I had been seeking a job working from residence for a while and also was about to quit. A lot of ‘function from house’ jobs that you discover online seem to be some kind of pyramid or ‘start your very own service’ system. Paying a signing up with cost or buying their items for you to sell on? No thanks!

One day I decided to have an additional little look as well as stumbled upon The Chat Shop. I saw the “Live Conversation Agent” job on their jobs page and, after reading the summary, a big wave of joy came me. Not just did I match their requirements to a tee (precise student with a curious mind, solid capacity to multi-task, high levels of organisation remote social media jobs australia as well as a typing rate over 80 words per min), it additionally looked like a work that I would really love to do!

I used quickly! I patiently waited for a reply yet, to my surprise, I had not been waiting long at all.

Amy, a Group Supervisor at The Chat Shop, emailed me and also used me a ‘Live Chat Interview’; complying with on from the preliminary application concerns, this is the initial stage of the recruitment procedure.

I was instead excited as I had actually never experienced an interview in this way before. Around 3 o’clock one mid-day, it was time for my meeting using The Conversation Store’s web site. I opened my internet browser, went to The Chat Store homepage as well as simply clicked the online conversation tab. I had actually gotten to my interview.

After presenting myself to an agent that was handling conversation at the time, I was swiftly moved to Amy, that prepared and also waiting to begin my interview.

My interview started like any other: we presented ourselves and had a little bit of a laid-back inviting chat (which made me feel comfortable). Then it was on to the primary meeting. What was odd was the reality that the conversation was really comparable to a face-to-face interview, except it was via live conversation!

The concerns had to do with my previous experience, why I was requesting the task, exactly how I ‘d take care of specific situations and also my expertise of The Chat Shop and also their services.

Amy was looking to disclose my toughness and weaknesses to determine whether I might satisfy the high assumptions that they establish. She wished to know where I would certainly require a little extra training and also where I could bring brand-new talents to the team.

Why I desired the setting was also extremely crucial of course. Although much of our group is spread throughout the UK, The Chat Store is definitely a close weaved team with huge passions. Every one of us is an important part of supplying the results that we provide for clients.

Demands, such as my keying rate, were checked too certainly. Needing to transform multiple internet site site visitors whilst offering consumer complete satisfaction indicates that you need to think and kind fast.

Amy also gave me the opportunity to ask any questions that I had, as well as she addressed them extensively. I was happy and also hoping that I did well in my live chat interview!

As you’ve possibly presumed (by me composing this blog post) I did succeed in my preliminary interview for the online chat job. I was welcomed to the next phase of the application process– a telephone meeting with Amy as well as one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had got this far but I was additionally really worried! Fortunately the telephone meeting was not as scary as I once thought and it was much more informal than official.

I got inquired about my leisure activities, what I like to do in my spare time as well as a few inquiries regarding the Live Conversation Representative placement. I likewise had some responses on my ‘Live Conversation Meeting’, which was excellent to listen to.

A lot of the concerns that Joe asked had to do with my individuality. Joe claimed that proceeding with everyone as well as coming to be a part of The Chat Shop family members was a really essential variable.

It was a satisfaction to talk on the phone to my potential future managers and I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was supplied the position … as well as I accepted with excellent satisfaction, naturally. I was over the moon and also I still am!

When I had actually accepted the offer I was emailed the agreements that required to be authorized electronically (just how awesome is that), my working hours, what team I would certainly be in and all of my log-in information prepared for my training.

Not long after this I had a call with John– my Group Leader. This telephone call lasted around 2 hrs as well as he discussed every little thing I needed to understand about the “Live Conversation Representative” placement. I made certain to make great deals of notes in my note pad as it is a great deal to absorb.

I was then provided the dates of when my training would certainly begin (training lasts around 3 weeks and we’re paid throughout the process) as well as various other details I needed to know about the training procedure consisting of specifically what would certainly take place. John was a pleasure to talk to as well as I felt comfy talking to him as he stated he would certainly be there for any kind of inquiries I might have if I am ever before unsure or stuck.


I have had a bad round of ill health, which suggested I was not able to begin my training when organized. Fortunately The Chat Store are a bunch of terrific individuals who are patiently waiting for me to be well enough again. I have never ever recognized such a comprehending company as well as I really feel privileged to be utilized by them.

Equally as I was about to quit my job search, I stumbled across The Chat Shop. I’m excitedly waiting for recovering as well as beginning my training. With any luck I shall be a fully fledged live chat representative quickly … enjoy this space, my next article will certainly inform you everything about my trip via the training process.