I had been trying to find a task working from home for some time as well as will surrender. Many ‘work from home’ jobs that you find on-line appear to be some form of pyramid or ‘begin your own organization’ system. Paying a joining charge or getting their products for you to sell on? No many thanks!

Eventually I decided to have one more little appearance as well as encountered The Conversation Store. I saw the “Live Chat Representative” work on their jobs page and also, after reviewing the summary, a big wave of joy came by me. Not only did I suit their demands to a tee (precise student with a curious mind, strong ability to multi-task, high degrees of organisation paid social media specialist job description as well as a keying speed above 80 words per min), it also felt like a task that I would actually enjoy to do!

I applied instantly! I patiently awaited a reply but, to my surprise, I wasn’t waiting long whatsoever.

Amy, a Group Manager at The Chat Shop, emailed me and also provided me a ‘Live Conversation Interview’; following on from the first application concerns, this is the first stage of the employment process.

I was instead excited as I had actually never experienced an interview this way prior to. Around 3 o’clock one mid-day, it was time for my interview through The Chat Store’s website. I opened my internet browser, went to The Conversation Store homepage and just clicked the online chat tab. I had reached my meeting.

After introducing myself to an agent that was managing chat at the time, I was quickly transferred to Amy, who was ready as well as waiting to begin my meeting.

My meeting began like any other: we presented ourselves and had a little bit of a laid-back welcoming conversation (which made me really feel at ease). Then it was on to the major interview. What was odd was the reality that the discussion was very comparable to a face-to-face interview, except it was using online chat!

The questions were about my previous experience, why I was making an application for the task, just how I ‘d handle specific situations and also my understanding of The Conversation Shop as well as their services.

Amy was looking to disclose my strengths and also weak points to figure out whether I might meet the high expectations that they establish. She needed to know where I would require a little additional training as well as where I could bring brand-new skills to the team.

Why I desired the position was also very important certainly. Although much of our group is spread out across the UK, The Conversation Shop is absolutely a close weaved group with huge ambitions. Every one people is an integral part of delivering the outcomes that we provide for clients.

Requirements, such as my typing rate, were evaluated too naturally. Having to transform multiple website visitors whilst supplying client complete satisfaction suggests that you need to think as well as kind quickly.

Amy likewise offered me the possibility to ask any concerns that I had, as well as she addressed them completely. I was happy and wishing that I succeeded in my live chat meeting!

As you have actually probably presumed (by me composing this blog post) I did succeed in my preliminary meeting for the online chat task. I was welcomed to the following phase of the application procedure– a telephone meeting with Amy and one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment procedure as well as I was proud that I had actually got this far however I was also extremely anxious! The good news is the telephone meeting was not as scary as I once thought and also it was more casual than official.

I obtained inquired about my pastimes, what I such as to do in my leisure and also a couple of concerns regarding the Live Conversation Agent placement. I also had some feedback on my ‘Live Conversation Interview’, which was great to hear.

A lot of the concerns that Joe asked had to do with my individuality. Joe claimed that moving on with everyone as well as becoming a part of The Conversation Shop family members was a very important element.

It was a pleasure to speak on the phone to my potential future bosses and also I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was provided the placement … and also I accepted with excellent enjoyment, naturally. I mored than the moon as well as I still am!

As soon as I had accepted the deal I was emailed the agreements that needed to be signed electronically (just how amazing is that), my functioning hrs, what group I would certainly remain in and all of my log-in information prepared for my training.

Not long hereafter I had a telephone call with John– my Group Leader. This call lasted about 2 hrs and he explained every little thing I required to find out about the “Live Chat Agent” position. I made certain to make lots of notes in my notebook as it is a lot to absorb.

I was after that provided the days of when my training would commence (training lasts around 3 weeks and also we’re paid during the procedure) and other details I required to know about the training process consisting of precisely what would occur. John was an enjoyment to speak with and I really felt comfortable chatting to him as he said he would be there for any type of inquiries I might have if I am ever unclear or stuck.


I have had a poor spell of illness, which implied I was incapable to start my training when organized. Fortunately The Conversation Shop are a number of remarkable individuals who are patiently waiting on me to be well enough once more. I have actually never known such an understanding business and also I really feel privileged to be used by them.

Just as I will give up my job search, I stumbled across The Conversation Shop. I’m excitedly awaiting healing as well as starting my training. Hopefully I shall be a completely fledged online chat representative soon … watch this room, my following post will certainly inform you all about my journey through the training process.