I had actually been trying to find a work working from home for some time and was about to quit. Many ‘work from house’ tasks that you locate on-line seem to be some kind of pyramid or ‘start your very own business’ system. Paying a signing up with fee or purchasing their products for you to sell on? No thanks!

Someday I determined to have one more little look and also discovered The Chat Shop. I saw the “Live Chat Agent” task on their professions web page and, after reading the summary, a huge wave of happiness came by me. Not just did I fit their needs to a tee (thorough learner with an investigative mind, solid capacity to multi-task, high levels of organisation online therapy chat job and also a typing speed above 80 words per min), it also looked like a work that I would truly enjoy to do!

I applied quickly! I patiently awaited a reply however, to my shock, I had not been waiting long whatsoever.

Amy, a Team Manager at The Chat Store, emailed me as well as offered me a ‘Live Chat Interview’; adhering to on from the preliminary application concerns, this is the initial stage of the employment process.

I was rather delighted as I had actually never ever experienced a meeting by doing this prior to. Around 3 o’clock one afternoon, it was time for my interview by means of The Conversation Store’s internet site. I opened my web browser, mosted likely to The Conversation Shop homepage as well as simply clicked the real-time conversation tab. I had reached my interview.

After presenting myself to an agent that was managing conversation at the time, I was promptly moved to Amy, who was ready as well as waiting to start my meeting.

My meeting started like any other: we introduced ourselves and also had a bit of an informal welcoming conversation (which made me feel secure). After that it was on to the major interview. What was strange was the fact that the discussion was very similar to a face-to-face meeting, other than it was through online conversation!

The questions were about my previous experience, why I was looking for the task, exactly how I would certainly take care of particular scenarios and also my understanding of The Conversation Store and also their solutions.

Amy was wanting to reveal my strengths and also weaknesses to determine whether I might fulfill the high expectations that they set. She would like to know where I would certainly need a little extra training as well as where I can bring brand-new talents to the group.

Why I desired the setting was likewise extremely crucial obviously. Although much of our group is spread out throughout the UK, The Chat Shop is definitely a close weaved team with large aspirations. Every one people is an integral part of supplying the outcomes that we do for customers.

Requirements, such as my keying rate, were tested also of course. Needing to transform several site site visitors whilst supplying client satisfaction implies that you have to believe and also type quick.

Amy additionally provided me the opportunity to ask any type of questions that I had, and also she answered them extensively. I mored than happy and also wishing that I did well in my online conversation interview!

As you have actually most likely guessed (by me creating this post) I did succeed in my initial meeting for the live chat task. I was invited to the next phase of the application process– a telephone meeting with Amy as well as among The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment process and also I was proud that I had got this much yet I was also very worried! Fortunately the telephone interview was not as frightening as I when thought and it was extra casual than official.

I obtained inquired about my hobbies, what I like to do in my spare time and also a couple of inquiries about the Live Chat Agent setting. I also had some feedback on my ‘Live Chat Meeting’, which was excellent to listen to.

A great deal of the questions that Joe asked had to do with my individuality. Joe stated that moving on with everybody and ending up being a part of The Conversation Shop family was an extremely essential factor.

It was a pleasure to speak on the phone to my prospective future managers as well as I got on well with them, there was a buzz in the air. At the end of the telephone interview I was used the position … as well as I approved with fantastic enjoyment, of course. I was over the moon and also I still am!

Once I had actually approved the offer I was emailed the contracts that required to be authorized electronically (exactly how amazing is that), my functioning hours, what group I would be in and all of my log-in details ready for my training.

Not long hereafter I had a call with John– my Team Leader. This telephone call lasted around 2 hrs and he described everything I required to find out about the “Live Conversation Representative” placement. I made sure to make lots of notes in my notebook as it is a lot to take in.

I was then given the dates of when my training would commence (training lasts around 3 weeks and also we’re paid throughout the procedure) as well as various other information I needed to understand about the training procedure including exactly what would certainly occur. John was an enjoyment to talk to as well as I felt comfortable chatting to him as he claimed he would certainly be there for any questions I may have if I am ever before unsure or stuck.

However…

I have had a negative spell of illness, which meant I was not able to begin my training when set up. Thankfully The Conversation Store are a bunch of fantastic people that are patiently awaiting me to be well enough once more. I have never ever recognized such a comprehending firm and also I feel fortunate to be utilized by them.

Just as I was about to give up my job search, I came across The Chat Store. I’m eagerly awaiting healing as well as starting my training. Ideally I will be a totally fledged real-time conversation representative soon … view this space, my following blog post will tell you everything about my journey via the training process.