I had been seeking a work working from home for some time and was about to give up. Many ‘function from home’ tasks that you find on-line seem to be some type of pyramid or ‘begin your very own business’ plan. Paying a joining cost or buying their products for you to sell on? No thanks!

Eventually I made a decision to have an additional little appearance and also stumbled upon The Conversation Store. I saw the “Live Chat Agent” work on their careers web page as well as, after reading the description, a big wave of joy came by me. Not just did I fit their requirements to a tee (careful learner with an analytical mind, strong ability to multi-task, high degrees of organisation part time customer service chat jobs and a keying speed above 80 words per minute), it also seemed like a job that I would really enjoy to do!

I applied quickly! I patiently waited for a reply but, to my surprise, I had not been waiting long in any way.

Amy, a Group Supervisor at The Chat Store, emailed me and also used me a ‘Live Chat Interview’; following on from the first application inquiries, this is the initial stage of the employment procedure.

I was instead thrilled as I had actually never ever experienced an interview in this way prior to. Around 3 o’clock one afternoon, it was time for my interview through The Conversation Store’s web site. I opened my web browser, went to The Chat Shop homepage and merely clicked the live conversation tab. I had reached my interview.

After presenting myself to a representative that was handling chat at the time, I was swiftly transferred to Amy, who prepared and also waiting to begin my meeting.

My interview began like any other: we introduced ourselves and also had a little bit of an informal welcoming conversation (which made me really feel comfortable). After that it was on to the main meeting. What was odd was the reality that the conversation was very similar to a face-to-face interview, other than it was via real-time conversation!

The concerns were about my previous experience, why I was applying for the task, how I ‘d take care of specific situations and also my expertise of The Chat Shop as well as their solutions.

Amy was wanting to disclose my toughness and weak points to identify whether I could meet the high expectations that they set. She would like to know where I would certainly require a little added training and where I could bring new abilities to the group.

Why I desired the placement was additionally really crucial obviously. Although much of our group is spread out throughout the UK, The Chat Store is absolutely a close knit team with large aspirations. Each and every one of us is an important part of providing the results that we provide for clients.

Needs, such as my keying speed, were evaluated too naturally. Needing to transform several web site visitors whilst giving client satisfaction implies that you need to believe and also type quick.

Amy also gave me the possibility to ask any kind of questions that I had, as well as she addressed them extensively. I enjoyed and also really hoping that I succeeded in my live chat interview!

As you have actually most likely guessed (by me composing this blog post) I did do well in my initial meeting for the real-time conversation work. I was invited to the following stage of the application process– a telephone meeting with Amy and one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment process and also I was proud that I had actually got this far yet I was also extremely nervous! Fortunately the telephone meeting was not as terrifying as I as soon as assumed as well as it was more informal than official.

I obtained inquired about my leisure activities, what I like to do in my spare time as well as a few inquiries regarding the Live Conversation Agent setting. I also had some comments on my ‘Live Conversation Interview’, which was terrific to listen to.

A great deal of the questions that Joe asked had to do with my character. Joe claimed that getting on with everyone and also becoming a part of The Conversation Shop household was a very crucial element.

It was an enjoyment to speak on the phone to my prospective future managers and I hopped on well with them, there was a buzz in the air. At the end of the telephone interview I was used the setting … and I accepted with fantastic pleasure, naturally. I was over the moon and I still am!

As soon as I had accepted the offer I was emailed the contracts that needed to be signed digitally (how cool is that), my functioning hrs, what group I would be in and all of my log-in information ready for my training.

Not long after this I had a phone call with John– my Team Leader. This call lasted around 2 hrs and he explained whatever I needed to learn about the “Live Chat Agent” placement. I made certain to make lots of notes in my note pad as it is a great deal to absorb.

I was then given the dates of when my training would start (training lasts around 3 weeks and also we’re paid during the process) and various other details I needed to find out about the training procedure consisting of precisely what would occur. John was an enjoyment to speak to and also I really felt comfortable chatting to him as he stated he would certainly be there for any type of questions I might have if I am ever before uncertain or stuck.


I have had a negative spell of ill health, which indicated I was not able to begin my training when prepared. Fortunately The Conversation Store are a bunch of fantastic people that are patiently awaiting me to be all right once again. I have actually never ever understood such a recognizing firm as well as I feel fortunate to be utilized by them.

Equally as I was about to quit my job search, I stumbled across The Chat Store. I’m eagerly awaiting healing and also starting my training. Hopefully I will be a completely fledged real-time conversation agent soon … watch this room, my following message will certainly inform you everything about my journey via the training process.