I had actually been looking for a job working from house for some time and also was about to surrender. The majority of ‘work from residence’ tasks that you locate online seem to be some kind of pyramid or ‘begin your very own company’ plan. Paying a joining cost or purchasing their items for you to sell on? No many thanks!

Eventually I chose to have another little look and came across The Chat Shop. I saw the “Live Chat Agent” job on their careers page and also, after reviewing the description, a big wave of joy came by me. Not just did I match their needs to a tee (precise student with an inquisitive mind, strong capacity to multi-task, high levels of organisation online social media job as well as a keying speed over 80 words per minute), it also seemed like a job that I would really enjoy to do!

I used straight away! I patiently waited for a reply yet, to my shock, I had not been waiting long in all.

Amy, a Team Supervisor at The Conversation Shop, emailed me as well as supplied me a ‘Live Conversation Meeting’; following on from the first application questions, this is the first stage of the employment process.

I was instead thrilled as I had never ever experienced an interview by doing this prior to. Around 3 o’clock one afternoon, it was time for my meeting via The Conversation Shop’s web site. I opened my web browser, mosted likely to The Chat Shop homepage as well as merely clicked the live conversation tab. I had arrived at my interview.

After presenting myself to an agent that was managing conversation at the time, I was quickly transferred to Amy, who prepared and also waiting to start my meeting.

My interview began like any other: we presented ourselves as well as had a little bit of a laid-back inviting conversation (that made me really feel secure). Then it was on to the main interview. What was unusual was the fact that the discussion was very similar to an in person interview, except it was by means of live conversation!

The inquiries were about my previous experience, why I was obtaining the work, exactly how I ‘d manage particular circumstances and also my knowledge of The Chat Shop and their solutions.

Amy was aiming to reveal my staminas and weak points to determine whether I could fulfill the high expectations that they set. She wanted to know where I would certainly require a little added training and also where I might bring new talents to the group.

Why I wanted the placement was additionally very essential certainly. Although much of our group is spread across the UK, The Chat Store is certainly a close weaved team with big passions. Each one people is an integral part of supplying the results that we do for clients.

Demands, such as my typing speed, were examined too naturally. Having to convert multiple internet site site visitors whilst supplying customer satisfaction suggests that you have to assume and also type fast.

Amy additionally offered me the opportunity to ask any type of inquiries that I had, and also she answered them thoroughly. I enjoyed as well as really hoping that I did well in my real-time conversation interview!

As you have actually probably guessed (by me writing this article) I did succeed in my first interview for the live conversation task. I was welcomed to the next stage of the application procedure– a telephone interview with Amy and one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had got this far however I was also very anxious! The good news is the telephone interview was not as terrifying as I once thought and also it was more informal than official.

I got asked about my hobbies, what I like to do in my spare time and a few questions concerning the Live Conversation Agent setting. I likewise had some feedback on my ‘Live Chat Meeting’, which was wonderful to hear.

A great deal of the inquiries that Joe asked were about my personality. Joe claimed that getting on with everybody and also becoming a part of The Conversation Shop family members was an extremely essential factor.

It was an enjoyment to talk on the phone to my possible future managers as well as I hopped on well with them, there was a buzz airborne. At the end of the telephone meeting I was provided the placement … and I approved with excellent enjoyment, certainly. I mored than the moon as well as I still am!

When I had approved the deal I was emailed the agreements that needed to be authorized digitally (how trendy is that), my working hrs, what group I would certainly remain in and all of my log-in information ready for my training.

Not long hereafter I had a phone call with John– my Group Leader. This telephone call lasted around 2 hrs and also he clarified every little thing I required to know about the “Live Conversation Agent” position. I made certain to make lots of notes in my notebook as it is a lot to absorb.

I was after that offered the days of when my training would begin (training lasts around 3 weeks as well as we’re paid during the process) and also other information I required to understand about the training process consisting of specifically what would certainly occur. John was a pleasure to speak to and I really felt comfy chatting to him as he claimed he would be there for any queries I may have if I am ever unclear or stuck.


I have had a poor bout of disease, which implied I was not able to begin my training when arranged. Luckily The Conversation Shop are a bunch of remarkable people who are patiently waiting on me to be well enough once again. I have never understood such a comprehending company as well as I really feel blessed to be used by them.

Equally as I will surrender my work search, I stumbled across The Conversation Store. I’m excitedly awaiting recovering and also beginning my training. With any luck I will be a completely fledged real-time conversation agent soon … enjoy this space, my next article will certainly inform you all about my trip with the training procedure.