I had been seeking a work functioning from residence for a while as well as will quit. A lot of ‘work from home’ work that you discover on the internet appear to be some form of pyramid or ‘begin your very own business’ plan. Paying a joining fee or buying their products for you to sell on? No many thanks!

Someday I chose to have an additional little look as well as stumbled upon The Chat Store. I saw the “Live Chat Representative” work on their occupations web page and also, after reading the description, a huge wave of joy came over me. Not only did I fit their demands to a tee (precise student with a curious mind, strong capacity to multi-task, high degrees of organisation part time social media jobs online and a typing speed over 80 words per min), it also felt like a job that I would really like to do!

I used straight away! I patiently awaited a reply however, to my surprise, I had not been waiting long at all.

Amy, a Group Manager at The Conversation Store, emailed me and also supplied me a ‘Live Conversation Interview’; adhering to on from the preliminary application questions, this is the first stage of the recruitment procedure.

I was instead delighted as I had actually never ever experienced a meeting this way before. Around 3 o’clock one mid-day, it was time for my meeting using The Chat Shop’s web site. I opened my web browser, mosted likely to The Conversation Shop homepage as well as just clicked the live conversation tab. I had come to my meeting.

After presenting myself to an agent that was taking care of chat at the time, I was rapidly moved to Amy, who was ready as well as waiting to start my interview.

My interview began like any other: we introduced ourselves and had a little bit of an informal welcoming chat (that made me feel at ease). After that it was on to the main meeting. What was odd was the reality that the conversation was extremely comparable to an in person meeting, other than it was through real-time conversation!

The inquiries were about my previous experience, why I was requesting the work, exactly how I would certainly deal with certain situations and my understanding of The Conversation Store as well as their solutions.

Amy was wanting to reveal my strengths and weaknesses to determine whether I might meet the high assumptions that they establish. She wanted to know where I would need a little extra training as well as where I could bring brand-new talents to the group.

Why I wanted the placement was additionally very crucial of course. Although much of our team is spread throughout the UK, The Chat Shop is definitely a close knit group with huge passions. Every one of us is an important part of delivering the results that we do for clients.

Needs, such as my typing speed, were tested too certainly. Having to transform numerous website visitors whilst supplying customer complete satisfaction means that you need to assume and also kind fast.

Amy also gave me the possibility to ask any inquiries that I had, and she addressed them thoroughly. I mored than happy and really hoping that I succeeded in my live conversation meeting!

As you have actually most likely presumed (by me creating this article) I did do well in my first meeting for the online chat work. I was invited to the next phase of the application process– a telephone interview with Amy as well as one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had got this much but I was likewise extremely worried! Fortunately the telephone interview was not as terrifying as I once thought and also it was a lot more laid-back than formal.

I obtained asked about my pastimes, what I such as to do in my extra time and also a few questions regarding the Live Chat Representative position. I additionally had some comments on my ‘Live Chat Interview’, which was terrific to hear.

A great deal of the concerns that Joe asked were about my individuality. Joe claimed that getting on with everyone and becoming a part of The Conversation Store family was a very crucial element.

It was an enjoyment to talk on the phone to my potential future employers and also I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was offered the setting … and also I accepted with terrific satisfaction, of course. I was over the moon and I still am!

As soon as I had actually approved the deal I was emailed the agreements that required to be signed electronically (just how awesome is that), my working hours, what group I would certainly be in and all of my log-in details prepared for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This phone called lasted around 2 hours and he clarified every little thing I needed to understand about the “Live Conversation Agent” position. I made sure to make lots of notes in my notebook as it is a whole lot to absorb.

I was after that offered the dates of when my training would certainly begin (training lasts around 3 weeks and also we’re paid during the process) as well as other information I required to learn about the training procedure consisting of exactly what would certainly take place. John was a satisfaction to talk with and I felt comfortable chatting to him as he said he would certainly be there for any kind of queries I may have if I am ever unsure or stuck.


I have had a poor round of ill health, which implied I was unable to start my training when set up. Fortunately The Conversation Store are a number of remarkable people that are patiently waiting for me to be all right once more. I have actually never ever recognized such a comprehending business and I feel fortunate to be used by them.

Just as I was about to surrender my task search, I stumbled across The Conversation Shop. I’m excitedly awaiting getting well and beginning my training. With any luck I shall be a fully fledged online conversation representative soon … see this area, my following blog post will tell you all about my journey through the training process.