I had been seeking a task working from home for some time as well as was about to quit. The majority of ‘work from house’ tasks that you discover on-line seem to be some type of pyramid or ‘begin your very own business’ system. Paying a joining charge or purchasing their products for you to sell on? No thanks!

Eventually I chose to have another little appearance and also encountered The Chat Shop. I saw the “Live Chat Representative” task on their careers web page and also, after reading the description, a big wave of joy came over me. Not just did I fit their requirements to a tee (precise student with an analytical mind, strong capacity to multi-task, high degrees of organisation online mental health chat jobs and also an inputting rate over 80 words per min), it additionally felt like a task that I would truly like to do!

I used quickly! I patiently awaited a reply however, to my surprise, I wasn’t waiting long at all.

Amy, a Group Supervisor at The Conversation Store, emailed me and also supplied me a ‘Live Chat Meeting’; following on from the initial application questions, this is the initial stage of the employment procedure.

I was instead excited as I had actually never ever experienced a meeting by doing this before. Around 3 o’clock one afternoon, it was time for my meeting via The Conversation Shop’s site. I opened my browser, went to The Chat Shop homepage and also merely clicked the real-time conversation tab. I had actually arrived at my interview.

After introducing myself to a representative that was handling chat at the time, I was swiftly transferred to Amy, who was ready and waiting to start my interview.

My meeting began like any other: we presented ourselves as well as had a bit of a laid-back welcoming conversation (which made me really feel secure). Then it was on to the main interview. What was weird was the reality that the conversation was very similar to a face-to-face interview, other than it was through online chat!

The questions were about my previous experience, why I was getting the job, exactly how I would certainly take care of specific circumstances and also my knowledge of The Conversation Shop as well as their services.

Amy was aiming to expose my toughness and also weaknesses to establish whether I might meet the high expectations that they set. She needed to know where I would require a little additional training and where I could bring new talents to the team.

Why I wanted the placement was also extremely crucial of course. Although much of our team is spread across the UK, The Chat Store is certainly a close knit group with large passions. Every one people is an essential part of delivering the results that we do for customers.

Demands, such as my inputting speed, were checked as well obviously. Needing to convert numerous web site site visitors whilst providing consumer complete satisfaction implies that you need to think and also kind fast.

Amy likewise gave me the opportunity to ask any inquiries that I had, as well as she answered them completely. I enjoyed and really hoping that I did well in my live conversation meeting!

As you’ve probably thought (by me creating this post) I did succeed in my first interview for the live chat job. I was invited to the following phase of the application process– a telephone interview with Amy as well as among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had got this far but I was likewise extremely nervous! Luckily the telephone meeting was not as scary as I once believed and also it was a lot more informal than formal.

I obtained asked about my hobbies, what I such as to do in my leisure and a couple of concerns concerning the Live Chat Representative position. I additionally had some feedback on my ‘Live Chat Meeting’, which was fantastic to hear.

A great deal of the concerns that Joe asked were about my character. Joe stated that proceeding with everybody and becoming a part of The Chat Shop family members was a really important element.

It was an enjoyment to talk on the phone to my potential future managers and I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was offered the placement … and also I approved with great enjoyment, naturally. I was over the moon and also I still am!

Once I had actually approved the offer I was emailed the contracts that needed to be authorized electronically (just how great is that), my functioning hours, what team I would certainly be in and all of my log-in information ready for my training.

Not long after this I had a telephone call with John– my Team Leader. This call lasted about 2 hrs and he described everything I needed to find out about the “Live Conversation Agent” placement. I made sure to make lots of notes in my notebook as it is a whole lot to take in.

I was then offered the days of when my training would certainly start (training lasts around 3 weeks and also we’re paid during the process) and other information I required to learn about the training process consisting of exactly what would happen. John was a pleasure to talk with as well as I felt comfy chatting to him as he said he would be there for any kind of questions I might have if I am ever unsure or stuck.


I have had a poor bout of ill health, which meant I was not able to start my training when organized. Thankfully The Chat Store are a bunch of terrific individuals who are patiently awaiting me to be well enough once again. I have never recognized such an understanding firm as well as I really feel blessed to be utilized by them.

Just as I was about to surrender my job search, I came across The Chat Shop. I’m eagerly waiting for healing and also beginning my training. With any luck I will be a fully fledged live conversation representative quickly … enjoy this space, my following message will inform you everything about my trip through the training process.