I had actually been trying to find a task working from residence for some time and also was about to surrender. Many ‘function from house’ tasks that you find on-line seem to be some kind of pyramid or ‘begin your own organization’ system. Paying a signing up with charge or getting their products for you to sell on? No many thanks!
Eventually I determined to have an additional little appearance and found The Chat Store. I saw the “Live Chat Agent” job on their careers page and also, after checking out the description, a big wave of happiness came by me. Not just did I match their requirements to a tee (careful learner with an investigative mind, solid ability to multi-task, high levels of organisation remote part time chat jobs as well as an inputting rate over 80 words per minute), it likewise felt like a job that I would truly love to do!
I used instantly! I patiently awaited a reply but, to my shock, I had not been waiting long in all.
Amy, a Team Manager at The Chat Shop, emailed me and also provided me a ‘Live Conversation Meeting’; following on from the first application inquiries, this is the initial stage of the recruitment procedure.
I was instead thrilled as I had actually never ever experienced an interview in this way prior to. Around 3 o’clock one mid-day, it was time for my interview via The Chat Store’s web site. I opened my browser, mosted likely to The Conversation Store homepage as well as merely clicked the online conversation tab. I had actually come to my meeting.
After presenting myself to an agent that was managing chat at the time, I was swiftly moved to Amy, that was ready and waiting to start my meeting.
My interview began like any other: we presented ourselves as well as had a little of a laid-back welcoming conversation (which made me feel at ease). Then it was on to the main meeting. What was strange was the reality that the discussion was really similar to an in person meeting, except it was via online chat!
The inquiries had to do with my previous experience, why I was making an application for the work, just how I would certainly manage particular situations and also my knowledge of The Conversation Shop and their services.
Amy was wanting to expose my toughness and weaknesses to identify whether I could meet the high expectations that they set. She needed to know where I would certainly require a little additional training and also where I might bring new skills to the team.
Why I desired the position was likewise very essential naturally. Although much of our group is spread across the UK, The Chat Shop is certainly a close knit group with huge passions. Each one people is an essential part of supplying the results that we do for clients.
Demands, such as my inputting rate, were checked too obviously. Needing to convert several website visitors whilst giving customer satisfaction suggests that you have to think as well as type quick.
Amy likewise provided me the opportunity to ask any concerns that I had, and also she addressed them extensively. I mored than happy and also really hoping that I did well in my real-time conversation meeting!
As you’ve probably presumed (by me composing this post) I did do well in my initial interview for the live chat task. I was welcomed to the next phase of the application process– a telephone meeting with Amy and also among The Chat Shop’s Co-Founders, Joe.
This is the last stage of their employment process as well as I was proud that I had got this much however I was likewise extremely worried! The good news is the telephone meeting was not as scary as I when believed and it was extra informal than formal.
I got inquired about my pastimes, what I like to do in my spare time and also a few inquiries regarding the Live Chat Agent placement. I also had some feedback on my ‘Live Chat Interview’, which was terrific to hear.
A great deal of the questions that Joe asked had to do with my character. Joe claimed that getting on with everybody and becoming a part of The Conversation Shop family members was an extremely important variable.
It was a pleasure to speak on the phone to my possible future bosses and also I got on well with them, there was a buzz in the air. At the end of the telephone interview I was offered the position … and I accepted with excellent satisfaction, obviously. I was over the moon and also I still am!
When I had approved the offer I was emailed the contracts that needed to be authorized electronically (exactly how amazing is that), my working hrs, what group I would certainly be in and all of my log-in information ready for my training.
Not long hereafter I had a telephone call with John– my Group Leader. This telephone call lasted around 2 hours as well as he discussed everything I needed to find out about the “Live Chat Representative” position. I made sure to make great deals of notes in my note pad as it is a great deal to absorb.
I was then given the dates of when my training would begin (training lasts around 3 weeks and we’re paid during the procedure) as well as various other details I needed to know about the training procedure consisting of precisely what would certainly occur. John was a pleasure to talk to as well as I really felt comfy chatting to him as he stated he would certainly be there for any kind of inquiries I may have if I am ever not sure or stuck.
I have had a negative bout of disease, which suggested I was unable to begin my training when set up. Thankfully The Conversation Store are a lot of fantastic people that are patiently waiting on me to be well enough once again. I have never ever recognized such a comprehending business as well as I feel fortunate to be employed by them.
Equally as I was about to surrender my work search, I came across The Chat Store. I’m eagerly waiting for getting well and beginning my training. With any luck I shall be a fully fledged real-time chat agent soon … view this area, my next blog post will certainly inform you all about my journey with the training procedure.