Around 3 o’clock one afternoon, it was time for my interview using The Chat Shop’s website. I opened my internet browser, mosted likely to The Chat Store homepage and also just clicked the online conversation tab. I had actually arrived at my interview.

After introducing myself to a representative that was taking care of chat at the time, I was rapidly transferred to Amy, who was ready and waiting to begin my meeting.

My interview started like any other: we presented ourselves and also had a little of a casual inviting conversation (that made me really feel secure). Then it was on to the main interview. What was odd was the reality that the discussion was extremely comparable to an in person meeting, except it was through online chat!

The concerns were about my previous experience, why I was requesting the job, just how I would certainly manage particular scenarios and also my understanding of The Conversation Shop and also their solutions.

Amy was looking to disclose my toughness and also weak points to determine whether I might meet the high expectations that they establish. She would like to know where I would certainly need a little added training as well as where I could bring new skills to the group.

Why I desired the position was additionally really vital naturally. Although much of our group is spread throughout the UK, The Chat Shop is certainly a close knit group with big ambitions. Each and every one of us is an essential part of delivering the results that we do for clients.

Demands, such as my inputting rate, were checked as well certainly. Needing to convert numerous website site visitors whilst providing customer satisfaction indicates that you have to think and kind quickly.

Amy likewise provided me the opportunity to ask any questions that I had, as well as she answered them extensively. I was happy as well as really hoping that I did well in my online chat interview!

As you’ve probably thought (by me composing this article) I did succeed in my first meeting for the online conversation work. I was welcomed to the next phase of the application procedure– a telephone meeting with Amy and also among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment process and also I was proud that I had got this much but I was also really nervous! Fortunately the telephone interview was not as terrifying as I when believed and also it was much more informal than formal.

I got asked about my leisure activities, what I like to do in my leisure as well as a couple of questions about the Live Conversation Agent position. I also had some feedback on my ‘Live Chat Interview’, which was great to hear.

A great deal of the concerns that Joe asked had to do with my character. Joe stated that getting on with everyone and also becoming a part of The Chat Shop family was a very important variable.

It was an enjoyment to speak on the phone to my prospective future bosses and I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was provided the setting … and I accepted with fantastic satisfaction, of course. I mored than the moon as well as I still am!

Once I had actually accepted the deal I was emailed the agreements that needed to be signed electronically (just how trendy is that), my working hrs, what team I would remain in and all of my log-in information all set for my training.

Not long hereafter I had a phone call with John– my Group Leader. This call lasted about 2 hrs and also he explained everything I needed to know about the “Live Conversation Agent” position. I ensured to make great deals of notes in my notebook as it is a whole lot to take in.

I was then given the days of when my training would certainly start (training lasts around 3 weeks and we’re paid throughout the process) and also various other details I required to understand about the training process including precisely what would certainly occur. John was a pleasure to talk to and I felt comfy talking to him as he said he would certainly be there for any queries I might have if I am ever unclear or stuck.


I have had a bad spell of ill health, which meant I was not able to begin my training when arranged. Fortunately The Chat Store are a bunch of fantastic people that are patiently awaiting me to be all right once again. I have never recognized such a recognizing firm and I feel privileged to be utilized by them.

Just as I will give up my job search, I came across The Chat Store. I’m excitedly awaiting getting well and beginning my training. With any luck I will be a fully fledged online chat agent soon … see this room, my next blog post will tell you all about my trip via the training procedure.