I had actually been looking for a job functioning from residence for some time as well as was about to quit. Most ‘function from home’ tasks that you discover on the internet seem to be some form of pyramid or ‘start your very own business’ plan. Paying a joining cost or getting their products for you to sell on? No many thanks!

Eventually I decided to have another little appearance and discovered The Chat Shop. I saw the “Live Chat Representative” task on their jobs web page and also, after reading the description, a huge wave of happiness came by me. Not just did I fit their demands to a tee (thorough student with an investigative mind, solid capacity to multi-task, high levels of organisation paid social media campaigns job description and also a typing rate over 80 words per min), it also appeared like a task that I would actually enjoy to do!

I used quickly! I patiently awaited a reply but, to my shock, I had not been waiting long in any way.

Amy, a Group Manager at The Conversation Store, emailed me as well as offered me a ‘Live Chat Interview’; adhering to on from the first application inquiries, this is the initial stage of the recruitment procedure.

I was rather delighted as I had never experienced an interview in this way prior to. Around 3 o’clock one afternoon, it was time for my interview by means of The Chat Store’s site. I opened my web browser, mosted likely to The Chat Shop homepage and also simply clicked the live chat tab. I had reached my interview.

After introducing myself to an agent that was handling chat at the time, I was swiftly transferred to Amy, who prepared and waiting to start my interview.

My meeting began like any other: we presented ourselves as well as had a little of a casual welcoming conversation (which made me feel comfortable). Then it was on to the major interview. What was weird was the reality that the discussion was very comparable to an in person interview, other than it was by means of online conversation!

The questions had to do with my previous experience, why I was requesting the task, just how I ‘d deal with specific situations as well as my understanding of The Conversation Shop as well as their services.

Amy was looking to disclose my strengths as well as weak points to establish whether I can meet the high assumptions that they establish. She wished to know where I would certainly require a little additional training and also where I could bring new abilities to the team.

Why I wanted the position was additionally extremely important naturally. Although much of our team is spread throughout the UK, The Chat Store is certainly a close knit group with huge passions. Every one of us is an important part of supplying the results that we provide for customers.

Needs, such as my keying rate, were evaluated also of course. Needing to transform numerous web site visitors whilst providing customer fulfillment means that you have to believe and kind quickly.

Amy likewise offered me the possibility to ask any inquiries that I had, and she addressed them extensively. I enjoyed and hoping that I did well in my live chat interview!

As you’ve possibly guessed (by me writing this post) I did succeed in my initial meeting for the online conversation task. I was invited to the following phase of the application procedure– a telephone interview with Amy and also one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had actually got this much but I was additionally extremely anxious! The good news is the telephone meeting was not as frightening as I once believed and also it was more laid-back than official.

I got asked about my hobbies, what I such as to do in my leisure as well as a few questions concerning the Live Chat Representative position. I likewise had some comments on my ‘Live Conversation Meeting’, which was great to hear.

A lot of the inquiries that Joe asked were about my personality. Joe said that moving on with everybody and becoming a part of The Chat Store family members was a very crucial element.

It was a satisfaction to speak on the phone to my potential future employers as well as I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was supplied the position … and I accepted with fantastic enjoyment, of course. I was over the moon and I still am!

When I had actually approved the offer I was emailed the contracts that required to be signed electronically (how cool is that), my functioning hrs, what group I would be in and all of my log-in information prepared for my training.

Not long after this I had a telephone call with John– my Group Leader. This telephone call lasted about 2 hrs and he explained everything I required to know about the “Live Conversation Representative” placement. I ensured to make great deals of notes in my notebook as it is a whole lot to absorb.

I was after that given the dates of when my training would commence (training lasts around 3 weeks and also we’re paid throughout the process) and other information I needed to know about the training process consisting of precisely what would take place. John was a satisfaction to talk with as well as I felt comfortable talking to him as he claimed he would certainly be there for any kind of queries I might have if I am ever before uncertain or stuck.


I have had a negative spell of ill health, which indicated I was incapable to begin my training when arranged. Luckily The Conversation Shop are a lot of fantastic individuals that are patiently waiting for me to be well enough once again. I have actually never understood such a recognizing company and also I feel privileged to be utilized by them.

Equally as I will surrender my task search, I came across The Chat Store. I’m excitedly awaiting getting well and also beginning my training. Hopefully I shall be a totally fledged real-time conversation representative quickly … watch this space, my following article will certainly inform you all about my trip via the training procedure.