I had been trying to find a task working from residence for some time and was about to give up. A lot of ‘work from residence’ tasks that you find on the internet seem to be some type of pyramid or ‘begin your very own organization’ plan. Paying a signing up with fee or acquiring their products for you to sell on? No thanks!

Someday I decided to have another little appearance and came across The Chat Shop. I saw the “Live Conversation Representative” work on their professions page as well as, after checking out the summary, a big wave of happiness came by me. Not just did I fit their requirements to a tee (thorough learner with an analytical mind, strong ability to multi-task, high levels of organisation remote jobs working chat or data entry and also a typing rate above 80 words per minute), it additionally seemed like a task that I would really enjoy to do!

I applied straight away! I patiently awaited a reply but, to my shock, I had not been waiting long whatsoever.

Amy, a Team Supervisor at The Conversation Store, emailed me and also supplied me a ‘Live Chat Meeting’; adhering to on from the first application concerns, this is the initial stage of the employment process.

I was instead delighted as I had actually never ever experienced an interview by doing this before. Around 3 o’clock one afternoon, it was time for my meeting using The Chat Store’s website. I opened my internet browser, went to The Conversation Store homepage as well as merely clicked the real-time conversation tab. I had actually reached my meeting.

After introducing myself to a representative that was handling conversation at the time, I was promptly transferred to Amy, that was ready and also waiting to begin my interview.

My interview began like any other: we presented ourselves as well as had a little bit of a laid-back welcoming conversation (that made me feel at ease). After that it was on to the major interview. What was unusual was the fact that the conversation was extremely similar to a face-to-face meeting, except it was using online chat!

The questions had to do with my previous experience, why I was requesting the job, exactly how I would certainly manage certain scenarios as well as my understanding of The Conversation Shop and their solutions.

Amy was aiming to disclose my staminas as well as weaknesses to figure out whether I might fulfill the high expectations that they set. She would like to know where I would require a little added training and also where I could bring new abilities to the team.

Why I wanted the position was likewise very important certainly. Although much of our team is spread across the UK, The Chat Shop is certainly a close knit team with huge ambitions. Each one of us is an integral part of delivering the results that we do for clients.

Needs, such as my typing speed, were examined too certainly. Having to convert several internet site site visitors whilst providing consumer complete satisfaction means that you need to assume as well as kind quickly.

Amy likewise gave me the chance to ask any kind of concerns that I had, and she addressed them completely. I was happy and also wishing that I did well in my real-time chat meeting!

As you have actually most likely guessed (by me creating this post) I did succeed in my preliminary interview for the real-time conversation task. I was invited to the next phase of the application process– a telephone interview with Amy and among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and also I was proud that I had got this far yet I was additionally extremely anxious! Luckily the telephone meeting was not as terrifying as I as soon as believed as well as it was much more informal than official.

I got asked about my pastimes, what I like to do in my leisure and also a couple of questions about the Live Conversation Representative position. I also had some feedback on my ‘Live Conversation Interview’, which was fantastic to hear.

A great deal of the questions that Joe asked had to do with my character. Joe claimed that getting on with everybody as well as coming to be a part of The Chat Store family was a very important variable.

It was an enjoyment to speak on the phone to my potential future bosses and I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was used the position … and I approved with terrific enjoyment, naturally. I mored than the moon and also I still am!

When I had approved the offer I was emailed the contracts that required to be signed electronically (exactly how great is that), my functioning hours, what group I would be in and all of my log-in information ready for my training.

Not long after this I had a telephone call with John– my Group Leader. This call lasted about 2 hours and he discussed everything I required to know about the “Live Chat Agent” setting. I made certain to make great deals of notes in my note pad as it is a great deal to absorb.

I was after that provided the days of when my training would begin (training lasts around 3 weeks as well as we’re paid throughout the process) and also other information I needed to know about the training process consisting of specifically what would certainly occur. John was an enjoyment to talk to as well as I felt comfortable talking to him as he said he would certainly be there for any queries I might have if I am ever before unsure or stuck.


I have had a negative bout of illness, which meant I was not able to start my training when arranged. Thankfully The Conversation Shop are a bunch of wonderful individuals that are patiently waiting for me to be all right once again. I have never ever recognized such a comprehending company and also I feel privileged to be used by them.

Equally as I was about to surrender my task search, I came across The Chat Shop. I’m eagerly waiting for getting well and also beginning my training. Hopefully I shall be a completely fledged real-time conversation representative soon … view this space, my following post will inform you everything about my journey via the training process.