I had actually been looking for a task functioning from house for a while and was about to quit. Many ‘work from house’ jobs that you find on the internet seem to be some type of pyramid or ‘begin your own business’ scheme. Paying a joining fee or acquiring their products for you to sell on? No many thanks!

Eventually I chose to have an additional little look as well as discovered The Chat Store. I saw the “Live Chat Agent” job on their careers page as well as, after checking out the description, a huge wave of happiness came over me. Not just did I suit their demands to a tee (meticulous learner with an inquisitive mind, solid capacity to multi-task, high levels of organisation remote jobs live chat and an inputting rate above 80 words per minute), it also appeared like a task that I would really enjoy to do!

I applied quickly! I patiently awaited a reply yet, to my surprise, I had not been waiting long whatsoever.

Amy, a Group Manager at The Chat Store, emailed me as well as offered me a ‘Live Chat Interview’; following on from the preliminary application questions, this is the first stage of the recruitment procedure.

I was instead excited as I had never ever experienced an interview this way before. Around 3 o’clock one mid-day, it was time for my interview through The Chat Shop’s website. I opened my browser, went to The Chat Store homepage as well as simply clicked the real-time conversation tab. I had actually reached my interview.

After introducing myself to a representative that was taking care of chat at the time, I was quickly moved to Amy, who prepared and also waiting to begin my meeting.

My interview started like any other: we presented ourselves and had a little of a casual inviting conversation (which made me feel secure). Then it was on to the major meeting. What was odd was the reality that the conversation was extremely similar to a face-to-face meeting, other than it was through live conversation!

The inquiries were about my previous experience, why I was applying for the job, how I ‘d deal with particular situations as well as my understanding of The Chat Store and also their services.

Amy was wanting to expose my strengths and also weak points to establish whether I can fulfill the high expectations that they set. She needed to know where I would need a little additional training and also where I might bring brand-new skills to the group.

Why I desired the position was likewise extremely vital naturally. Although much of our group is spread across the UK, The Conversation Store is definitely a close weaved group with large ambitions. Every one people is an important part of providing the outcomes that we do for clients.

Requirements, such as my keying rate, were tested also obviously. Needing to transform several website site visitors whilst supplying consumer complete satisfaction suggests that you need to believe and also kind fast.

Amy additionally gave me the opportunity to ask any kind of concerns that I had, as well as she addressed them completely. I mored than happy and wishing that I succeeded in my online chat interview!

As you have actually possibly presumed (by me creating this blog post) I did do well in my preliminary interview for the real-time conversation job. I was welcomed to the next phase of the application procedure– a telephone meeting with Amy and one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had got this far yet I was likewise extremely anxious! The good news is the telephone meeting was not as scary as I when believed and it was a lot more casual than official.

I got inquired about my leisure activities, what I like to do in my leisure and also a few concerns regarding the Live Conversation Representative position. I likewise had some comments on my ‘Live Conversation Interview’, which was great to hear.

A great deal of the questions that Joe asked had to do with my personality. Joe said that getting on with everybody as well as ending up being a part of The Chat Store household was a really important element.

It was a satisfaction to speak on the phone to my potential future employers and also I got on well with them, there was a buzz airborne. At the end of the telephone interview I was supplied the position … and also I approved with fantastic enjoyment, certainly. I mored than the moon and also I still am!

When I had accepted the offer I was emailed the contracts that required to be signed electronically (exactly how great is that), my functioning hours, what group I would be in and all of my log-in details prepared for my training.

Not long after this I had a telephone call with John– my Team Leader. This telephone call lasted about 2 hours and also he described every little thing I required to know about the “Live Conversation Agent” position. I ensured to make great deals of notes in my notebook as it is a great deal to take in.

I was then provided the dates of when my training would certainly begin (training lasts around 3 weeks and also we’re paid during the process) and other details I needed to understand about the training process including precisely what would take place. John was an enjoyment to talk to as well as I felt comfortable chatting to him as he claimed he would certainly be there for any type of inquiries I might have if I am ever before unsure or stuck.


I have had a negative bout of illness, which implied I was incapable to start my training when organized. Luckily The Chat Shop are a number of terrific people that are patiently waiting on me to be all right once more. I have never known such an understanding firm and also I feel fortunate to be used by them.

Just as I was about to quit my task search, I came across The Conversation Shop. I’m excitedly waiting for getting well as well as starting my training. With any luck I will be a fully fledged real-time chat representative quickly … view this space, my following post will certainly inform you everything about my journey via the training procedure.