I had actually been looking for a job functioning from house for a while and also will quit. A lot of ‘function from home’ work that you find on the internet appear to be some form of pyramid or ‘start your own service’ system. Paying a joining fee or purchasing their items for you to sell on? No thanks!

Eventually I made a decision to have another little look and stumbled upon The Chat Shop. I saw the “Live Conversation Representative” job on their careers page and, after checking out the description, a huge wave of joy came by me. Not only did I match their needs to a tee (precise student with an inquisitive mind, strong ability to multi-task, high levels of organisation paid chat moderator jobs as well as a typing rate above 80 words per min), it also felt like a work that I would actually like to do!

I applied quickly! I patiently waited for a reply yet, to my shock, I wasn’t waiting long in all.

Amy, a Team Manager at The Conversation Shop, emailed me and used me a ‘Live Chat Interview’; complying with on from the first application inquiries, this is the initial stage of the recruitment process.

I was rather delighted as I had never ever experienced an interview this way prior to. Around 3 o’clock one afternoon, it was time for my meeting through The Chat Shop’s internet site. I opened my web browser, mosted likely to The Conversation Shop homepage as well as merely clicked the live conversation tab. I had actually arrived at my meeting.

After introducing myself to an agent that was taking care of chat at the time, I was quickly moved to Amy, who was ready as well as waiting to start my interview.

My meeting began like any other: we presented ourselves as well as had a bit of an informal welcoming conversation (which made me feel comfortable). Then it was on to the primary interview. What was strange was the fact that the discussion was really comparable to a face-to-face interview, other than it was by means of online chat!

The inquiries had to do with my previous experience, why I was making an application for the job, how I ‘d manage particular scenarios as well as my expertise of The Conversation Store as well as their solutions.

Amy was seeking to disclose my strengths as well as weak points to identify whether I could meet the high assumptions that they set. She would like to know where I would need a little added training and where I might bring brand-new abilities to the group.

Why I wanted the placement was additionally very important certainly. Although much of our group is spread across the UK, The Chat Shop is absolutely a close knit team with huge ambitions. Each and every one people is an important part of delivering the results that we do for clients.

Requirements, such as my keying rate, were tested too certainly. Having to transform several website site visitors whilst supplying consumer complete satisfaction suggests that you have to believe and type quick.

Amy also gave me the opportunity to ask any concerns that I had, and she addressed them thoroughly. I was happy and wishing that I succeeded in my live conversation interview!

As you’ve probably presumed (by me composing this post) I did do well in my initial interview for the online chat work. I was invited to the next phase of the application procedure– a telephone meeting with Amy and one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment procedure as well as I was proud that I had actually got this much but I was additionally extremely anxious! Fortunately the telephone interview was not as scary as I as soon as assumed and it was extra casual than official.

I got inquired about my pastimes, what I like to do in my spare time as well as a couple of questions regarding the Live Chat Representative setting. I additionally had some comments on my ‘Live Conversation Meeting’, which was terrific to hear.

A great deal of the inquiries that Joe asked were about my individuality. Joe said that moving on with everybody as well as becoming a part of The Conversation Shop family members was a very vital element.

It was an enjoyment to speak on the phone to my prospective future managers and I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was used the position … and I accepted with wonderful satisfaction, of course. I mored than the moon and also I still am!

When I had accepted the offer I was emailed the contracts that needed to be signed digitally (exactly how trendy is that), my working hrs, what group I would be in and all of my log-in details all set for my training.

Not long hereafter I had a call with John– my Group Leader. This telephone call lasted around 2 hours and he discussed whatever I needed to learn about the “Live Chat Agent” placement. I made sure to make great deals of notes in my notebook as it is a great deal to take in.

I was then provided the days of when my training would certainly commence (training lasts around 3 weeks and we’re paid during the procedure) and also other information I needed to learn about the training procedure including exactly what would certainly take place. John was a pleasure to speak with and I felt comfy chatting to him as he claimed he would certainly be there for any questions I may have if I am ever uncertain or stuck.


I have had a negative bout of ill health, which suggested I was incapable to start my training when arranged. Luckily The Conversation Shop are a lot of terrific individuals that are patiently waiting for me to be well enough once again. I have actually never known such an understanding company and also I feel fortunate to be used by them.

Just as I was about to quit my task search, I stumbled across The Chat Store. I’m excitedly waiting for getting well and also starting my training. Hopefully I will be a totally fledged live conversation representative soon … view this space, my next post will certainly tell you everything about my trip via the training process.