I had actually been trying to find a work functioning from house for a while and will give up. Most ‘work from home’ jobs that you find on-line seem to be some kind of pyramid or ‘start your own business’ scheme. Paying a joining charge or getting their items for you to sell on? No thanks!

One day I chose to have an additional little appearance as well as came across The Chat Store. I saw the “Live Conversation Representative” work on their careers web page and, after reviewing the summary, a huge wave of happiness came by me. Not only did I suit their requirements to a tee (thorough student with an analytical mind, strong capability to multi-task, high levels of organisation remote chat agent job and also a keying rate over 80 words per min), it likewise felt like a task that I would truly love to do!

I used instantly! I patiently waited for a reply but, to my surprise, I had not been waiting long at all.

Amy, a Team Supervisor at The Chat Shop, emailed me and also supplied me a ‘Live Chat Interview’; following on from the initial application inquiries, this is the first stage of the employment procedure.

I was instead thrilled as I had never experienced an interview this way before. Around 3 o’clock one afternoon, it was time for my meeting through The Conversation Shop’s site. I opened my web browser, went to The Conversation Shop homepage and simply clicked the online chat tab. I had actually gotten to my meeting.

After presenting myself to an agent that was taking care of chat at the time, I was quickly transferred to Amy, who prepared and also waiting to begin my interview.

My interview began like any other: we presented ourselves and also had a little of a casual inviting conversation (which made me feel at ease). After that it was on to the main interview. What was weird was the truth that the discussion was extremely comparable to a face-to-face meeting, except it was via online chat!

The questions were about my previous experience, why I was looking for the work, just how I ‘d manage specific scenarios and my understanding of The Chat Store and also their solutions.

Amy was aiming to disclose my toughness as well as weaknesses to determine whether I can fulfill the high assumptions that they establish. She needed to know where I would certainly need a little added training as well as where I could bring new talents to the team.

Why I wanted the placement was likewise very important naturally. Although much of our team is spread throughout the UK, The Chat Shop is definitely a close knit team with large aspirations. Every one people is an essential part of delivering the outcomes that we provide for clients.

Requirements, such as my typing rate, were evaluated as well obviously. Needing to transform multiple site site visitors whilst supplying consumer fulfillment suggests that you have to assume and type quickly.

Amy likewise offered me the opportunity to ask any type of inquiries that I had, and she answered them extensively. I was happy as well as hoping that I did well in my live chat meeting!

As you’ve possibly presumed (by me creating this article) I did succeed in my initial meeting for the live conversation work. I was welcomed to the next phase of the application procedure– a telephone meeting with Amy and one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had got this far however I was additionally very worried! Luckily the telephone meeting was not as terrifying as I as soon as thought and also it was extra casual than formal.

I obtained asked about my leisure activities, what I like to do in my extra time and a few inquiries concerning the Live Conversation Representative position. I likewise had some feedback on my ‘Live Chat Interview’, which was terrific to hear.

A lot of the questions that Joe asked were about my personality. Joe said that getting on with everyone as well as ending up being a part of The Conversation Shop family was a really vital variable.

It was an enjoyment to speak on the phone to my prospective future employers and also I got on well with them, there was a buzz in the air. At the end of the telephone meeting I was offered the position … and also I approved with terrific enjoyment, naturally. I was over the moon and also I still am!

When I had approved the deal I was emailed the agreements that required to be authorized digitally (exactly how cool is that), my working hours, what group I would be in and all of my log-in details ready for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This telephone call lasted about 2 hours as well as he described every little thing I needed to understand about the “Live Chat Agent” placement. I made sure to make lots of notes in my note pad as it is a whole lot to take in.

I was after that given the days of when my training would start (training lasts around 3 weeks and also we’re paid throughout the procedure) and other details I needed to know about the training procedure consisting of exactly what would certainly occur. John was an enjoyment to speak to and also I really felt comfy talking to him as he claimed he would certainly be there for any type of queries I might have if I am ever before unclear or stuck.


I have had a negative spell of ill health, which meant I was not able to start my training when arranged. The Good News Is The Conversation Shop are a bunch of fantastic individuals that are patiently waiting for me to be well enough again. I have actually never understood such an understanding firm and also I really feel privileged to be employed by them.

Equally as I was about to quit my work search, I stumbled across The Conversation Shop. I’m eagerly awaiting getting well as well as beginning my training. Hopefully I shall be a totally fledged live conversation agent quickly … view this space, my following post will tell you everything about my journey through the training process.