I had been searching for a job working from residence for some time and also was about to surrender. Many ‘function from house’ work that you locate on-line appear to be some type of pyramid or ‘start your very own service’ scheme. Paying a signing up with charge or acquiring their items for you to sell on? No thanks!

One day I decided to have one more little appearance as well as stumbled upon The Chat Shop. I saw the “Live Chat Agent” job on their occupations page and also, after reviewing the description, a large wave of happiness came me. Not only did I fit their demands to a tee (precise student with an analytical mind, solid capacity to multi-task, high levels of organisation remote email and chat support jobs as well as a typing speed over 80 words per min), it also felt like a task that I would truly like to do!

I used straight away! I patiently awaited a reply but, to my shock, I had not been waiting long in all.

Amy, a Team Supervisor at The Conversation Shop, emailed me and provided me a ‘Live Conversation Interview’; following on from the preliminary application questions, this is the first stage of the employment process.

I was instead delighted as I had never experienced an interview by doing this prior to. Around 3 o’clock one mid-day, it was time for my interview using The Chat Store’s website. I opened my web browser, went to The Conversation Store homepage and also just clicked the live conversation tab. I had come to my interview.

After presenting myself to a representative that was handling chat at the time, I was rapidly moved to Amy, who was ready and also waiting to begin my meeting.

My meeting started like any other: we presented ourselves and had a little bit of an informal inviting chat (that made me feel at ease). Then it was on to the main meeting. What was odd was the reality that the conversation was extremely comparable to a face-to-face meeting, except it was through real-time chat!

The inquiries were about my previous experience, why I was getting the task, just how I ‘d handle certain scenarios as well as my expertise of The Chat Store as well as their services.

Amy was aiming to disclose my staminas and weak points to determine whether I might fulfill the high assumptions that they establish. She wished to know where I would certainly need a little added training as well as where I might bring new skills to the team.

Why I wanted the position was additionally extremely essential naturally. Although much of our group is spread across the UK, The Conversation Shop is absolutely a close knit team with big aspirations. Each one people is an important part of providing the results that we do for clients.

Demands, such as my typing speed, were tested too naturally. Having to convert numerous website visitors whilst providing client satisfaction indicates that you have to think and also type quickly.

Amy additionally gave me the opportunity to ask any kind of inquiries that I had, and she addressed them extensively. I enjoyed and also really hoping that I succeeded in my live chat interview!

As you’ve probably presumed (by me composing this article) I did succeed in my initial interview for the live conversation job. I was invited to the next stage of the application process– a telephone interview with Amy and one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment process and also I was proud that I had actually got this far however I was also extremely worried! Thankfully the telephone meeting was not as scary as I once assumed as well as it was extra laid-back than official.

I obtained inquired about my hobbies, what I such as to do in my spare time and also a few questions concerning the Live Chat Agent position. I likewise had some feedback on my ‘Live Chat Interview’, which was wonderful to hear.

A lot of the questions that Joe asked were about my personality. Joe claimed that getting on with everybody and ending up being a part of The Chat Shop family members was a really important element.

It was a satisfaction to talk on the phone to my potential future employers as well as I got on well with them, there was a buzz in the air. At the end of the telephone interview I was used the setting … and also I accepted with excellent satisfaction, naturally. I was over the moon and I still am!

Once I had approved the deal I was emailed the contracts that needed to be authorized digitally (how amazing is that), my working hrs, what group I would be in and all of my log-in details prepared for my training.

Not long after this I had a phone call with John– my Group Leader. This call lasted about 2 hours and he clarified everything I needed to learn about the “Live Conversation Agent” position. I ensured to make lots of notes in my note pad as it is a lot to absorb.

I was after that given the dates of when my training would commence (training lasts around 3 weeks and also we’re paid during the procedure) and other details I required to learn about the training procedure consisting of precisely what would certainly take place. John was a pleasure to talk with as well as I felt comfortable talking to him as he stated he would be there for any kind of questions I may have if I am ever unsure or stuck.


I have had a poor bout of ill health, which indicated I was unable to begin my training when prepared. Luckily The Conversation Shop are a lot of remarkable individuals who are patiently waiting for me to be well enough once more. I have never ever known such a recognizing company and I really feel fortunate to be utilized by them.

Equally as I will surrender my work search, I came across The Conversation Shop. I’m excitedly waiting for recovering and starting my training. Ideally I shall be a totally fledged live conversation agent quickly … see this area, my following blog post will tell you everything about my trip via the training process.