I had actually been seeking a task working from house for some time and also will surrender. Many ‘function from home’ tasks that you discover on the internet seem to be some type of pyramid or ‘start your own company’ plan. Paying a joining charge or buying their items for you to sell on? No thanks!

One day I determined to have an additional little look and discovered The Chat Store. I saw the “Live Chat Agent” job on their professions web page as well as, after reviewing the description, a large wave of happiness came by me. Not just did I match their requirements to a tee (thorough student with an analytical mind, strong capability to multi-task, high levels of organisation organization prevent employees from abusing social media on the job and a typing speed over 80 words per min), it additionally looked like a work that I would really love to do!

I applied immediately! I patiently awaited a reply however, to my surprise, I wasn’t waiting long in all.

Amy, a Team Manager at The Conversation Shop, emailed me and also used me a ‘Live Conversation Interview’; adhering to on from the first application questions, this is the initial stage of the recruitment process.

I was rather thrilled as I had never experienced a meeting this way before. Around 3 o’clock one afternoon, it was time for my meeting via The Conversation Shop’s website. I opened my web browser, went to The Conversation Shop homepage as well as merely clicked the online chat tab. I had arrived at my meeting.

After introducing myself to a representative that was managing chat at the time, I was rapidly transferred to Amy, who was ready and also waiting to start my meeting.

My interview started like any other: we presented ourselves and had a bit of a laid-back welcoming conversation (that made me really feel secure). After that it was on to the major meeting. What was strange was the reality that the discussion was very similar to an in person meeting, other than it was through live conversation!

The questions had to do with my previous experience, why I was looking for the work, exactly how I ‘d take care of particular circumstances and my knowledge of The Chat Shop as well as their services.

Amy was seeking to expose my staminas and also weaknesses to identify whether I can meet the high expectations that they establish. She needed to know where I would certainly require a little extra training and also where I might bring new skills to the team.

Why I desired the position was additionally really crucial certainly. Although much of our team is spread out across the UK, The Chat Shop is definitely a close knit team with large passions. Every one people is an essential part of supplying the outcomes that we do for clients.

Requirements, such as my inputting speed, were evaluated as well obviously. Needing to convert several web site visitors whilst giving consumer satisfaction means that you have to assume as well as type quickly.

Amy additionally provided me the opportunity to ask any kind of inquiries that I had, and also she answered them extensively. I mored than happy and also really hoping that I succeeded in my real-time chat meeting!

As you have actually most likely thought (by me composing this blog post) I did do well in my preliminary interview for the real-time conversation task. I was welcomed to the following phase of the application process– a telephone interview with Amy and also one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had actually got this far however I was also very anxious! Fortunately the telephone interview was not as terrifying as I when thought and also it was much more laid-back than formal.

I got inquired about my leisure activities, what I such as to do in my spare time as well as a couple of concerns about the Live Conversation Representative setting. I likewise had some responses on my ‘Live Chat Meeting’, which was wonderful to listen to.

A lot of the questions that Joe asked were about my character. Joe said that moving on with everybody and also coming to be a part of The Chat Store family was a really vital variable.

It was an enjoyment to speak on the phone to my prospective future employers and I jumped on well with them, there was a buzz airborne. At the end of the telephone interview I was offered the position … as well as I accepted with great enjoyment, certainly. I was over the moon and I still am!

As soon as I had actually accepted the offer I was emailed the agreements that needed to be signed electronically (exactly how cool is that), my working hours, what group I would be in and all of my log-in details prepared for my training.

Not long after this I had a telephone call with John– my Group Leader. This phone called lasted about 2 hours as well as he explained everything I needed to learn about the “Live Conversation Representative” placement. I made sure to make lots of notes in my note pad as it is a whole lot to take in.

I was then provided the dates of when my training would certainly start (training lasts around 3 weeks and also we’re paid throughout the process) and also other information I required to know about the training process including exactly what would certainly take place. John was an enjoyment to speak with and I really felt comfy chatting to him as he claimed he would be there for any type of inquiries I might have if I am ever before not sure or stuck.


I have had a bad bout of ill health, which suggested I was unable to begin my training when prepared. Luckily The Chat Shop are a bunch of remarkable people that are patiently waiting for me to be all right once more. I have never recognized such an understanding company as well as I really feel privileged to be employed by them.

Equally as I will quit my task search, I came across The Conversation Store. I’m eagerly waiting for recovering and beginning my training. Hopefully I will be a completely fledged live conversation representative soon … see this room, my following post will tell you everything about my journey via the training process.