I had actually been trying to find a task working from residence for a while and was about to surrender. Most ‘function from house’ jobs that you discover online appear to be some type of pyramid or ‘start your very own organization’ plan. Paying a signing up with cost or purchasing their items for you to sell on? No many thanks!

One day I made a decision to have one more little appearance and came across The Conversation Store. I saw the “Live Chat Agent” job on their careers web page as well as, after checking out the description, a huge wave of joy came by me. Not only did I match their needs to a tee (meticulous learner with a curious mind, solid capability to multi-task, high levels of organisation remote online chat customer service jobs and also an inputting rate over 80 words per min), it likewise appeared like a work that I would truly enjoy to do!

I used instantly! I patiently waited for a reply but, to my shock, I had not been waiting long in all.

Amy, a Group Supervisor at The Conversation Shop, emailed me and provided me a ‘Live Conversation Meeting’; complying with on from the initial application concerns, this is the first stage of the recruitment process.

I was instead excited as I had actually never ever experienced an interview this way before. Around 3 o’clock one mid-day, it was time for my meeting through The Chat Shop’s site. I opened my internet browser, went to The Chat Shop homepage and just clicked the real-time conversation tab. I had actually come to my meeting.

After presenting myself to a representative that was taking care of conversation at the time, I was quickly moved to Amy, that prepared and waiting to start my interview.

My meeting started like any other: we introduced ourselves and also had a little bit of an informal welcoming conversation (that made me really feel at ease). Then it was on to the main meeting. What was unusual was the fact that the discussion was extremely similar to an in person interview, other than it was through online conversation!

The concerns were about my previous experience, why I was getting the task, exactly how I would certainly manage particular scenarios as well as my knowledge of The Conversation Store as well as their services.

Amy was aiming to reveal my toughness and weaknesses to determine whether I could satisfy the high expectations that they establish. She wished to know where I would certainly require a little additional training and also where I might bring new skills to the group.

Why I wanted the placement was also very important of course. Although much of our group is spread out across the UK, The Chat Shop is definitely a close weaved group with big aspirations. Every one of us is an integral part of providing the results that we provide for customers.

Demands, such as my inputting rate, were examined as well naturally. Having to convert numerous site visitors whilst providing consumer satisfaction implies that you have to think and type fast.

Amy likewise gave me the possibility to ask any kind of questions that I had, and she answered them completely. I was happy and also really hoping that I succeeded in my live chat interview!

As you’ve probably presumed (by me creating this post) I did do well in my initial meeting for the online chat work. I was invited to the following stage of the application process– a telephone meeting with Amy as well as one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had actually got this far but I was likewise really anxious! Fortunately the telephone interview was not as frightening as I when thought and it was extra informal than official.

I obtained asked about my leisure activities, what I like to do in my spare time and also a couple of questions about the Live Conversation Agent position. I likewise had some comments on my ‘Live Chat Interview’, which was wonderful to listen to.

A lot of the inquiries that Joe asked were about my character. Joe stated that moving on with everybody and coming to be a part of The Chat Store family was an extremely essential element.

It was a satisfaction to talk on the phone to my possible future managers and also I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was provided the setting … and also I approved with fantastic pleasure, obviously. I was over the moon and also I still am!

Once I had actually accepted the deal I was emailed the agreements that required to be authorized digitally (how great is that), my working hrs, what group I would certainly remain in and all of my log-in information prepared for my training.

Not long after this I had a call with John– my Team Leader. This phone called lasted around 2 hrs and he described whatever I required to find out about the “Live Chat Agent” position. I saw to it to make lots of notes in my note pad as it is a lot to take in.

I was after that offered the dates of when my training would start (training lasts around 3 weeks and also we’re paid throughout the procedure) and also other details I needed to understand about the training procedure including specifically what would occur. John was an enjoyment to speak to and also I really felt comfy chatting to him as he said he would certainly be there for any inquiries I might have if I am ever uncertain or stuck.


I have had a bad bout of disease, which indicated I was unable to begin my training when prepared. Fortunately The Chat Store are a number of remarkable people that are patiently awaiting me to be well enough again. I have actually never ever understood such a comprehending business as well as I feel fortunate to be utilized by them.

Just as I will give up my task search, I came across The Chat Store. I’m excitedly waiting for healing as well as beginning my training. Hopefully I will be a completely fledged online conversation agent quickly … see this area, my next post will tell you all about my trip with the training process.